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Change

To inspire a better healthcare system by enabling a better future by accelerating healthcare.



Sub organizations:
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SWOT Analysis

Updated: September 17, 2025 • 2025-Q3 Analysis

The SWOT analysis reveals Change Healthcare's strengths in data and network size, but integration and cybersecurity pose challenges. Opportunities lie in AI adoption and market expansion, while competition and regulation are key threats. The company must prioritize AI, integration, cybersecurity, and regulatory adaptation to accelerate healthcare.

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To inspire a better healthcare system by enabling a better future by accelerating healthcare.

Strengths

  • DATA: Extensive healthcare data for insights.
  • NETWORK: Largest connectivity network in healthcare.
  • SOLUTIONS: Broad suite of revenue cycle solutions.
  • EXPERTISE: Deep domain expertise in healthcare.
  • SCALE: Significant scale and market presence.

Weaknesses

  • INTEGRATION: Integration challenges post-acquisition.
  • COMPLEXITY: Complex product suite, hard to navigate.
  • REGULATORY: Heavily regulated industry compliance.
  • CYBER: Vulnerability to cyber security threats.
  • INNOVATION: Slower innovation post acquisition

Opportunities

  • AI: Leverage AI/ML for automation and insights.
  • GROWTH: Expand into new healthcare markets.
  • PARTNER: Strategic partnerships for new capabilities.
  • TELEMED: Telehealth integration opportunities.
  • ANALYTICS: Advanced analytics for better decisions.

Threats

  • COMPETITION: Intense competition from Optum, Cerner.
  • REGULATION: Changing healthcare regulations.
  • ECONOMIC: Economic downturn impacts healthcare spend.
  • CYBER: Increasing cybersecurity threats and breaches.
  • DISRUPTION: Disruptive technologies and new entrants.

Key Priorities

  • AI: Adopt AI to automate and gain insights.
  • INTEGRATE: Focus on integrating data and systems.
  • CYBER: Strengthen cybersecurity defenses.
  • REGULATORY: Adapt to changing regulations.

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To inspire a better healthcare system by enabling a better future by accelerating healthcare.

EMBRACE AI

Become a leader in AI-driven healthcare solutions.

  • ALGO: Deploy 3 AI algorithms for diagnostic support by 12.31, 90% accuracy.
  • AUTOMATE: Automate 2 key revenue cycle tasks by 11.15, 40% reduction in errors.
  • PERSONALIZE: Launch AI-driven patient care plans by 10.30, 20% better adherence.
  • PREDICT: Build an AI model to predict risk by 9.30, 15% improved accuracy.
INTEGRATE DATA

Seamlessly connect data for better insights.

  • PLATFORM: Integrate 2 acquired data assets by 11.30, 99% data accuracy.
  • WORKFLOW: Streamline 3 key data workflows by 10.15, 30% faster processing.
  • SECURITY: Enhance data security with encryption by 9.15, zero breaches.
  • ACCESS: Improve data access for 100 users by 12.15, 95% satisfaction.
SECURE DEFENSES

Fortify cybersecurity defenses to protect data.

  • DETECT: Implement advanced threat detection by 10.30, 98% accuracy.
  • RESPOND: Reduce incident response time by 11.15, 50% faster resolution.
  • TRAIN: Train 100 employees on cybersecurity by 12.31, 90% pass rate.
  • TEST: Conduct penetration testing by 9.15, identify and fix all gaps.
ADAPT REGULATIONS

Ensure compliance with evolving regulations.

  • COMPLY: Achieve compliance with new regulations by 11.30, 100% adherence.
  • POLICY: Update 3 key compliance policies by 10.15, align with new rules.
  • AUDIT: Conduct internal audit by 9.30, address all findings.
  • REPORT: Submit regulatory reports on time by 12.31, zero penalties.
METRICS
  • Revenue goal: $4B
  • Client Retention: 95%
  • AI Adoption Rate: 75%
VALUES
  • Integrity
  • Collaboration

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Change Retrospective

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To inspire a better healthcare system by enabling a better future by accelerating healthcare.

What Went Well

  • REVENUE: Revenue growth in key segments.
  • CLIENTS: Strong client retention rates.
  • PRODUCT: Successful product launches.
  • MARKETING: Effective marketing campaigns.
  • SALES: Increased sales pipeline.

Not So Well

  • INTEGRATE: Slow integration of acquired assets.
  • COSTS: Higher than expected operating costs.
  • REGULATORY: Regulatory compliance challenges.
  • CYBER: Security breach affected operations.
  • INNOVATION: Slower pace of innovation.

Learnings

  • INTEGRATE: Need for faster integration process.
  • COSTS: Improve cost management.
  • REGULATORY: Proactive regulatory compliance.
  • CYBER: Enhance cybersecurity measures.
  • INNOVATION: Accelerate innovation efforts.

Action Items

  • INTEGRATE: Expedite integration of assets.
  • COSTS: Implement cost reduction plan.
  • REGULATORY: Strengthen compliance program.
  • CYBER: Enhance security infrastructure.
  • INNOVATION: Increase R&D investment.

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Change Market

Competitors
Optum logo
Optum
Cerner logo
Cerner
Products & Services
No products or services data available
Distribution Channels

Change Product Market Fit Analysis

Updated: September 17, 2025

It connects and streamlines healthcare, enabling efficiency, insights, and connectivity for providers and payers to improve outcomes.

1

Efficiency

2

Insights

3

Connectivity



Before State

  • Disconnected healthcare systems
  • Manual processes

After State

  • Integrated data
  • Automated workflows

Negative Impacts

  • Inefficiency
  • High costs

Positive Outcomes

  • Lower costs
  • Better care

Key Metrics

High retention
Strong NPS

Requirements

  • Data security
  • Interoperability

Why Change

  • Secure data exchange
  • AI-driven automation

Change Competitive Advantage

  • Largest healthcare network
  • Deep data insights

Proof Points

  • Case studies on cost savings
  • Improved outcomes
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Change Market Positioning

What You Do

  • Provide healthcare technology solutions.

Target Market

  • Healthcare providers and payers

Differentiation

  • Data analytics
  • Network scale

Revenue Streams

  • Software licenses
  • Service fees
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Change Operations and Technology

Company Operations
  • Organizational Structure: Integrated into RTX
  • Supply Chain: Software development, data centers
  • Tech Patents: Numerous patents in healthcare tech
  • Website: https://www.changehealthcare.com/
Top Clients
Board Members

Change Competitive Forces

Threat of New Entry

Low to Medium. High regulatory hurdles, significant capital requirements, and established players limit new entrants.

Supplier Power

Low. Change Healthcare leverages its size to negotiate favorable terms with its suppliers of hardware and software.

Buyer Power

Medium. Large payers and providers have significant negotiating power, but Change's solutions are critical.

Threat of Substitution

Medium. Internal solutions and point solutions pose a threat, requiring continuous innovation and value delivery.

Competitive Rivalry

High. Optum, Cerner, and others compete fiercely on price, innovation, and market share. Data and scale are key.

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Analysis of AI Strategy

Updated: September 17, 2025 • 2025-Q3 Analysis

Change Healthcare has strengths in data and expertise to leverage AI, but biases and integration challenges exist. Opportunities include AI-powered diagnostics and automation, while regulation and accuracy are threats. The company should focus on ethical AI, talent, validation, and security to accelerate healthcare.

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To inspire a better healthcare system by enabling a better future by accelerating healthcare.

Strengths

  • DATA: Access to vast healthcare data sets.
  • EXPERTISE: Existing analytics capabilities.
  • INFRA: Established infrastructure for data processing.
  • TALENT: Skilled data scientists and engineers.
  • PARTNERS: Partnerships with AI tech providers.

Weaknesses

  • BIAS: Potential for bias in AI algorithms.
  • INTEGRATION: Integrating AI into existing workflows.
  • TALENT: Shortage of specialized AI talent.
  • ETHICS: Ethical considerations in AI deployment.
  • SECURITY: AI model security vulnerabilities.

Opportunities

  • DIAGNOSTICS: AI-powered diagnostic tools.
  • AUTOMATION: Automate administrative tasks.
  • PERSONAL: Personalized patient care plans.
  • PREDICT: Predictive analytics for risk management.
  • RESEARCH: Accelerate drug discovery with AI.

Threats

  • REGULATION: AI regulation and compliance.
  • ACCURACY: Concerns over AI accuracy and reliability.
  • TRUST: Lack of trust in AI decision-making.
  • COST: High cost of AI implementation.
  • COMPETITION: Competition in AI healthcare solutions.

Key Priorities

  • ETHICS: Prioritize ethical AI deployment.
  • TRAINING: Invest in AI talent development.
  • VALIDATE: Rigorously validate AI models.
  • SECURITY: Secure AI infrastructure and models.

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Change Financial Performance

Profit: Varies, impacted by acquisition
Market Cap: N/A (acquired by RTX)
Annual Report: Available pre-acquisition
Debt: Varies, assumed by RTX
ROI Impact: Integration with RTX
AI Disclosure

This report was created using the Alignment Method—our proprietary process for guiding AI to reveal how it interprets your business and industry. These insights are for informational purposes only and do not constitute financial, legal, tax, or investment advice.

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