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Dxc Technology Sales

We deliver mission-critical IT services that move the world's largest enterprises forward by becoming the world's leading end-to-end IT services company

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We deliver mission-critical IT services that move the world's largest enterprises forward by becoming the world's leading end-to-end IT services company

Strengths

  • CLIENTS: Global Fortune 500 enterprise relationships across 70+ countries
  • EXPERTISE: Deep industry knowledge across financial, manufacturing, healthcare
  • SCALE: $16B annual revenue with established global delivery capabilities
  • PARTNERSHIPS: Strategic alliances with major cloud and tech platforms
  • TALENT: 130,000+ employees with specialized enterprise technology skills

Weaknesses

  • REVENUE: Consistent YoY revenue decline for past 12 quarters
  • MARGINS: Operating margins below industry average at 7-8%
  • RETENTION: Higher than industry average customer churn rate of 15%
  • INNOVATION: Limited investment in emerging technologies vs competitors
  • TALENT: Challenge attracting/retaining top digital transformation talent

Opportunities

  • CLOUD: Enterprise migration to hybrid/multi-cloud accelerating post-COVID
  • DIGITAL: Growing enterprise demand for end-to-end digital transformation
  • AI/ML: Rising enterprise spend on intelligent automation solutions
  • SECURITY: Increased cybersecurity investment amid growing global threats
  • INDUSTRY: Vertical-specific solutions commanding premium pricing

Threats

  • COMPETITION: Aggressive moves by Indian IT firms with lower cost structures
  • HYPERSCALERS: Cloud providers expanding into professional services
  • TALENT: Global tech skills shortage driving compensation inflation
  • RECESSION: Economic headwinds causing enterprise IT budget constraints
  • CONSOLIDATION: Industry mergers creating larger, more capable competitors

Key Priorities

  • CLOUD ACCELERATION: Develop high-margin cloud migration factory model
  • VERTICAL FOCUS: Double down on industry-specific solution portfolios
  • TALENT TRANSFORMATION: Aggressive reskilling and strategic hiring
  • AUTOMATION FIRST: Inject AI/automation into all delivery processes

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We deliver mission-critical IT services that move the world's largest enterprises forward by becoming the world's leading end-to-end IT services company

CLOUD DOMINANCE

Become the preferred enterprise cloud transformation partner

  • REVENUE: Increase cloud service revenue by 30% YoY to reach $3.2B for fiscal year
  • FACTORY: Launch cloud migration factory with standardized tools and accelerators across 5 verticals
  • PARTNERSHIPS: Achieve Premier partner status with all three hyperscalers (AWS, Azure, GCP)
  • CERTIFICATION: Certify 5,000 additional employees on advanced cloud technologies and methodologies
VERTICAL MASTERY

Lead with industry-specific transformation solutions

  • SOLUTIONS: Develop and launch 12 new industry-specific solution accelerators with embedded AI
  • EXPERTS: Build 5 industry centers of excellence with 25+ certified domain specialists each
  • CONTENT: Create compelling thought leadership across key verticals generating 50,000+ engagements
  • DEALS: Increase average deal size by 20% through industry-specific solution selling approach
TALENT REVOLUTION

Build the most capable and engaged digital workforce

  • RETENTION: Reduce voluntary attrition by 5 percentage points through enhanced employee experience
  • SKILLS: Reskill 20,000 employees in high-demand technologies through DXC University program
  • HIRING: Recruit 2,500 strategic hires in AI, cloud, cybersecurity and digital engineering
  • ENGAGEMENT: Increase employee satisfaction score from 68 to 78 in quarterly pulse surveys
AI EVERYWHERE

Embed AI into all aspects of service delivery and solutions

  • AUTOMATION: Deploy AI-powered automation across 60% of delivery processes, improving margins by 10%
  • PLATFORM: Launch DXC AI Studio platform with 50+ reusable components and accelerators
  • OFFERINGS: Generate $250M in revenue from AI-specific service offerings and solutions
  • TRAINING: Ensure 100% of client-facing staff complete essential AI literacy certification
METRICS
  • Revenue Growth Rate: 2-3% YoY organic growth
  • Adjusted EBIT Margin: 9.5%
  • Book-to-Bill Ratio: 1.1
VALUES
  • Deliver... Collaborate... Community... Care... Do the Right Thing

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Align the learnings

Dxc Technology Sales Retrospective

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We deliver mission-critical IT services that move the world's largest enterprises forward by becoming the world's leading end-to-end IT services company

What Went Well

  • PROFITABILITY: Successfully improved adjusted EBIT margins to 8.5% through
  • CLOUD: Achieved 22% YoY growth in cloud transformation service bookings
  • COST: Delivered $500M in cost optimization initiatives ahead of schedule
  • AUTOMATION: Deployed RPA/AI across 15% more delivery processes than target

Not So Well

  • REVENUE: Continued organic revenue decline of 4.8% YoY vs expected 3.5%
  • ATTRITION: Employee turnover remained elevated at 19% vs target of 15%
  • BOOKINGS: New logo acquisition fell 12% short of quarterly target
  • PIPELINE: Sales qualified pipeline decreased 8% vs previous quarter

Learnings

  • BUNDLING: Higher win rates when combining modernization with cloud services
  • SPECIALIZATION: Industry-specific solutions delivering 3x higher margins
  • TALENT: Investment in employee experience directly improves client scores
  • AUTOMATION: AI-augmented delivery improving both margins and NPS scores

Action Items

  • SOLUTIONS: Accelerate development of industry-specific solution portfolios
  • TALENT: Implement comprehensive employee retention and attraction program
  • SALES: Revamp go-to-market approach with vertical-aligned selling motions
  • AUTOMATION: Scale AI-powered delivery model across all service practices

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We deliver mission-critical IT services that move the world's largest enterprises forward by becoming the world's leading end-to-end IT services company

Strengths

  • CAPABILITIES: Established AI/ML practice with 1,000+ certified engineers
  • EXPERIENCE: Track record delivering enterprise AI solutions at scale
  • PARTNERSHIPS: Strategic relationships with leading AI platform providers
  • DATA: Access to extensive enterprise data through client relationships
  • INTEGRATION: Strong enterprise systems integration capabilities

Weaknesses

  • INNOVATION: Limited proprietary AI IP compared to leading competitors
  • TALENT: Shortage of specialized AI engineering and data science talent
  • MARKETING: Low market perception as an AI transformation leader
  • TOOLS: Underdeveloped internal AI delivery acceleration platforms
  • TRAINING: Insufficient AI literacy across broader delivery organization

Opportunities

  • AUTOMATION: AI-powered delivery automation to improve margins by 15-20%
  • SOLUTIONS: AI-enhanced industry solutions commanding premium pricing
  • ADVISORY: Growing demand for enterprise AI strategy and governance
  • MODERNIZATION: Legacy system transformation incorporating AI capabilities
  • MANAGED AI: Recurring revenue from AI operations and maintenance

Threats

  • SPECIALISTS: AI-native boutique firms capturing high-value engagements
  • PLATFORMS: Democratization of AI reducing barriers to entry
  • PERCEPTION: Enterprise concerns about AI ethics and governance
  • REGULATION: Evolving global AI regulations increasing compliance costs
  • COMMODITIZATION: Basic AI implementation services becoming commoditized

Key Priorities

  • DELIVERY AI: Develop proprietary AI-powered delivery acceleration tools
  • VERTICALIZATION: Build industry-specific AI solution accelerators
  • TALENT ACQUISITION: Strategic hiring of specialized AI talent
  • UPSKILLING: Enterprise-wide AI literacy and capability development

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AI Disclosure

This report was created using the Alignment Method—our proprietary process for guiding AI to reveal how it interprets your business and industry. These insights are for informational purposes only and do not constitute financial, legal, tax, or investment advice.

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Alignment LLC specializes in AI-powered business analysis. Through the Alignment Method, we combine advanced prompting, structured frameworks, and expert oversight to deliver actionable insights that help companies understand how AI sees their data and market position.