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Zscaler Engineering

To build and operate a Zero Trust cloud security platform that protects organizations by securely connecting users to applications anywhere

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To build and operate a Zero Trust cloud security platform that protects organizations by securely connecting users to applications anywhere

Strengths

  • ARCHITECTURE: Cloud-native security platform built for zero trust
  • SCALE: Global cloud infrastructure with over 150 data centers
  • INNOVATION: Strong R&D commitment with 300+ security patents
  • TALENT: Elite security engineering team with domain expertise
  • RELIABILITY: 99.999% uptime SLA with proven track record

Weaknesses

  • COMPLEXITY: Advanced platform requires integration expertise
  • COMPETITION: Large security firms entering zero trust market
  • RESOURCES: Engineering team scaling challenges vs demand
  • TECHNICAL DEBT: Legacy components in need of modernization
  • DOCUMENTATION: Developer experience gaps for API ecosystem

Opportunities

  • EDGE: Expand edge computing security capabilities
  • IOT: Develop security solutions for IoT device proliferation
  • AUTOMATION: Enhance ML/AI for automated threat detection
  • INTEGRATION: Build deeper ecosystem with SIEM/SOAR partners
  • SAAS: Extend security for emerging SaaS application needs

Threats

  • CLOUD: Hyperscalers developing native security solutions
  • TALENT: Industry-wide security engineering talent shortage
  • ATTACKS: Increasing sophistication of cyber threats
  • CONSOLIDATION: Market consolidation of security vendors
  • COMPLIANCE: Evolving global data protection regulations

Key Priorities

  • PLATFORM: Accelerate Zero Trust architecture innovation
  • TALENT: Invest in engineering talent acquisition and retention
  • AI: Integrate advanced AI capabilities across the platform
  • ECOSYSTEM: Expand API-first development for partner ecosystem
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To build and operate a Zero Trust cloud security platform that protects organizations by securely connecting users to applications anywhere

INNOVATE PLATFORM

Accelerate zero trust architecture for digital leadership

  • ARCHITECTURE: Deliver next-gen Zero Trust Exchange with 40% improved performance and 30% reduced latency by Q3
  • CONVERGENCE: Unify security services platform reducing customer deployment time by 35% through automation
  • SCALE: Expand global cloud footprint to 180+ data centers with 99.999% availability across all regions
  • MODULES: Launch 3 new security service modules with full API integration and comprehensive documentation
TALENT EXCELLENCE

Build world-class engineering organization

  • ACQUISITION: Recruit 100 specialized security engineers including 25 AI/ML experts by end of Q3
  • RETENTION: Implement enhanced engineering career path program achieving 90% engineering retention rate
  • SKILLS: Establish Zscaler Engineering Academy with certification paths for 5 key technology domains
  • DIVERSITY: Increase engineering team diversity by 25% through targeted recruitment and development
AI TRANSFORMATION

Infuse AI across entire security platform

  • FOUNDATION: Build unified AI/ML platform processing 1T+ security events daily with <10ms response time
  • DETECTION: Deploy advanced threat detection reducing false positives by 40% and improving detection by 60%
  • AUTOMATION: Implement AI-powered policy engine automating 75% of routine security configuration tasks
  • PERSONALIZATION: Launch AI security advisor generating custom recommendations for 100% of customer base
ECOSYSTEM EXPANSION

Create thriving developer and partner ecosystem

  • API: Release comprehensive API gateway with 99.99% reliability and 200+ endpoints by end of quarter
  • DEVELOPERS: Grow developer community to 10,000+ members with 30% actively contributing to platform
  • INTEGRATIONS: Deliver 50+ pre-built integrations with major enterprise security and IT platforms
  • MARKETPLACE: Launch Zscaler app marketplace with 100+ partner applications and 25% customer adoption
METRICS
  • PLATFORM GROWTH: 50% YoY growth in Zero Trust Exchange platform adoption
  • DEVELOPER ENGAGEMENT: 10,000 active developers and 5M monthly API calls
  • SECURITY EFFICACY: 99.9% threat detection rate with <0.01% false positives
VALUES
  • Customer obsession and innovation
  • Operational excellence and security
  • Trust and transparency
  • Teamwork and ownership
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Align the learnings

Zscaler Engineering Retrospective

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To build and operate a Zero Trust cloud security platform that protects organizations by securely connecting users to applications anywhere

What Went Well

  • GROWTH: Revenue reached $523M in Q2 FY2024, up 35% year-over-year
  • CUSTOMERS: Added 74 customers with >$1M ARR, now totaling 454
  • PLATFORM: Zero Trust Exchange processed 320B transactions daily
  • RETENTION: Achieved dollar-based net retention rate of 117%

Not So Well

  • SALES CYCLE: Enterprise deal cycles lengthened due to economic climate
  • INTEGRATION: Customer implementation timelines slower than targeted
  • HIRING: Engineering recruitment targets missed in specialized roles
  • MARGINS: Gross margin pressure from infrastructure expansion costs

Learnings

  • ADOPTION: Higher success with phased vs. full platform implementations
  • EFFICIENCY: Need for better automation in deployment and operations
  • RESOURCES: Earlier specialized engineering resource allocation critical
  • PARTNERSHIPS: Alliance-led implementations showed higher success rates

Action Items

  • ACCELERATE: Streamline implementation through enhanced automation tools
  • DEVELOP: Create comprehensive engineering certification program
  • OPTIMIZE: Improve cloud infrastructure cost efficiency by 15%
  • EXPAND: Build deeper technology integration with SIEM/SOAR partners
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To build and operate a Zero Trust cloud security platform that protects organizations by securely connecting users to applications anywhere

Strengths

  • DATA: Vast threat intelligence data for AI/ML training
  • PATTERNS: Advanced anomaly detection capabilities
  • TALENT: Growing team of AI/ML engineering specialists
  • AUTOMATION: AI-driven policy recommendation engine
  • ARCHITECTURE: Cloud platform designed for AI scalability

Weaknesses

  • INTEGRATION: Inconsistent AI implementation across modules
  • EXPLAINABILITY: Need for better AI decision transparency
  • TALENT: Gap in specialized AI security engineering talent
  • TOOLING: Limited AI/ML engineering workflow automation
  • RESOURCES: Competing priorities for AI development resources

Opportunities

  • PREVENTION: Enhance predictive threat intelligence with AI
  • EFFICIENCY: Automate more security operations with AI
  • PERSONALIZATION: AI-driven security posture recommendations
  • INSIGHT: Deep learning for advanced threat correlation
  • EXPANSION: Apply AI to new security domains like IoT/OT

Threats

  • ADVERSARIAL: AI-powered attacks evolving rapidly
  • TALENT: Fierce competition for AI security engineering talent
  • COMPLIANCE: Regulatory challenges for AI in security
  • COMPETITION: Competitors accelerating AI security roadmaps
  • TRUST: Customer skepticism about AI-driven security

Key Priorities

  • FOUNDATION: Build comprehensive AI/ML engineering platform
  • AUTOMATION: Expand AI threat detection across all services
  • TALENT: Develop specialized AI security engineering program
  • DIFFERENTIATOR: Create unique AI-native security solutions