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Okta Engineering

To enable any organization to securely use any technology by becoming the primary cloud identity platform for everyone

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To enable any organization to securely use any technology by becoming the primary cloud identity platform for everyone

Strengths

  • PLATFORM: Industry-leading identity cloud platform with 99.99% uptime
  • INTEGRATIONS: 7,000+ pre-built integrations with cloud & on-prem apps
  • SECURITY: Advanced zero trust architecture & continuous risk detection
  • MARKET: Clear leader in Gartner Magic Quadrant for 9 consecutive years
  • CUSTOMERS: Retention rate of 95%+ across 18,000+ global customers

Weaknesses

  • COMPLEXITY: Integration complexity slows enterprise implementation
  • SCALE: Auth0 acquisition integration still creating dev friction
  • PRICING: Higher TCO compared to some point solution competitors
  • PERFORMANCE: Occasional latency issues during peak usage periods
  • TALENT: Engineering talent acquisition in specialized identity areas

Opportunities

  • WORKFORCE: Remote/hybrid work acceleration needs identity solutions
  • REGULATION: GDPR/CCPA expanding need for identity governance tools
  • EXPANSION: Customer identity market growing 30% CAGR through 2028
  • PAM: Privileged access management segment expansion potential
  • ZERO-TRUST: Enterprise architecture shifts create higher demand

Threats

  • COMPETITION: Microsoft Entra gaining enterprise market share rapidly
  • CONSOLIDATION: Competitors acquiring specialized identity startups
  • COMMODITIZATION: Authentication becoming standardized/commoditized
  • COMPLEXITY: Enterprise DIY solutions using open-source frameworks
  • SECURITY: Increasing sophistication of identity-targeted attacks

Key Priorities

  • INTEGRATION: Simplify implementation complexity and speed deployment
  • PLATFORM: Unify Auth0 & Okta developer experiences completely
  • PERFORMANCE: Enhance system scalability and latency optimization
  • INNOVATION: Accelerate zero-trust & privileged access capabilities
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To enable any organization to securely use any technology by becoming the primary cloud identity platform for everyone

UNIFY PLATFORM

Create seamless integration across all identity services

  • CONVERGENCE: Complete Auth0 & Okta Identity Engine API unification with 100% feature parity
  • EXPERIENCE: Reduce developer onboarding time from 8 to 3 days across all platform services
  • PERFORMANCE: Achieve 99.99% uptime and <100ms response time for all identity transactions
  • ADOPTION: Increase cross-platform feature adoption by 35% through unified developer portal
SIMPLIFY

Make implementation radically easier for customers

  • AUTOMATION: Deploy AI-powered implementation assistant reducing setup time by 40%
  • INTEGRATIONS: Create 25 new no-code connectors for top enterprise applications
  • INTELLIGENCE: Launch self-healing configuration system with 90% automated issue resolution
  • TEMPLATES: Develop 50 industry-specific implementation templates reducing time to value
SECURE EVERYTHING

Lead industry in zero-trust & advanced security

  • PROTECTION: Launch AI-powered identity threat detection with <1% false positive rate
  • ZERO-TRUST: Deliver continuous authorization system for 100% of authentication requests
  • VERIFICATION: Implement passwordless authentication options for 90% of customer use cases
  • GOVERNANCE: Deploy automated compliance monitoring for all major regulatory frameworks
SCALE MASSIVELY

Build infrastructure for next-gen identity volume

  • ARCHITECTURE: Complete cloud-native replatforming supporting 10x current transaction volume
  • ELASTICITY: Implement predictive auto-scaling reducing peak load latency by 75%
  • EFFICIENCY: Decrease infrastructure cost per authentication event by 30%
  • RESILIENCE: Achieve zero-downtime deployments across all global regions and services
METRICS
  • CUSTOMER IDENTITY MAU: 200M by end of 2025
  • NET RETENTION RATE: 120%+
  • IMPLEMENTATION TIME: <14 days for standard enterprise deployments
VALUES
  • Love our customers
  • Never stop innovating
  • Act with integrity
  • Be transparent
  • Empower our people
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Align the learnings

Okta Engineering Retrospective

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To enable any organization to securely use any technology by becoming the primary cloud identity platform for everyone

What Went Well

  • GROWTH: Customer Identity revenue increased 45% YoY to $277M in FY2024
  • CUSTOMERS: Added 375 new customers with annual contract value >$100K
  • RETENTION: Dollar-based net retention rate remained strong at 115%
  • INTEGRATION: Auth0 cross-selling increased 27% YoY in enterprise sector
  • INNOVATION: Released 127 new platform features in previous two quarters

Not So Well

  • MARGINS: Gross margins declined 2 percentage points to 72% due to costs
  • STOCK: Share price volatility following Q4 2023 guidance adjustment
  • ENTERPRISE: Sales cycles extended by average of 14 days in large deals
  • COMPETITION: Lost 7% more competitive deals to Microsoft than prior year
  • EFFICIENCY: Customer implementation timelines increased by 9% on average

Learnings

  • SIMPLIFICATION: Need streamlined integration paths for faster adoption
  • SECURITY: Enhanced threat detection correlates with 22% better retention
  • DEVELOPERS: Developer experience directly impacts enterprise adoption
  • AUTOMATION: Self-service capabilities reduce implementation timelines
  • DIFFERENTIATION: Need clearer value prop vs Microsoft identity offering

Action Items

  • UNIFICATION: Complete Identity Engine & Auth0 developer experience merger
  • ACCELERATION: Deploy automation tools to reduce implementation by 40%
  • INVESTMENT: Increase R&D in zero-trust architecture by $15M this fiscal
  • TALENT: Hire 50 specialized identity engineers with AI/ML expertise
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To enable any organization to securely use any technology by becoming the primary cloud identity platform for everyone

Strengths

  • ALGORITHMS: Advanced risk-based authentication ML models in place
  • DATA: Massive identity event dataset for training AI systems
  • TALENT: Growing AI research team with identity security expertise
  • ANALYTICS: Existing AI-powered Identity Threat Detection system
  • ADOPTION: Early AI integration in Workflows automation product

Weaknesses

  • FRAGMENTATION: AI initiatives spread across product teams
  • INFRASTRUCTURE: Technical debt limiting full AI capabilities
  • TALENT: Competition for specialized AI/ML security engineers
  • ADOPTION: Slow internal uptake of AI for engineering processes
  • TOOLING: Limited AI-specific development environments

Opportunities

  • PERSONALIZATION: AI-driven adaptive authentication experiences
  • AUTOMATION: Automated policy creation based on usage patterns
  • PREVENTION: Predictive security breach prevention capabilities
  • EFFICIENCY: AI-powered development acceleration for integrations
  • INTELLIGENCE: Enhanced identity intelligence through LLM analysis

Threats

  • COMPETITION: Microsoft's AI advantage through OpenAI integration
  • PRIVACY: Regulatory constraints on AI-based identity processing
  • SECURITY: AI-powered attacks against identity infrastructure
  • TALENT: Hyperscalers recruiting identity-focused AI experts
  • ETHICS: Potential AI bias issues affecting authentication

Key Priorities

  • UNIFICATION: Create centralized AI/ML strategy across platform
  • AUTOMATION: Deploy AI for faster integration development
  • PROTECTION: Develop AI-powered threat intelligence capabilities
  • EXPERIENCE: Implement adaptive authentication using ML models