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Aig Engineering

To enable resilience through insurance by building cutting-edge technology platforms that deliver unmatched value to our clients worldwide.

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To enable resilience through insurance by building cutting-edge technology platforms that deliver unmatched value to our clients worldwide.

Strengths

  • INFRASTRUCTURE: Robust global IT infrastructure supporting operations
  • EXPERTISE: Deep technical talent with insurance domain knowledge
  • SECURITY: Industry-leading cybersecurity protocols and systems
  • INTEGRATION: Recent modernization of core insurance platforms
  • DATA: Extensive proprietary data assets across insurance segments

Weaknesses

  • LEGACY: Technical debt from legacy systems limiting agility
  • SILOS: Departmental data silos hindering cross-functional insights
  • ADOPTION: Slow digital adoption rates among traditional agents
  • TALENT: Challenges attracting top tech talent vs pure tech firms
  • SPEED: Extended development cycles for new digital products

Opportunities

  • AUTOMATION: Expand RPA for claims processing efficiency gains
  • MOBILE: Enhance mobile-first customer experiences for all products
  • APIS: Open insurance APIs to enable ecosystem partnerships
  • CLOUD: Accelerate cloud migration for improved scalability
  • ANALYTICS: Advanced risk modeling using expanded data sources

Threats

  • COMPETITION: InsurTech startups disrupting traditional processes
  • SECURITY: Increasing sophistication of cyber threats and attacks
  • REGULATION: Evolving data privacy regulations across markets
  • TALENT: War for tech talent intensifying across financial services
  • EXPECTATIONS: Rising client expectations for digital experiences

Key Priorities

  • PLATFORM: Accelerate legacy system modernization initiatives
  • DATA: Unify data architecture to enable cross-functional insights
  • DIGITAL: Enhance mobile and self-service customer experiences
  • TALENT: Implement aggressive tech talent acquisition strategy
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To enable resilience through insurance by building cutting-edge technology platforms that deliver unmatched value to our clients worldwide.

MODERNIZE

Transform legacy systems into a flexible platform

  • ARCHITECTURE: Complete API-first microservices architecture design for core systems by Q2 end
  • MIGRATION: Migrate 50% of legacy applications to new cloud platform with zero service disruption
  • DECOMMISSION: Retire 15 legacy systems, reducing maintenance costs by $8M annually
  • AUTOMATION: Implement CI/CD pipeline for all new development, reducing deployment time by 65%
UNIFY DATA

Create a single source of truth for all insurance data

  • FOUNDATION: Deploy enterprise data lake architecture supporting all business units by June 30
  • QUALITY: Implement automated data quality monitoring with 95% accuracy across core systems
  • GOVERNANCE: Establish data governance council with representation from all business units
  • ANALYTICS: Enable self-service analytics for 2000+ users with standardized dashboards
DIGITIZE

Deliver exceptional digital experiences to all users

  • MOBILE: Launch next-gen mobile app with 99.9% reliability and 40% increased user adoption
  • PORTALS: Deploy unified agent portal supporting 100% of policy management functions
  • SELF-SERVICE: Enable digital-first claims submission with 75% straight-through processing
  • FEEDBACK: Achieve 85% CSAT score for all digital touchpoints through continuous improvement
TALENT UP

Build world-class engineering capability and culture

  • RECRUITMENT: Hire 75 senior engineers in cloud, data, and AI specializations by quarter end
  • RETENTION: Reduce technical talent turnover from 18% to 12% through enhanced career paths
  • UPSKILLING: Complete cloud and AI certification for 200 existing technical staff members
  • CULTURE: Achieve 85% engagement score in engineering organization through agile practices
METRICS
  • DIGITAL TRANSACTION RATE: 75% of all customer transactions completed digitally
  • DEPLOYMENT FREQUENCY: 25+ weekly production deployments across engineering teams
  • SYSTEM RELIABILITY: 99.99% uptime for all critical customer-facing applications
VALUES
  • Excellence in everything we do
  • Client-centric innovation
  • Data-driven decision making
  • Security and compliance
  • Continuous improvement
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Align the learnings

Aig Engineering Retrospective

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To enable resilience through insurance by building cutting-edge technology platforms that deliver unmatched value to our clients worldwide.

What Went Well

  • FINANCIAL: Strong performance in General Insurance with 96.1 combined ratio
  • DIGITAL: Increased digital policy applications by 22% year-over-year
  • CLOUD: Successfully migrated 35% of applications to cloud environment
  • SECURITY: Zero major security breaches despite increased threat landscape
  • ANALYTICS: New data lake implementation for commercial lines completed

Not So Well

  • LEGACY: Core system modernization projects behind schedule by 3 months
  • MOBILE: Mobile app user adoption below target at 28% vs 40% goal
  • TALENT: Tech employee turnover increased to 18% from 15% last year
  • INTEGRATION: Post-acquisition systems integration experiencing delays
  • AUTOMATION: RPA implementation hit technical obstacles in claims process

Learnings

  • METHODOLOGY: Agile transformation needs stronger executive sponsorship
  • PLANNING: Technology roadmaps require more business stakeholder input
  • ARCHITECTURE: API-first approach critical for enabling future growth
  • TRAINING: Technical debt reduction requires dedicated engineering time
  • METRICS: Digital adoption requires clearer KPIs and change management

Action Items

  • ACCELERATION: Increase engineering resources for platform modernization
  • EXPERIENCE: Conduct comprehensive UX audit of all digital touchpoints
  • TALENT: Implement enhanced tech career paths and retention programs
  • VISIBILITY: Create executive dashboard for technology transformation KPIs
  • EFFICIENCY: Standardize DevOps practices across all development teams
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To enable resilience through insurance by building cutting-edge technology platforms that deliver unmatched value to our clients worldwide.

Strengths

  • FOUNDATION: Established AI Center of Excellence with dedicated team
  • MODELS: Proprietary risk assessment models using machine learning
  • ADOPTION: Successfully deployed AI for claims triage automation
  • INVESTMENT: Significant budget allocated to AI initiatives
  • PARTNERSHIPS: Strategic AI vendor relationships established

Weaknesses

  • INTEGRATION: Limited AI integration with core insurance systems
  • SCALE: AI initiatives remain largely in pilot or limited deployment
  • GOVERNANCE: Inconsistent AI governance and ethics framework
  • TALENT: Shortage of AI/ML specialists with insurance knowledge
  • DATA: Data quality issues hampering model performance

Opportunities

  • UNDERWRITING: AI-powered automated underwriting for SMB segment
  • CLAIMS: End-to-end claims automation for standard cases
  • PERSONALIZATION: Hyper-personalized client experiences via AI
  • FRAUD: Advanced fraud detection through predictive analytics
  • PREDICTIVE: Risk prevention services using predictive modeling

Threats

  • COMPETITION: Tech giants entering insurance with AI advantages
  • INTERPRETABILITY: Regulatory scrutiny of AI decision-making
  • BIAS: Potential for algorithmic bias in insurance applications
  • IMPLEMENTATION: Significant costs of failed AI initiatives
  • ADOPTION: Agent resistance to AI-driven process changes

Key Priorities

  • SCALE: Move successful AI pilots to enterprise-wide deployment
  • TALENT: Upskill existing workforce on AI capabilities and tools
  • GOVERNANCE: Establish robust AI ethics and governance framework
  • INTEGRATION: Seamlessly integrate AI into core underwriting systems
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AI Disclosure

This report was created using the Alignment Method—our proprietary process for guiding AI to reveal how it interprets your business and industry. These insights are for informational purposes only and do not constitute financial, legal, tax, or investment advice.

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