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Dxc Technology Engineering

To deliver excellence in enterprise IT services by creating transformational outcomes through technology-enabled business solutions

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To deliver excellence in enterprise IT services by creating transformational outcomes through technology-enabled business solutions

Strengths

  • EXPERTISE: Deep domain knowledge across multiple industries
  • PARTNERSHIPS: Strong alliance ecosystem with major tech vendors
  • SCALE: Global delivery capabilities with presence in 70+ countries
  • PORTFOLIO: Comprehensive service offerings across IT spectrum
  • TALENT: 130,000+ skilled technology professionals worldwide

Weaknesses

  • LEGACY: Overreliance on traditional IT service revenue streams
  • ATTRITION: Higher than industry average employee turnover rates
  • INTEGRATION: Challenges from multiple acquisitions and mergers
  • INNOVATION: Slower pace of new product development vs competitors
  • MARGIN: Lower operating margins than industry benchmarks

Opportunities

  • CLOUD: Rising enterprise demand for cloud migration services
  • AUTOMATION: Growing market for intelligent automation solutions
  • SECURITY: Increasing cyber threats driving demand for services
  • EDGE: Emerging market for edge computing implementation services
  • MODERNIZATION: Legacy system transformation needs across sectors

Threats

  • COMPETITION: Aggressive pricing from global and boutique firms
  • TALENT: Intensifying war for skilled technical talent globally
  • DISRUPTION: Rapid technology changes requiring constant adaptation
  • ECONOMIC: Global economic uncertainty affecting IT spending
  • CONSOLIDATION: Industry consolidation pressuring mid-tier players

Key Priorities

  • TRANSFORMATION: Accelerate cloud and digital transformation services
  • TALENT: Enhance technical talent acquisition and retention programs
  • AUTOMATION: Scale intelligent automation in delivery capabilities
  • PARTNERSHIPS: Strengthen strategic tech vendor relationships

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To deliver excellence in enterprise IT services by creating transformational outcomes through technology-enabled business solutions

TRANSFORM

Lead client digital transformation journeys

  • PLATFORM: Launch cloud migration factory platform with 40% delivery efficiency improvement for 15+ clients
  • MODERNIZATION: Complete 25 major application modernization initiatives with 99.9% quality metrics
  • AUTOMATION: Implement DevSecOps automation in 60% of delivery projects reducing deployment cycles by 35%
  • SOLUTIONS: Develop 6 new packaged cloud-native solutions with documented ROI exceeding 30%
TALENT EXCELLENCE

Build world-class technical capabilities

  • ACQUISITION: Hire 500 cloud-native and AI specialists with 92% offer acceptance rate and 30-day ramp
  • RETENTION: Reduce voluntary technical staff attrition from 19% to 14% through career progression program
  • UPSKILLING: Complete 25,000 technical certifications in cloud, AI, and cybersecurity technologies
  • EXPERIENCE: Implement engineer-focused work environment achieving 85%+ employee satisfaction scores
AI EVERYWHERE

Embed AI across delivery and client solutions

  • PLATFORM: Launch enterprise AI platform deployed with 35+ clients and achieving 99.8% reliability metrics
  • AUTOMATION: Deploy intelligent automation in 45% of service delivery, reducing manual effort by 28%
  • SOLUTIONS: Develop 8 industry-specific AI solution accelerators with validated 40% implementation speedup
  • OPERATIONS: Implement AIOps across 65% of managed service contracts with 30% incident reduction
ALLIANCE POWER

Maximize strategic technology partnerships

  • GROWTH: Generate $450M in partner-influenced revenue through joint solution development and sales
  • CERTIFICATION: Achieve top-tier certification status with 5 strategic cloud and AI platform partners
  • INNOVATION: Establish 3 co-innovation labs with key partners focused on emerging technology solutions
  • GO-TO-MARKET: Launch 10 joint market offerings with partners generating 125+ qualified pipeline opportunities
METRICS
  • REVENUE GROWTH: 5% YoY for FY2025
  • DELIVERY EXCELLENCE: 98.5% SLA compliance across all managed services
  • DIGITAL REVENUE: 55% of total revenue from digital, cloud, and AI services
VALUES
  • Deliver: Excellence in all we do
  • Collaborate: Power of many, strength of one
  • Community: Building a better future together
  • Care: Taking care of each other
  • Do the right thing: Always act with integrity

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Align the learnings

Dxc Technology Engineering Retrospective

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To deliver excellence in enterprise IT services by creating transformational outcomes through technology-enabled business solutions

What Went Well

  • GROWTH: Organic revenue growth in GBS segment exceeded targets by 2.5%
  • COST: Successfully completed $500M cost optimization program ahead of plan
  • MARGIN: Improved adjusted EBITA margins by 150 basis points year-over-year
  • WINS: Secured 12 major deals valued at over $100M each in trailing quarter

Not So Well

  • RETENTION: Customer renewal rates declined to 83% from previous 89% target
  • GUIDANCE: Failed to meet quarterly revenue guidance by $35M or 1.2% shortfall
  • ATTRITION: Employee attrition remains elevated at 19%, 4% above target range
  • GIS: Global Infrastructure Services continued revenue decline of 4.3% YoY

Learnings

  • FOCUS: Need stronger alignment between offerings and market demand signals
  • EXECUTION: Delivery excellence directly correlates to customer satisfaction
  • PIPELINE: Earlier engagement in sales cycle produces higher win rates overall
  • TALENT: Technical expertise gaps limiting ability to capture emerging markets

Action Items

  • PORTFOLIO: Accelerate modern enterprise technology offerings within 6 months
  • AUTOMATION: Scale delivery automation to improve margins by additional 100bp
  • TALENT: Implement aggressive technical reskilling program for 15,000 staff
  • SALES: Restructure solutions selling approach to increase pipeline by 25%

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To deliver excellence in enterprise IT services by creating transformational outcomes through technology-enabled business solutions

Strengths

  • FOUNDATION: Established AI/ML practice with proven use cases
  • EXPERTISE: Strong data engineering and analytics capabilities
  • PARTNERSHIPS: Strategic alliances with AI platform providers
  • EXPERIENCE: Successfully implemented AI solutions for clients
  • INFRASTRUCTURE: Robust cloud capabilities supporting AI workloads

Weaknesses

  • SCALE: Limited deployment of AI solutions at enterprise scale
  • TALENT: Shortage of specialized AI/ML engineers and architects
  • INTEGRATION: Siloed AI initiatives across business units
  • PRODUCTS: Limited proprietary AI products and platforms
  • ADOPTION: Insufficient internal AI adoption across operations

Opportunities

  • AUTOMATION: Client demand for AI-powered process automation
  • ANALYTICS: Growing market for predictive analytics solutions
  • INTEGRATION: Enterprise AI integration with legacy systems
  • CODEGEN: AI-assisted software development acceleration services
  • OPERATIONS: AIOps for IT infrastructure and application management

Threats

  • COMPETITION: Aggressive AI investments by major competitors
  • HYPERSCALERS: Cloud providers expanding into AI services territory
  • STARTUPS: Disruptive AI-native companies targeting specific niches
  • COMMODITIZATION: Democratization of basic AI capabilities
  • REGULATION: Evolving AI governance and compliance requirements

Key Priorities

  • PLATFORM: Develop unified enterprise AI platform and capabilities
  • SOLUTIONS: Create industry-specific packaged AI solutions
  • TALENT: Accelerate AI expertise through hiring and training
  • OPERATIONS: Implement AI-powered delivery excellence program

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AI Disclosure

This report was created using the Alignment Method—our proprietary process for guiding AI to reveal how it interprets your business and industry. These insights are for informational purposes only and do not constitute financial, legal, tax, or investment advice.

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