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Dxc Technology Product

To deliver excellence in Enterprise Technology by becoming the world's leading independent, end-to-end IT services company

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To deliver excellence in Enterprise Technology by becoming the world's leading independent, end-to-end IT services company

Strengths

  • PARTNERSHIPS: Strong global partner ecosystem with tech leaders
  • EXPERTISE: Deep expertise in industry-specific enterprise solutions
  • SCALE: Global delivery capabilities across 70+ countries
  • INNOVATION: Modern Application portfolio for digital transformation
  • CLIENTS: Established relationships with Fortune 500 enterprises

Weaknesses

  • LEGACY: Heavy dependence on declining traditional IT services
  • TALENT: Challenges in attracting and retaining top product talent
  • INTEGRATION: Siloed product development across business units
  • PERCEPTION: Market perception as legacy IT service provider
  • AGILITY: Slow product development and deployment cycles

Opportunities

  • CLOUD: Growth in enterprise cloud migration and modernization
  • AUTOMATION: Increasing demand for intelligent automation solutions
  • SECURITY: Rising cybersecurity concerns driving product demand
  • ANALYTICS: Data-driven decision making across enterprise clients
  • INDUSTRY: Vertical-specific SaaS and platform opportunities

Threats

  • COMPETITION: Aggressive moves by cloud hyperscalers into services
  • TALENT: Global war for AI and product management talent
  • COMMODITIZATION: Pricing pressure on traditional IT services
  • DISRUPTION: Rapid tech evolution outpacing development cycles
  • ECONOMY: Economic uncertainty affecting IT spending decisions

Key Priorities

  • MODERNIZE: Accelerate shift from legacy to next-gen product portfolio
  • TALENT: Transform product organization talent acquisition strategy
  • CLOUD: Develop comprehensive multi-cloud product solutions
  • AUTOMATION: Integrate AI/ML capabilities across product offerings

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To deliver excellence in Enterprise Technology by becoming the world's leading independent, end-to-end IT services company

MODERNIZE PORTFOLIO

Transform our offerings into market-leading digital solutions

  • CLOUD: Launch 3 new multi-cloud management products with AI capabilities by EOQ with 20+ beta customers
  • RETIREMENT: Identify and create migration plans for 40% of legacy product portfolio with <10% profit margin
  • INTEGRATION: Develop product integration framework to connect 80% of offerings through common APIs
  • ROADMAP: Create and publish customer-facing roadmaps for all top 10 products by revenue with NPS targets
TALENT REVOLUTION

Build world-class product talent to drive innovation

  • HIRING: Recruit 50 specialized product managers with digital/AI experience across key business units
  • TRAINING: Implement product excellence training program with 90% completion rate for existing team
  • STRUCTURE: Reorganize product organization into 8 customer-centric domains with clear ownership
  • RETENTION: Improve product team retention to 85% through new career paths and incentive structures
CLOUD LEADERSHIP

Dominate enterprise cloud transformation market

  • PLATFORM: Develop unified multi-cloud management platform supporting AWS, Azure, GCP with 15 customers
  • AUTOMATION: Create cloud migration assessment tool reducing planning time by 40% for enterprise clients
  • PARTNERSHIPS: Establish 3 new strategic alliances with cloud providers with joint go-to-market plans
  • CERTIFICATION: Increase certified cloud architects by 200 across AWS, Azure, and GCP technologies
AI ACCELERATION

Transform all products with embedded AI capabilities

  • FOUNDATION: Launch AI platform for enterprise with 5 industry-specific use cases and 10 beta customers
  • INTEGRATION: Embed AI capabilities in 60% of product portfolio with measurable customer impact metrics
  • AUTOMATION: Develop 10 new intelligent automation solutions reducing manual processes by 40%
  • GOVERNANCE: Implement responsible AI framework with 100% compliance across all product teams
METRICS
  • Customer Net Promoter Score (NPS): 45
  • Digital/Next-Gen Revenue Growth: 25%
  • Product Development Velocity: 30% reduction in time-to-market
VALUES
  • Deliver: We do what we say we are going to do
  • Collaborate: We work as a team – with our colleagues, customers and partners
  • Community: We believe in stewardship and building a sustainable company
  • Care: We take care of each other and foster a culture of inclusion and belonging
  • Do the right thing: We act with integrity

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Align the learnings

Dxc Technology Product Retrospective

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To deliver excellence in Enterprise Technology by becoming the world's leading independent, end-to-end IT services company

What Went Well

  • REVENUE: Organic revenue growth in GBS segment above market expectations
  • MARGIN: Improved adjusted EBIT margins through operational efficiency
  • CLOUD: Strong performance in cloud migration and modernization services
  • COST: Successful implementation of cost optimization initiatives globally
  • BOOKINGS: Increased total contract value (TCV) of new business awarded

Not So Well

  • ATTRITION: Higher than expected voluntary employee turnover rates persist
  • LEGACY: Faster than anticipated decline in traditional infrastructure
  • PIPELINE: Sales pipeline conversion rates below quarterly targets
  • ADOPTION: Slower customer adoption of newer digital product offerings
  • INTEGRATION: Post-merger integration challenges affecting service delivery

Learnings

  • PRODUCT: Need for accelerated product development and launch cycles
  • ALIGNMENT: Better alignment needed between sales and product strategies
  • BUNDLING: Customers prefer integrated solutions over standalone products
  • METRICS: Product success metrics must focus on customer value creation
  • SEGMENTATION: More targeted approach needed for industry verticals

Action Items

  • PORTFOLIO: Streamline product portfolio to focus on high-growth segments
  • TALENT: Implement aggressive hiring plan for digital product expertise
  • INNOVATION: Establish dedicated product innovation funding and process
  • METHODOLOGY: Adopt standardized agile product development framework
  • INCENTIVES: Realign compensation structure to reward product innovation

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To deliver excellence in Enterprise Technology by becoming the world's leading independent, end-to-end IT services company

Strengths

  • FOUNDATION: Existing data and analytics capabilities to build upon
  • PARTNERSHIPS: Strategic AI partnerships with major tech players
  • KNOWLEDGE: Enterprise domain expertise to contextualize AI
  • INFRASTRUCTURE: Global data centers for AI deployment at scale
  • CLIENTS: Access to enterprise data sets for AI model training

Weaknesses

  • SKILLS: Limited AI product development expertise in-house
  • INTEGRATION: Fragmented AI initiatives across business units
  • INNOVATION: Reactive rather than proactive AI adoption approach
  • INVESTMENT: Limited R&D budget allocation for AI products
  • PROCESS: Lack of standardized AI development methodology

Opportunities

  • AUTOMATION: Enterprise demand for intelligent process automation
  • ANALYTICS: AI-powered business insights and decision support
  • SECURITY: AI-enhanced cybersecurity solutions market growth
  • PLATFORM: Industry-specific AI platforms for vertical markets
  • EXPERIENCE: AI-driven customer and employee experience solutions

Threats

  • COMPETITION: AI-native startups targeting enterprise segments
  • HYPERSCALERS: Cloud providers expanding AI service offerings
  • TALENT: Intense competition for scarce AI product talent
  • REGULATION: Evolving AI governance and compliance requirements
  • ETHICS: Growing concerns about responsible AI deployment

Key Priorities

  • PLATFORM: Develop enterprise AI platform for cross-industry use
  • TALENT: Create AI center of excellence for product innovation
  • INTEGRATION: Embed AI capabilities into all product offerings
  • ETHICS: Establish responsible AI framework and governance

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AI Disclosure

This report was created using the Alignment Method—our proprietary process for guiding AI to reveal how it interprets your business and industry. These insights are for informational purposes only and do not constitute financial, legal, tax, or investment advice.

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