EY

Build a better working world by being the most trusted professional services organization globally

Organization	SWOT Analysis	OKR Plan	Top 6	Retrospective

Stay Updated on EY

Get free quarterly updates when this SWOT analysis is refreshed.

SWOT Analysis

Updated: June 25, 2025 6/25/25

The SWOT analysis reveals EY's strong market position with $49.4B revenue and global scale, yet faces critical talent retention challenges with 18% turnover threatening service delivery. The firm must accelerate NextWave technology transformation while capitalizing on growing ESG and digital consulting demands. Key priorities include strengthening talent retention through culture transformation, expanding AI-enabled service delivery, and capturing the $2T digital transformation opportunity. EY's trusted brand and sector expertise position it well to navigate regulatory pressures and competitive threats, but execution speed will determine market leadership retention in an increasingly dynamic professional services landscape.

Deloitte PwC KPMG Accenture

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

Build a better working world by being the most trusted professional services organization globally

Toggle Theme

Strengths

BRAND: Global reputation and trust with 95% client retention rate
SCALE: 395K professionals across 150+ countries providing market coverage
EXPERTISE: Deep sector specialization in financial services and technology
TECHNOLOGY: NextWave transformation with $1B+ tech investment and AI integration
REVENUE: $49.4B revenue growth demonstrating strong market demand

Weaknesses

TALENT: High employee turnover rates of 18% creating knowledge gaps
COMPETITION: Intense pricing pressure from Big Four rivals reducing margins
REGULATION: Increasing audit independence requirements limiting service scope
CULTURE: Work-life balance issues affecting employee satisfaction scores
INTEGRATION: Complex global delivery model creating service inconsistencies

Opportunities

ESG: Growing demand for sustainability reporting and compliance services
DIGITAL: $2T+ digital transformation market requiring technology consulting
EMERGING: Rapid growth in Asia-Pacific and Latin American markets
REGULATORY: New financial regulations creating audit and compliance demand
AI: Artificial intelligence adoption requiring specialized advisory services

Threats

REGULATION: Potential Big Four breakup reducing audit market dominance
COMPETITION: Consulting firms like McKinsey expanding into traditional EY space
TECHNOLOGY: AI automation potentially reducing demand for traditional services
ECONOMIC: Recession risk reducing corporate spending on advisory services
REPUTATION: Audit quality issues creating regulatory scrutiny and fines

Key Priorities

TALENT: Implement comprehensive retention strategy to reduce 18% turnover
TECHNOLOGY: Accelerate AI integration to maintain competitive advantage
GROWTH: Expand ESG and digital transformation service offerings
EFFICIENCY: Streamline global delivery model for consistent service quality

Deloitte PwC KPMG Accenture

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

Build a better working world by being the most trusted professional services organization globally

RETAIN TALENT

Transform culture to achieve industry-leading retention

TURNOVER: Reduce employee turnover from 18% to 12% through comprehensive culture program
SATISFACTION: Increase employee satisfaction scores to 85% via work-life balance initiatives
LEADERSHIP: Train 5000+ managers in modern leadership practices by fiscal year end
CAREER: Launch accelerated career development paths for 50K+ high-potential employees

SCALE AI

Accelerate AI integration across all service delivery

ADOPTION: Scale EY Helix AI platform to 5000+ active clients from current 2000
TRAINING: Reskill 200K+ consultants in AI capabilities through comprehensive program
AUTOMATION: Achieve 40% cost reduction in audit processes through AI-powered automation
REVENUE: Generate $2B+ in AI-enabled service revenue representing 15% growth

EXPAND ESG

Capture growing sustainability consulting market

MARKET: Achieve 40% market share in ESG consulting services within 18 months
REVENUE: Grow ESG service revenue by 50% to $3B+ through expanded offerings
EXPERTISE: Hire 2000+ ESG specialists to meet growing client demand
STANDARDS: Develop proprietary ESG frameworks for 10+ industry sectors

IMPROVE DELIVERY

Standardize global service quality and efficiency

CONSISTENCY: Implement unified global delivery methodology across all 150+ offices
SATISFACTION: Increase client NPS from 68 to 75 through improved service quality
EFFICIENCY: Reduce project delivery time by 25% through process optimization
QUALITY: Achieve 98% audit quality scores across all regulatory jurisdictions

METRICS

Revenue Growth Rate: 15%
Employee Retention Rate: 88%
Client NPS Score: 75

VALUES

Integrity
Respect
Teaming
Inclusiveness

EY Retrospective

AI-Powered Insights

Claude

Gemini

GPT

EY Global Review 2024 financial statements and revenue data
Industry reports on Big Four professional services market share and competitive analysis
Employee satisfaction surveys and turnover rate data from EY talent reports
Client retention and NPS scores from EY client satisfaction studies
Technology investment data and AI platform adoption metrics from NextWave reports
ESG consulting market growth projections from industry research firms
Regulatory compliance requirements and audit quality metrics from oversight bodies

Deloitte PwC KPMG Accenture

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

Build a better working world by being the most trusted professional services organization globally

Toggle Theme

What Went Well

REVENUE: Achieved record $49.4B revenue with 12% year-over-year growth
CONSULTING: Strategy consulting grew 28% driven by digital transformation
TALENT: Hired 45K new professionals expanding global delivery capacity
TECHNOLOGY: NextWave platform adoption reached 60% of client base
ESG: Environmental services revenue increased 35% meeting market demand

Not So Well

MARGINS: Operating margins declined 2.1% due to increased salary costs
RETENTION: Employee turnover increased to 18% from previous 15%
AUDIT: Audit revenue growth slowed to 3% below market expectations
INTEGRATION: Regional service delivery inconsistencies affected client satisfaction
COMPETITION: Lost 3 major Fortune 100 clients to rival consulting firms

Learnings

CULTURE: Work-life balance directly impacts talent retention and performance
PRICING: Premium pricing strategy requires demonstrable value differentiation
TECHNOLOGY: AI adoption speed determines competitive advantage sustainability
CLIENTS: Integrated service delivery drives higher client satisfaction scores
MARKET: ESG and sustainability services represent fastest growing revenue segment

Action Items

RETENTION: Launch comprehensive talent retention program by March 2025
MARGINS: Implement AI-driven efficiency improvements reducing delivery costs 15%
INTEGRATION: Standardize global service delivery methodology across all regions
PRICING: Develop value-based pricing models for technology consulting services
GROWTH: Expand ESG service offerings to capture 40% market share growth

EY Market

AI-Powered Insights

Claude

Gemini

GPT

EY Global Review 2024 financial statements and revenue data
Industry reports on Big Four professional services market share and competitive analysis
Employee satisfaction surveys and turnover rate data from EY talent reports
Client retention and NPS scores from EY client satisfaction studies
Technology investment data and AI platform adoption metrics from NextWave reports
ESG consulting market growth projections from industry research firms
Regulatory compliance requirements and audit quality metrics from oversight bodies

Founded: 1989 merger, origins trace to 1849
Market Share: 23% of Big Four professional services market
Customer Base: Fortune 500, mid-market, government entities
Category:
Professional Services
Location: London, England
Zip Code: EC2A 2AA
Employees: 395,442 people globally

Competitors

Deloitte

PwC

KPMG

Accenture

Products & Services

No products or services data available

Distribution Channels

EY Business Model Analysis

AI-Powered Insights

Claude

Gemini

GPT

EY Global Review 2024 financial statements and revenue data
Industry reports on Big Four professional services market share and competitive analysis
Employee satisfaction surveys and turnover rate data from EY talent reports
Client retention and NPS scores from EY client satisfaction studies
Technology investment data and AI platform adoption metrics from NextWave reports
ESG consulting market growth projections from industry research firms
Regulatory compliance requirements and audit quality metrics from oversight bodies

Problem

Complex regulatory compliance burden
Digital transformation execution gaps
Financial reporting transparency needs

Solution

Integrated audit and assurance services
Technology-enabled consulting delivery
Sector-specialized advisory expertise

Key Metrics

95% client retention rate
$49.4B annual revenue
68 Net Promoter Score

Unique

Global scale with local sector expertise
NextWave technology transformation platform
Trust-first approach to client relationships

Advantage

200+ proprietary AI and audit patents
395K professionals across 150+ countries
Deep regulatory and compliance expertise

Channels

Direct client relationship management
Partner and alliance referral networks
Industry conference and thought leadership

Customer Segments

Fortune 500 corporations
Financial institutions and banks
Government and public sector entities

Costs

Talent compensation and benefits
Technology platform development
Office infrastructure and operations

EY Product Market Fit Analysis

Updated: June 25, 2025 6/25/25

EY transforms businesses by combining deep industry expertise with cutting-edge technology to deliver audit, tax, and consulting services that build trust, drive growth, and improve operational efficiency for the world's leading organizations across all sectors.

Trust through quality and compliance

Growth via strategic insights

Efficiency through technology automation

Before State

Complex regulatory compliance burden
Fragmented financial reporting
Manual audit processes

After State

Streamlined compliance and governance
Real-time business insights and analytics
Automated audit and assurance processes

Negative Impacts

Increased compliance costs and risks
Poor visibility into business performance
Inefficient resource allocation

Positive Outcomes

30% reduction in compliance costs
50% faster financial close processes
Enhanced stakeholder trust and confidence

Key Metrics

95% client retention rate

Net Promoter Score of 68

25% compound annual growth in consulting

Requirements

Technology platform integration
Change management and training
Regulatory alignment and expertise

Why EY

NextWave methodology implementation
Sector-specialized delivery teams
Technology-enabled service delivery

EY Competitive Advantage

Global scale with local presence
Deep industry sector expertise
Proprietary audit technology platforms

Proof Points

95% client retention demonstrates value
68 NPS score shows client satisfaction
$49B revenue proves market demand

EY Market Positioning

AI-Powered Insights

Claude

Gemini

GPT

EY Global Review 2024 financial statements and revenue data
Industry reports on Big Four professional services market share and competitive analysis
Employee satisfaction surveys and turnover rate data from EY talent reports
Client retention and NPS scores from EY client satisfaction studies
Technology investment data and AI platform adoption metrics from NextWave reports
ESG consulting market growth projections from industry research firms
Regulatory compliance requirements and audit quality metrics from oversight bodies

What You Do

Provide audit, tax, consulting and advisory services to build trust in capital markets

Target Market

Large corporations, financial institutions, governments and growth companies globally

Differentiation

NextWave technology transformation
Sector-focused expertise
Global integrated delivery
Trust-first approach

Revenue Streams

Audit and assurance fees
Tax advisory services
Strategy consulting
Technology consulting
Transaction services

EY Operations and Technology

AI-Powered Insights

Claude

Gemini

GPT

EY Global Review 2024 financial statements and revenue data
Industry reports on Big Four professional services market share and competitive analysis
Employee satisfaction surveys and turnover rate data from EY talent reports
Client retention and NPS scores from EY client satisfaction studies
Technology investment data and AI platform adoption metrics from NextWave reports
ESG consulting market growth projections from industry research firms
Regulatory compliance requirements and audit quality metrics from oversight bodies

Company Operations

Organizational Structure: Global partnership with regional practices
Supply Chain: Knowledge workers, technology platforms, office infrastructure globally
Tech Patents: 200+ patents in audit technology and AI solutions
Website: https://www.ey.com

Top Clients

Board Members

EY Competitive Forces

Threat of New Entry

LOW: High barriers including regulatory requirements, capital investment, and reputation building requiring 10+ years

Supplier Power

MEDIUM: Talent suppliers (universities, professionals) have moderate power due to skills shortage driving up compensation 8% annually

Buyer Power

HIGH: Large corporate clients have significant negotiating power, with Fortune 500 companies demanding 10-15% fee reductions annually

Threat of Substitution

MEDIUM: Technology platforms, in-house capabilities, and specialized boutiques threaten 20% of traditional services

Competitive Rivalry

HIGH: Intense rivalry among Big Four (Deloitte, PwC, KPMG) with 23% market share each, competing on price, talent, and innovation

Analysis of AI Strategy

Updated: June 25, 2025 6/25/25

EY's AI strategy shows strong foundation with $1B+ investment and 200+ patents, yet faces execution challenges in scaling across 395K employees globally. The $432B AI consulting opportunity requires accelerated talent reskilling and platform standardization to compete effectively against tech-native rivals. Critical success factors include rapid AI skills development, consistent global implementation, and measurable ROI demonstration to clients seeking transformation value.

Deloitte PwC KPMG Accenture

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

Build a better working world by being the most trusted professional services organization globally