SWOT
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Dxc Technology Sales

We deliver mission-critical IT services that move the world's largest enterprises forward by becoming the world's leading end-to-end IT services company

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Align the strategy

Dxc Technology Sales SWOT Analysis

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We deliver mission-critical IT services that move the world's largest enterprises forward by becoming the world's leading end-to-end IT services company

Strengths

  • CLIENTS: Global Fortune 500 enterprise relationships across 70+ countries
  • EXPERTISE: Deep industry knowledge across financial, manufacturing, healthcare
  • SCALE: $16B annual revenue with established global delivery capabilities
  • PARTNERSHIPS: Strategic alliances with major cloud and tech platforms
  • TALENT: 130,000+ employees with specialized enterprise technology skills

Weaknesses

  • REVENUE: Consistent YoY revenue decline for past 12 quarters
  • MARGINS: Operating margins below industry average at 7-8%
  • RETENTION: Higher than industry average customer churn rate of 15%
  • INNOVATION: Limited investment in emerging technologies vs competitors
  • TALENT: Challenge attracting/retaining top digital transformation talent

Opportunities

  • CLOUD: Enterprise migration to hybrid/multi-cloud accelerating post-COVID
  • DIGITAL: Growing enterprise demand for end-to-end digital transformation
  • AI/ML: Rising enterprise spend on intelligent automation solutions
  • SECURITY: Increased cybersecurity investment amid growing global threats
  • INDUSTRY: Vertical-specific solutions commanding premium pricing

Threats

  • COMPETITION: Aggressive moves by Indian IT firms with lower cost structures
  • HYPERSCALERS: Cloud providers expanding into professional services
  • TALENT: Global tech skills shortage driving compensation inflation
  • RECESSION: Economic headwinds causing enterprise IT budget constraints
  • CONSOLIDATION: Industry mergers creating larger, more capable competitors

Key Priorities

  • CLOUD ACCELERATION: Develop high-margin cloud migration factory model
  • VERTICAL FOCUS: Double down on industry-specific solution portfolios
  • TALENT TRANSFORMATION: Aggressive reskilling and strategic hiring
  • AUTOMATION FIRST: Inject AI/automation into all delivery processes
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Align the plan

Dxc Technology Sales OKR Plan

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We deliver mission-critical IT services that move the world's largest enterprises forward by becoming the world's leading end-to-end IT services company

CLOUD DOMINANCE

Become the preferred enterprise cloud transformation partner

  • REVENUE: Increase cloud service revenue by 30% YoY to reach $3.2B for fiscal year
  • FACTORY: Launch cloud migration factory with standardized tools and accelerators across 5 verticals
  • PARTNERSHIPS: Achieve Premier partner status with all three hyperscalers (AWS, Azure, GCP)
  • CERTIFICATION: Certify 5,000 additional employees on advanced cloud technologies and methodologies
VERTICAL MASTERY

Lead with industry-specific transformation solutions

  • SOLUTIONS: Develop and launch 12 new industry-specific solution accelerators with embedded AI
  • EXPERTS: Build 5 industry centers of excellence with 25+ certified domain specialists each
  • CONTENT: Create compelling thought leadership across key verticals generating 50,000+ engagements
  • DEALS: Increase average deal size by 20% through industry-specific solution selling approach
TALENT REVOLUTION

Build the most capable and engaged digital workforce

  • RETENTION: Reduce voluntary attrition by 5 percentage points through enhanced employee experience
  • SKILLS: Reskill 20,000 employees in high-demand technologies through DXC University program
  • HIRING: Recruit 2,500 strategic hires in AI, cloud, cybersecurity and digital engineering
  • ENGAGEMENT: Increase employee satisfaction score from 68 to 78 in quarterly pulse surveys
AI EVERYWHERE

Embed AI into all aspects of service delivery and solutions

  • AUTOMATION: Deploy AI-powered automation across 60% of delivery processes, improving margins by 10%
  • PLATFORM: Launch DXC AI Studio platform with 50+ reusable components and accelerators
  • OFFERINGS: Generate $250M in revenue from AI-specific service offerings and solutions
  • TRAINING: Ensure 100% of client-facing staff complete essential AI literacy certification
METRICS
  • Revenue Growth Rate: 2-3% YoY organic growth
  • Adjusted EBIT Margin: 9.5%
  • Book-to-Bill Ratio: 1.1
VALUES
  • Deliver... Collaborate... Community... Care... Do the Right Thing
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Align the learnings

Dxc Technology Sales Retrospective

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We deliver mission-critical IT services that move the world's largest enterprises forward by becoming the world's leading end-to-end IT services company

What Went Well

  • PROFITABILITY: Successfully improved adjusted EBIT margins to 8.5% through
  • CLOUD: Achieved 22% YoY growth in cloud transformation service bookings
  • COST: Delivered $500M in cost optimization initiatives ahead of schedule
  • AUTOMATION: Deployed RPA/AI across 15% more delivery processes than target

Not So Well

  • REVENUE: Continued organic revenue decline of 4.8% YoY vs expected 3.5%
  • ATTRITION: Employee turnover remained elevated at 19% vs target of 15%
  • BOOKINGS: New logo acquisition fell 12% short of quarterly target
  • PIPELINE: Sales qualified pipeline decreased 8% vs previous quarter

Learnings

  • BUNDLING: Higher win rates when combining modernization with cloud services
  • SPECIALIZATION: Industry-specific solutions delivering 3x higher margins
  • TALENT: Investment in employee experience directly improves client scores
  • AUTOMATION: AI-augmented delivery improving both margins and NPS scores

Action Items

  • SOLUTIONS: Accelerate development of industry-specific solution portfolios
  • TALENT: Implement comprehensive employee retention and attraction program
  • SALES: Revamp go-to-market approach with vertical-aligned selling motions
  • AUTOMATION: Scale AI-powered delivery model across all service practices
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Drive AI transformation

Dxc Technology Sales AI Strategy SWOT Analysis

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We deliver mission-critical IT services that move the world's largest enterprises forward by becoming the world's leading end-to-end IT services company

Strengths

  • CAPABILITIES: Established AI/ML practice with 1,000+ certified engineers
  • EXPERIENCE: Track record delivering enterprise AI solutions at scale
  • PARTNERSHIPS: Strategic relationships with leading AI platform providers
  • DATA: Access to extensive enterprise data through client relationships
  • INTEGRATION: Strong enterprise systems integration capabilities

Weaknesses

  • INNOVATION: Limited proprietary AI IP compared to leading competitors
  • TALENT: Shortage of specialized AI engineering and data science talent
  • MARKETING: Low market perception as an AI transformation leader
  • TOOLS: Underdeveloped internal AI delivery acceleration platforms
  • TRAINING: Insufficient AI literacy across broader delivery organization

Opportunities

  • AUTOMATION: AI-powered delivery automation to improve margins by 15-20%
  • SOLUTIONS: AI-enhanced industry solutions commanding premium pricing
  • ADVISORY: Growing demand for enterprise AI strategy and governance
  • MODERNIZATION: Legacy system transformation incorporating AI capabilities
  • MANAGED AI: Recurring revenue from AI operations and maintenance

Threats

  • SPECIALISTS: AI-native boutique firms capturing high-value engagements
  • PLATFORMS: Democratization of AI reducing barriers to entry
  • PERCEPTION: Enterprise concerns about AI ethics and governance
  • REGULATION: Evolving global AI regulations increasing compliance costs
  • COMMODITIZATION: Basic AI implementation services becoming commoditized

Key Priorities

  • DELIVERY AI: Develop proprietary AI-powered delivery acceleration tools
  • VERTICALIZATION: Build industry-specific AI solution accelerators
  • TALENT ACQUISITION: Strategic hiring of specialized AI talent
  • UPSKILLING: Enterprise-wide AI literacy and capability development