Nisource

To deliver safe, reliable, and clean energy by becoming the #1 rated utility for customer satisfaction and renewables by 2040.

Nisource SWOT Analysis

Updated: October 6, 2025 • 2025-Q4 Analysis

How to Use This Analysis

This analysis for Nisource was created using Alignment.io™ methodology - a proven strategic planning system trusted in over 75,000 strategic planning projects. We've designed it as a helpful companion for your team's strategic process, leveraging leading AI models to analyze publicly available data.

While this represents what AI sees from public data, you know your company's true reality. That's why we recommend using Alignment.io and The System of Alignment™ to conduct your strategic planning—using these AI-generated insights as inspiration and reference points to blend with your team's invaluable knowledge.

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The Nisource SWOT Analysis reveals a company at a pivotal juncture, skillfully balancing massive capital investment with a progressive decarbonization strategy. Its core strength lies in the regulated model, providing predictable growth, yet this is also a vulnerability, as success hinges on navigating complex regulatory environments and managing customer affordability amidst rising costs. The key priorities underscore a clear path forward: execution on modernization is paramount to unlock future value. The company must simultaneously secure favorable rate structures to fund this growth, manage the operational complexities of its clean energy transition, and maintain strict cost discipline in a challenging macroeconomic environment. This plan is ambitious but grounded, positioning Nisource as a potential leader if it can master this delicate execution and financial balancing act.

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No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

To deliver safe, reliable, and clean energy by becoming the #1 rated utility for customer satisfaction and renewables by 2040.

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Strengths

INVESTMENT: Executing $16B capital plan, driving 7-9% EPS growth
REGULATED: Stable, predictable earnings from regulated utility model
DECARBONIZATION: On track to be coal-free by 2028, attracting ESG funds
DIVERSIFIED: Balanced gas/electric utility mix provides operational stability
MANAGEMENT: Experienced team with a clear, focused long-term strategy

Weaknesses

DEBT: High leverage (~$12.8B) sensitive to interest rate fluctuations
AFFORDABILITY: Rate increases face growing customer and regulatory pushback
EXECUTION: Risk of delays or cost overruns on large capital projects
O&M: Rising operating and maintenance costs challenge profitability targets
AGING: Legacy infrastructure requires substantial ongoing investment

Opportunities

RATES: Constructive outcomes in pending rate cases to boost revenue
FEDERAL: Capturing IRA/IIJA funding to offset capital expenditures
RENEWABLES: Opportunity for higher returns on renewable generation assets
MODERNIZATION: Smart grid tech can unlock major efficiency gains
GROWTH: Economic development and electrification in service territories

Threats

REGULATORY: Unfavorable rate case decisions could cap growth and returns
INTEREST RATES: Higher financing costs for capex and refinancing debt
COMMODITY: Volatility in natural gas prices impacting customer bills
WEATHER: Extreme weather events increasing operational costs and risks
COMPETITION: Distributed generation (rooftop solar) slowly eroding base

Key Priorities

EXECUTE: Flawlessly deliver on the $16B capital modernization plan on time.
NAVIGATE: Secure constructive regulatory outcomes for pending rate cases.
DECARBONIZE: Advance the renewable transition while ensuring grid reliability.
CONTROL: Mitigate impacts of rising interest rates and O&M costs.

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Nisource OKR

Updated: October 6, 2025 • 2025-Q4 Analysis

This Nisource OKR plan is a masterclass in focus and execution. It translates strategic imperatives directly into measurable, ambitious actions. The objectives—EXECUTE FLAWLESSLY, SECURE OUR FUTURE—are not just goals; they are commands that instill a sense of urgency and clarity. The key results are potent, blending large financial targets with specific operational milestones, like retiring coal units and deploying AI for predictive maintenance. This plan avoids vanity metrics and focuses on the core drivers of value in a regulated utility: capital discipline, regulatory success, operational reliability, and cost control. It provides a clear, powerful roadmap for the leadership team to rally around, ensuring every action directly supports the company's long-term vision of becoming an industry leader.

American Electric Power DTE Energy Entergy Exelon NextEra Energy

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

To deliver safe, reliable, and clean energy by becoming the #1 rated utility for customer satisfaction and renewables by 2040.

EXECUTE FLAWLESSLY

Deliver our capital plan on time and on budget.

DEPLOY: Invest $3.6B in capital projects this year with less than 2% budget variance across the portfolio.
MODERNIZE: Replace 200 miles of priority pipeline and upgrade 50 critical substations to enhance safety.
CONNECT: Bring three new renewable energy projects (500 MW total) online and integrate them into the grid.
PREDICT: Use AI predictive models to reduce critical equipment failures by 15% versus the prior year baseline.

SECURE OUR FUTURE

Achieve supportive regulatory outcomes for growth.

RESOLVE: Achieve constructive outcomes in 100% of pending rate cases, securing approval for our investments.
ALIGN: Increase stakeholder support, measured by a 25% reduction in formal interventions in rate filings.
COMMUNICATE: Launch a new customer education portal on rates, driving 500,000 unique visits this year.
INNOVATE: Propose two new innovative rate structures (e.g., performance-based) in our next filings.

LEAD THE TRANSITION

Become a leader in clean, reliable energy.

RETIRE: Complete all regulatory and operational steps for the retirement of the final coal-fired unit.
OPTIMIZE: Improve grid reliability by 10% (SAIDI) in areas with high renewable penetration via technology.
PARTNER: Secure agreements for the next 750 MW of renewable generation to be built in our service area.
INTEGRATE: Use ML forecasting to reduce renewable curtailment by 20%, maximizing clean energy output.

STRENGTHEN THE CORE

Achieve top-quartile financial discipline.

SAVE: Implement new cost-saving initiatives that deliver $50 million in run-rate O&M efficiencies.
FINANCE: Secure all planned 2025 debt financing at an average rate no more than 10 bps above benchmark.
AUTOMATE: Reduce manual processing in finance and HR by 30% through targeted automation projects.
MANAGE: Maintain a top-quartile O&M cost per customer ranking against our utility peer group.

METRICS

Non-GAAP Net Operating EPS Growth: 7-9% annually
FFO to Debt Ratio: 14-16%
Regulated ROE: Achieve authorized return in all jurisdictions

VALUES

Safety
Inclusion & Diversity
Customer-Focused
Accountability
Teamwork

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Nisource Retrospective

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Claude

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GPT

Nisource Q1 2024 Earnings Report & Transcript
Nisource 2023 Annual Report (10-K)
Nisource Investor Relations Website & Presentations
Nisource 2023 Sustainability Report
Public data on utility sector performance and regulations

American Electric Power DTE Energy Entergy Exelon NextEra Energy

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

To deliver safe, reliable, and clean energy by becoming the #1 rated utility for customer satisfaction and renewables by 2040.

Toggle Theme

What Went Well

CAPEX: On track with capital execution, reaffirming long-term growth
REGULATORY: Made constructive progress on key rate case filings
EARNINGS: Delivered solid quarterly results in line with guidance
RENEWABLES: Advanced several solar and storage projects toward completion
FINANCING: Successfully executed debt financing at reasonable rates

Not So Well

O&M: Higher-than-expected operating expenses due to inflationary pressure
WEATHER: Mild weather in some regions slightly dampened volumetric sales
OUTAGES: Experienced localized outages from storm activity, testing crews
CUSTOMER BILLS: Continued pressure on customer affordability remains a headwind
SUPPLY CHAIN: Some minor delays in sourcing specific grid components

Learnings

COSTS: Need for proactive, aggressive cost management is paramount
COMMUNICATION: Transparent communication is key during rate case proceedings
RESILIENCE: Grid hardening investments are paying off during storms
EFFICIENCY: Opportunities exist to streamline back-office processes
SUPPLY: Diversifying suppliers for critical components can mitigate risk

Action Items

COSTS: Implement new enterprise-wide cost-saving initiatives in Q4
REGULATORY: Enhance stakeholder outreach to support pending rate cases
GRID: Accelerate deployment of automation tech in storm-prone areas
TECHNOLOGY: Pilot new software for optimizing field service operations
PROCUREMENT: Secure 2026-2027 orders for critical long-lead time items

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Organization	SWOT Analysis	OKR Plan	Top 6	Retrospective

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Nisource Market

AI-Powered Insights

Claude

Gemini

GPT

Nisource Q1 2024 Earnings Report & Transcript
Nisource 2023 Annual Report (10-K)
Nisource Investor Relations Website & Presentations
Nisource 2023 Sustainability Report
Public data on utility sector performance and regulations

Founded: 1912 (as Northern Indiana Public Service Company)
Market Share: Monopoly service provider in designated regulated territories.
Customer Base: 3.3M natural gas and 0.5M electric customers across 6 states.
Category:
Regulated Utilities
SIC Code: 4931 Electric and Other Services Combined
NAICS Code: 221122 Electric Power Distribution
Location: Merrillville, Indiana
Zip Code: 46410
Congressional District: IN-1 GARY
Employees: 7571

Competitors

American Electric Power View Analysis

DTE Energy View Analysis

Entergy View Analysis

Exelon View Analysis

NextEra Energy View Analysis

Products & Services

No products or services data available

Distribution Channels

Nisource Business Model Analysis

AI-Powered Insights

Claude

Gemini

GPT

Nisource Q1 2024 Earnings Report & Transcript
Nisource 2023 Annual Report (10-K)
Nisource Investor Relations Website & Presentations
Nisource 2023 Sustainability Report
Public data on utility sector performance and regulations

Problem

Need for reliable, always-on energy
Demand for cleaner, sustainable power
Aging and vulnerable energy infrastructure

Solution

Regulated distribution of gas & electricity
Investment in renewable generation (solar)
System modernization and grid hardening

Key Metrics

Return on Equity (ROE)
O&M Cost per Customer
SAIDI/SAIFI (Reliability Metrics)
EPS Growth Rate

Unique

Exclusive franchise to serve specific areas
One of industry's fastest decarbonization plans
Dual gas/electric utility expertise

Advantage

Regulatory compact allows for cost recovery
High barrier to entry (physical assets)
Decades of operational data and experience

Channels

Direct sales to residential customers
Key account managers for industrial clients
Digital self-service portal and mobile app

Customer Segments

Residential households
Commercial businesses (retail, office)
Large industrial manufacturers

Costs

Capital expenditures (grid, plants)
Fuel and purchased power costs
Employee salaries and benefits
Debt financing and interest payments

Nisource Product Market Fit Analysis

Updated: October 6, 2025

Nisource powers communities by building the future of energy. It delivers safe, reliable service through a modernized grid while leading one of the fastest transitions to clean, renewable sources in the nation. This strategy ensures sustainable growth and long-term value for customers and investors, balancing affordability with environmental responsibility in a way that sets a new industry standard.

RELIABILITY: Delivering consistent, safe power to fuel your life and business.

SUSTAINABILITY: Leading the transition to cleaner energy for a better future.

AFFORDABILITY: Prudently investing to ensure value and manage customer costs.

Before State

Unreliable, outage-prone energy grid
Dependence on fossil fuels (coal)
Limited customer service options
Reactive infrastructure maintenance

After State

Dependable, resilient energy supply
Clean, renewably-sourced power
Digital, self-service customer tools
Proactive, predictive grid management

Negative Impacts

Business disruptions and productivity loss
High carbon emissions and pollution
Frustrating customer experiences
Higher long-term repair costs

Positive Outcomes

Enhanced economic stability and growth
Sustainable, environmentally-friendly power
Improved customer satisfaction and trust
Increased operational efficiency

Key Metrics

Customer Satisfaction (J.D. Power)

705/1000

System Average Interruption Duration Index

Net Promoter Score (NPS)

Estimated 10-20

Customer Growth Rate

~1% annually

G2 Reviews

N/A for regulated utility

Requirements

Significant capital investment in grid
Supportive regulatory frameworks
Advanced grid monitoring technology
Skilled workforce for new technologies

Why Nisource

Execute $16B+ long-term investment plan
Transition from coal to renewables by 2028
Deploy smart grid and AMI technology
Partner with regulators on rate cases

Nisource Competitive Advantage

Regulated monopoly ensures cost recovery
Decades of operational experience
Established infrastructure and right-of-way
Direct customer relationships

Proof Points

Executing on plan to be coal-free by 2028
Investing $3.5B+ annually in modernization
Top-tier dividend growth in utility sector
Improved safety metrics year-over-year

Nisource Market Positioning

AI-Powered Insights

Claude

Gemini

GPT

Nisource Q1 2024 Earnings Report & Transcript
Nisource 2023 Annual Report (10-K)
Nisource Investor Relations Website & Presentations
Nisource 2023 Sustainability Report
Public data on utility sector performance and regulations

Strategic pillars derived from our vision-focused SWOT analysis

DECARBONIZE

Lead in clean energy transition, exiting coal by 2028.

MODERNIZE

Invest $16B in grid reliability and safety upgrades.

OPTIMIZE

Achieve top-quartile O&M cost efficiency vs. peers.

ENGAGE

Secure constructive regulatory outcomes via transparency.

What You Do

Generate and distribute electricity and natural gas.

Target Market

Residential, commercial, and industrial customers.

Differentiation

Balanced portfolio of gas/electric utilities.
One of the fastest utility decarbonization plans.

Revenue Streams

Regulated sale of natural gas and electricity.
Recovery of capital investments through rate base.

Nisource Operations and Technology

AI-Powered Insights

Claude

Gemini

GPT

Nisource Q1 2024 Earnings Report & Transcript
Nisource 2023 Annual Report (10-K)
Nisource Investor Relations Website & Presentations
Nisource 2023 Sustainability Report
Public data on utility sector performance and regulations

Company Operations

Organizational Structure: Holding company with separate regulated operating companies (e.g., NIPSCO).
Supply Chain: Energy procurement (natural gas, renewables) and distribution via pipelines/wires.
Tech Patents: Focus on grid modernization, smart meters, and renewable integration tech.
Website: https://www.nisource.com

Top Clients

Board Members

Nisource Competitive Forces

Threat of New Entry

VERY LOW: Extremely high capital costs, regulatory hurdles, and physical infrastructure requirements make new entry virtually impossible.

Supplier Power

MODERATE: Natural gas suppliers have power due to commodity price volatility. Renewable project developers have some power due to demand.

Buyer Power

LOW: Individual customers have minimal power. Large industrial users and regulators (acting for customers) have moderate power to influence rates.

Threat of Substitution

LOW-MODERATE: Distributed generation (rooftop solar) and energy efficiency are growing but not yet a mass-market substitute for grid power.

Competitive Rivalry

LOW: As a regulated monopoly in its service territories, direct competition is nearly non-existent for transmission and distribution.

Analysis of AI Strategy

Updated: October 6, 2025 • 2025-Q4 Analysis

The Nisource AI SWOT Analysis highlights a significant, untapped opportunity to transform its core operations. The company's greatest asset is its massive, proprietary dataset from its grid and customers—a perfect foundation for high-impact AI applications. However, this potential is constrained by legacy systems and a skills gap. The strategic path is clear: focus on operational wins first. By prioritizing AI for predictive maintenance and grid optimization, Nisource can generate tangible ROI and improve reliability, making a strong case for further investment. Automating customer service provides a quick win, while bolstering cybersecurity with AI is non-negotiable. Successfully executing on these priorities will shift Nisource from a traditional utility to a data-driven energy platform, creating a powerful competitive advantage for the future.

American Electric Power DTE Energy Entergy Exelon NextEra Energy

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

To deliver safe, reliable, and clean energy by becoming the #1 rated utility for customer satisfaction and renewables by 2040.

Strengths

DATA: Vast, proprietary datasets from millions of smart meters and sensors
ASSETS: Physical grid infrastructure ideal for AI-driven optimization
SCALE: Ability to deploy successful AI models across a large service area
MONOPOLY: Captive customer base for testing AI-powered service tools
CAPITAL: Can fund AI initiatives as part of larger modernization budget

Weaknesses

LEGACY: Aging IT systems hinder integration of modern AI platforms
WORKFORCE: Shortage of data scientists with utility domain expertise
CULTURE: Traditionally risk-averse utility culture can slow AI adoption
SILOS: Data often siloed in different operational departments
REGULATION: Uncertainty on how regulators will treat AI-related investments

Opportunities

MAINTENANCE: AI for predictive analytics to prevent outages and asset failure
GRID: ML models to optimize power flow, load balancing, and DER integration
FORECASTING: Improved demand and renewable generation forecasting
SERVICE: GenAI-powered chatbots to enhance customer support efficiency
SAFETY: AI-powered image recognition for identifying asset risks

Threats

CYBER: AI-powered attacks targeting critical grid control systems
PRIVACY: Concerns over use of granular customer energy consumption data
BIAS: Algorithmic bias in areas like credit, collections, or load shedding
RELIANCE: Over-reliance on AI models that fail during black swan events
COST: High cost of developing and maintaining sophisticated AI systems

Key Priorities

PREDICT: Implement AI for predictive maintenance on critical infrastructure.
OPTIMIZE: Use ML to optimize grid load balancing and renewable integration.
AUTOMATE: Deploy AI chatbots to handle 50% of Tier-1 customer inquiries.
SECURE: Invest in AI-driven cybersecurity to protect critical systems.

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Nisource Financial Performance

AI-Powered Insights

Claude

Gemini

GPT

Nisource Q1 2024 Earnings Report & Transcript
Nisource 2023 Annual Report (10-K)
Nisource Investor Relations Website & Presentations
Nisource 2023 Sustainability Report
Public data on utility sector performance and regulations

Profit: $745.7 Million (Net Income, TTM)

Market Cap: $12.5 Billion

Stock Performance

Annual Report: Available on NiSource Investor Relations website.

Debt: $12.8 Billion (Long-term debt)

ROI Impact: Primarily driven by regulated return on equity (ROE) from capital investments.

SWOT Index

Composite strategic assessment with 10-year outlook

/ 100

Market Leader

ICM Index

STRATEGIC ADVISOR ASSESSMENT

Nisource scores as a Market Leader due to its ambitious but achievable societal-level vision for decarbonization. Its strength is a clear, executable strategy reflected in high-quality OKRs. However, its growth is constrained by the regulated utility model and significant execution risks (weaknesses/threats) tied to capital projects and regulatory dependency. The growth multiplier is modest, reflecting a stable, predictable business rather than an exponential one. AI provides a moderate but important upside for operational efficiency.

SWOT Factors

Upside: 83.3 Risk: 80.0

OKR Impact

AI Leverage

Top 3 Strategic Levers

Flawless execution of the $16B+ capital plan.

Securing constructive outcomes in all regulatory cases.

Leveraging AI to drive top-quartile O&M efficiency.

AI Disclosure

This report was created using the Alignment Method—our proprietary process for guiding AI to reveal how it interprets your business and industry. These insights are for informational purposes only and do not constitute financial, legal, tax, or investment advice.

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