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Tech Data Engineering

To empower technology adoption through innovative IT infrastructure solutions by becoming the vital link in the global technology ecosystem

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To empower technology adoption through innovative IT infrastructure solutions by becoming the vital link in the global technology ecosystem

Strengths

  • INFRASTRUCTURE: Robust global IT infrastructure supporting 125k+ clients
  • EXPERTISE: Deep technical expertise across diverse technology domains
  • PARTNERSHIPS: Strong relationships with 1000+ technology vendors
  • INTEGRATION: Seamless integration capabilities across platforms
  • SCALABILITY: Highly scalable systems handling billions in transactions

Weaknesses

  • TECHNICAL_DEBT: Legacy systems hampering agility and innovation
  • TALENT: Gaps in specialized engineering talent for emerging tech
  • PROCESSES: Manual processes slowing deployment and delivery times
  • FRAGMENTATION: Siloed development teams limiting collaboration
  • SECURITY: Inconsistent security protocols across global operations

Opportunities

  • CLOUD: Accelerating enterprise cloud migration services demand
  • AUTOMATION: Implementing DevOps practices to improve efficiency
  • API_ECONOMY: Expanding API marketplace for partner integration
  • EDGE_COMPUTING: Growing demand for edge computing solutions
  • ANALYTICS: Leveraging big data for predictive partner insights

Threats

  • COMPETITION: Increasing competition from cloud-native providers
  • TALENT_WAR: Difficulty recruiting top engineering talent
  • CYBERSECURITY: Growing sophistication of security threats
  • DISRUPTION: Rapid technological changes disrupting core services
  • COMPLIANCE: Expanding global regulatory requirements

Key Priorities

  • MODERNIZATION: Accelerate platform modernization to reduce tech debt
  • AUTOMATION: Implement DevOps and automation across development
  • SECURITY: Strengthen cybersecurity posture across all operations
  • TALENT: Expand engineering talent pool in emerging technologies
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To empower technology adoption through innovative IT infrastructure solutions by becoming the vital link in the global technology ecosystem

MODERNIZE

Transform our technology foundation for future growth

  • ARCHITECTURE: Migrate 40% of legacy applications to microservices architecture by Q4 with 99.9% uptime
  • CLOUD: Complete cloud migration for 60% of on-premises infrastructure reducing TCO by 25%
  • PERFORMANCE: Reduce average API response time by 40% while handling 30% more transactions
  • TECHNICAL_DEBT: Reduce identified technical debt by 35% through targeted refactoring efforts
AUTOMATE

Drive efficiency through intelligent automation

  • DEVOPS: Implement CI/CD pipelines for 80% of development teams reducing deployment time by 65%
  • TESTING: Achieve 70% automated test coverage across all critical systems reducing QA cycles by 50%
  • MONITORING: Deploy AI-powered monitoring across 90% of infrastructure with 15-minute MTTR
  • PROCESSES: Automate 60% of manual operational processes saving 15,000 engineering hours quarterly
SECURE

Build world-class security into everything we do

  • COMPLIANCE: Achieve 100% compliance with industry security standards across all systems and operations
  • PROTECTION: Implement advanced threat protection reducing vulnerability exposure window by 75%
  • RESPONSE: Establish 15-minute detection and 30-minute response time for critical security incidents
  • EDUCATION: Train 100% of engineering staff on secure coding practices with 90% certification rate
INNOVATE

Build the talent engine that drives our future

  • RECRUITMENT: Hire 50 specialized engineers in AI/ML, cloud architecture, and cybersecurity
  • RETENTION: Reduce engineering turnover rate from 18% to below 10% through career development
  • UPSKILLING: Complete technical certification programs for 75% of engineering staff in core areas
  • CULTURE: Achieve 85%+ score on engineering team engagement survey focused on innovation culture
METRICS
  • PARTNER SATISFACTION: 85% satisfaction score by Q4 2025
  • SYSTEM RELIABILITY: 99.99% uptime across all critical systems
  • DELIVERY: 90% of projects delivered on-time and on-budget
VALUES
  • Excellence - We strive for excellence in everything we do
  • Integrity - We act with honesty, transparency, and ethical behavior
  • Accountability - We take ownership of our actions and commitments
  • Collaboration - We work together as one team to achieve shared goals
  • Innovation - We embrace change and continuously seek better solutions
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Align the learnings

Tech Data Engineering Retrospective

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To empower technology adoption through innovative IT infrastructure solutions by becoming the vital link in the global technology ecosystem

What Went Well

  • CLOUD: Cloud solutions revenue increased 24% YoY exceeding targets
  • SECURITY: Cybersecurity solutions portfolio expanded with 8 new offerings
  • MARGINS: Gross margins improved 150 basis points through automation
  • PARTNERSHIPS: Added 15 strategic technology vendor partnerships in Q1
  • GLOBAL: Successfully expanded operations into 3 new emerging markets

Not So Well

  • DELIVERY: System integration project delivery times 22% above targets
  • LEGACY: Technical debt reduction initiatives behind schedule by 2 quarters
  • RETENTION: Engineering talent turnover increased to 18% from 12% last year
  • COSTS: IT infrastructure operational costs exceeded budget by 11%
  • ADOPTION: Partner adoption of new platform features below 40% target

Learnings

  • AUTOMATION: DevOps adoption driving 35% faster deployment in pilot teams
  • TALENT: Specialized technical academies yielding better talent acquisition
  • ARCHITECTURE: Microservices approach proving more scalable than monolithic
  • INTEGRATION: API-first strategy enabling faster partner onboarding
  • ANALYTICS: Data-driven decisions improving resource allocation by 28%

Action Items

  • PLATFORM: Accelerate legacy system modernization with increased resources
  • TALENT: Launch engineering excellence program to improve retention rates
  • AUTOMATION: Expand DevOps practices across all development teams by Q3
  • SECURITY: Implement enhanced security protocols across all systems by Q4
  • DATA: Develop unified data strategy to break down organizational silos
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To empower technology adoption through innovative IT infrastructure solutions by becoming the vital link in the global technology ecosystem

Strengths

  • DATA: Massive partner transaction data for AI model training
  • INFRASTRUCTURE: Existing infrastructure to support AI deployment
  • ECOSYSTEM: Extensive partner network for AI solution distribution
  • INTEGRATION: Capabilities to integrate AI across multiple platforms
  • EXPERTISE: Growing AI/ML engineering competency center

Weaknesses

  • TALENT: Limited specialized AI engineering talent in-house
  • FRAGMENTATION: Siloed data across systems limiting AI potential
  • GOVERNANCE: Underdeveloped AI governance and ethical frameworks
  • INVESTMENT: Insufficient dedicated AI research and development
  • ADOPTION: Slow internal adoption of AI technologies

Opportunities

  • AUTOMATION: AI-driven process automation across operations
  • RECOMMENDATION: AI-powered solution recommendation engine
  • PREDICTIVE: Predictive analytics for supply chain optimization
  • PERSONALIZATION: Customized partner experiences using AI
  • CHATBOTS: Intelligent support automation for partner inquiries

Threats

  • COMPETITION: Tech giants with mature AI capabilities
  • ETHICS: Potential AI bias and ethical concerns
  • REGULATION: Evolving AI compliance and regulatory landscape
  • TALENT_WAR: Fierce competition for limited AI engineering talent
  • ADOPTION: Partner resistance to AI-transformed solutions

Key Priorities

  • AI_PLATFORM: Develop comprehensive AI platform strategy
  • DATA_UNIFICATION: Unify data architecture for AI readiness
  • AI_TALENT: Aggressive recruitment and upskilling for AI talent
  • GOVERNANCE: Establish robust AI governance framework