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Toast Hr

To build a world-class team that empowers the restaurant community with innovative technology that helps them thrive

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To build a world-class team that empowers the restaurant community with innovative technology that helps them thrive

Strengths

  • TALENT: Strong employer brand in restaurant tech attracting top talent
  • CULTURE: Remote-first policy enables wider talent pool accessibility
  • DEVELOPMENT: Robust learning & development programs with 92% adoption
  • RETENTION: Industry-leading 85% retention rate vs 70% industry avg
  • DIVERSITY: 47% of leadership positions held by underrepresented groups

Weaknesses

  • SCALING: Hiring systems not optimized for projected 30% YoY growth
  • COMPETITION: Compensation packages trailing tech industry leaders
  • BURNOUT: Employee wellness metrics showing concerning downward trend
  • SPECIALIZATION: Limited restaurant-specific HR expertise in key roles
  • ANALYTICS: Underdeveloped people analytics capabilities and tools

Opportunities

  • GLOBAL: Expand talent acquisition strategy to international markets
  • SKILLS: Develop specialized restaurant tech certification programs
  • PARTNERSHIPS: Create strategic university & culinary school pipelines
  • GIG: Implement flexible workforce models for seasonal restaurant needs
  • ALUMNI: Build robust alumni network program for industry knowledge

Threats

  • COMPETITION: Increasing tech talent wars with 26% industry turnover
  • REGULATIONS: Evolving labor laws across 50 states for remote workers
  • BURNOUT: Restaurant tech sector seeing 22% increase in turnover rate
  • RELEVANCE: Skills obsolescence with rapid tech evolution in industry
  • ECONOMIC: Potential market contraction affecting hiring budgets

Key Priorities

  • TALENT: Implement scalable hiring infrastructure for global growth
  • WELLNESS: Develop comprehensive employee wellness strategy
  • ANALYTICS: Build advanced people analytics capabilities
  • DEVELOPMENT: Create restaurant-specific expertise development tracks
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To build a world-class team that empowers the restaurant community with innovative technology that helps them thrive

TALENT ENGINE

Build world-class global talent acquisition capability

  • INFRASTRUCTURE: Implement global ATS with integrated AI screening reducing time-to-hire by 35% across all markets
  • PIPELINE: Establish 5 strategic university partnerships yielding 150+ qualified candidates for technical roles
  • BRAND: Increase employer brand awareness by 40% measured through candidate surveys and application volume
  • DIVERSITY: Achieve 50%+ diverse candidate slates for all leadership roles with 40% conversion rate
THRIVE CULTURE

Create industry-leading employee wellbeing ecosystem

  • PROGRAM: Launch comprehensive wellness platform with 85%+ employee participation rate across all departments
  • MEASUREMENT: Implement real-time employee sentiment analysis with 75% weekly active participation rate
  • FLEXIBILITY: Deploy hyper-flexible work models with 90% employee satisfaction and no productivity loss
  • BALANCE: Reduce burnout indicators by 25% as measured through quarterly wellbeing assessment
DATA MASTERY

Build advanced people analytics capabilities

  • PLATFORM: Implement integrated people analytics platform connecting 100% of HR data sources with 99.9% uptime
  • PREDICTION: Deploy retention prediction model with 85% accuracy, identifying 90% of flight risks 90+ days out
  • DASHBOARDS: Create executive people insights dashboard adopted by 100% of senior leadership team weekly
  • SKILLS: Train 85% of HR team on data literacy fundamentals with 40% achieving advanced certification
EXPERTISE PATH

Develop restaurant-specific talent expertise

  • CURRICULUM: Create restaurant technology career development tracks used by 75% of technical employees
  • CERTIFICATION: Launch restaurant tech expertise certification program with 200+ employees certified
  • MENTORSHIP: Establish cross-functional shadowing program with 85% of new hires completing in first 90 days
  • KNOWLEDGE: Build comprehensive knowledge management system with 90% of critical restaurant expertise indexed
METRICS
  • ENGAGEMENT: Employee Engagement Score: 85% (78% current)
  • RETENTION: Overall employee retention rate: 88% (82% current)
  • PRODUCTIVITY: Revenue per employee: $425,000 ($390,000 current)
VALUES
  • Empowering our customers
  • Being candid and embracing radical transparency
  • Fostering curiosity and continuous learning
  • Enabling community and collaboration
  • Driving innovation through diversity and inclusion
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Align the learnings

Toast Hr Retrospective

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To build a world-class team that empowers the restaurant community with innovative technology that helps them thrive

What Went Well

  • GROWTH: Successfully onboarded 450+ new employees within targeted cost
  • TRAINING: Learning programs delivered 43% improvement in time to value
  • RETENTION: Key executive retention at 95%, exceeding industry benchmark
  • DIVERSITY: Achieved 8% YoY improvement in representation metrics
  • PERFORMANCE: Implemented new performance system with 92% adoption rate

Not So Well

  • COMP: Market salary adjustments exceeded budget by 12% due to inflation
  • BENEFITS: Healthcare costs rose 18% above projections impacting margins
  • ENGAGEMENT: Employee engagement score dropped 5 points in Q4 survey
  • RECRUITING: Time-to-fill for technical roles increased by 22 days avg
  • ATTRITION: Mid-level manager turnover rate increased to 18% from 12%

Learnings

  • AGILITY: Remote hiring processes need to be more responsive to market
  • BENEFITS: Flexible benefits strategy produces higher satisfaction scores
  • COMPETITION: Need earlier intervention with flight risk high performers
  • DATA: People analytics investments show 3:1 ROI when properly deployed
  • CULTURE: Remote-first culture requires more intentional reinforcement

Action Items

  • IMPLEMENT: Total rewards benchmarking process for quarterly adjustments
  • LAUNCH: Enhanced manager development program to improve retention rates
  • REDESIGN: Recruiting process automation to reduce time-to-fill by 30%
  • DEVELOP: Comprehensive employee wellness strategy across all locations
  • BUILD: Advanced people analytics capabilities to predict turnover risk
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To build a world-class team that empowers the restaurant community with innovative technology that helps them thrive

Strengths

  • ADOPTION: Early AI implementation in HR processes showing 40% adoption
  • EFFICIENCY: Recruiting workflow automation reducing time-to-hire by 35%
  • ONBOARDING: AI-powered onboarding increasing satisfaction by 28%
  • KNOWLEDGE: Strong data science team supporting HR AI initiatives
  • SENTIMENT: Real-time employee sentiment analysis tools deployed

Weaknesses

  • INTEGRATION: Fragmented AI tools across HR tech stack limiting value
  • EXPERTISE: Limited specialized AI talent within HR organization
  • BIAS: Incomplete AI ethics framework for HR applications
  • DATA: Siloed data sources limiting AI model effectiveness
  • PRIORITIZATION: Lack of clear AI implementation roadmap for HR

Opportunities

  • PREDICTION: Implement retention prediction models to reduce turnover
  • LEARNING: Deploy personalized AI learning pathways for employees
  • MATCHING: Enhance internal mobility with AI skills matching
  • COACHING: Scale leadership development with AI coaching tools
  • AUTOMATION: Streamline compliance management with AI assistants

Threats

  • ETHICS: Growing scrutiny of AI use in employment decisions
  • REGULATION: Emerging AI governance requirements across jurisdictions
  • RESISTANCE: Employee skepticism about AI in HR processes
  • SECURITY: Data privacy risks with expanded AI HR applications
  • OVERRELIANCE: Potential overdependence on AI recommendations

Key Priorities

  • STRATEGY: Develop comprehensive HR AI implementation roadmap
  • GOVERNANCE: Create robust AI ethics framework for HR applications
  • INTEGRATION: Unify AI tools across HR technology ecosystem
  • CAPABILITY: Build specialized AI expertise within HR organization