Centurylink Product

To connect people, data, and applications by delivering the fastest, most secure platform for next-generation experiences

Organization	SWOT Analysis	OKR Plan	Top 6	Retrospective

Sub organizations:

No competitors available

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

To connect people, data, and applications by delivering the fastest, most secure platform for next-generation experiences

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Strengths

NETWORK: Extensive fiber network infrastructure spanning 190,000+ miles
ENTERPRISE: Strong position in enterprise market with 30,000 buildings
SECURITY: Advanced security capabilities embedded in network platform
CLOUD: Direct connectivity to major cloud providers across regions
EXPERIENCE: Decades of expertise in telecom services and operations

Weaknesses

LEGACY: Declining legacy business revenue still 35% of total revenue
INNOVATION: Slow pace of new product development versus competitors
PLATFORM: Fragmented product offerings lacking cohesive platform
TALENT: Challenges attracting top digital/cloud product talent
AGILITY: Bureaucratic processes slowing time-to-market by 30%+

Opportunities

CLOUD: Growing enterprise demand for secure edge computing solutions
AI: Rising need for high-bandwidth, low-latency network for AI workloads
SECURITY: Increasing cybersecurity concerns driving security services
EDGE: Anticipated 75% of enterprise data processed at edge by 2025
AUTOMATION: Network automation delivering 40%+ operational savings

Threats

COMPETITION: Hyperscalers expanding into networking services
PRICING: Price compression in core connectivity services (5-8% annual)
ALTERNATIVES: Emergence of satellite and wireless as fiber alternatives
REGULATION: Uncertain regulatory landscape for network providers
TALENT: Tech giants competing for limited specialized technical talent

Key Priorities

PLATFORM: Develop integrated platform for enterprise edge computing
MODERNIZE: Accelerate legacy to next-gen services transition
AI-READY: Build optimized network infrastructure for AI applications
SECURITY: Expand network security services across product portfolio

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No competitors available

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

To connect people, data, and applications by delivering the fastest, most secure platform for next-generation experiences

PLATFORM POWER

Create the industry-leading enterprise edge platform

INTEGRATION: Launch unified platform connecting network, security and edge computing for 500 enterprise clients
ARCHITECTURE: Complete microservices-based product architecture transformation with 85% API coverage
EXPERIENCE: Achieve platform customer satisfaction score of 85+ through simplified user interface
MIGRATION: Convert 250 legacy enterprise customers to new platform services with 40% ARPU increase

MODERNIZE

Accelerate transition to next-generation services

QUANTUM: Expand Quantum Fiber footprint to reach 3.5M additional locations with 75% take rate in new markets
CONVERSION: Migrate 40% of legacy enterprise customers to platform services by Q4 with 15% revenue growth
SUNSETS: Decommission 35% of legacy infrastructure platforms generating $120M in annual cost savings
AUTOMATION: Implement digital-first operations reducing service delivery time by 60% for enterprise clients

AI-READY NETWORK

Build optimized infrastructure for AI applications

FABRIC: Deploy AI-optimized network fabric in 12 major markets with 40ms or less latency to cloud regions
PARTNERSHIPS: Establish 5 strategic alliances with AI technology leaders for joint solution development
OPTIMIZATION: Implement AI-driven network optimization reducing operational costs by 25% across core network
WORKLOADS: Enable 100 enterprise customers to run AI/ML workloads on Lumen edge computing platform

SECURE EVERYTHING

Embed security across entire product portfolio

INTEGRATION: Implement security-by-design in 100% of new product offerings with automated compliance checks
SERVICES: Launch 3 new AI-powered security services generating $45M in incremental annual revenue
PROTECTION: Achieve 99.99% threat detection rate through implementation of advanced ML detection systems
ADOPTION: Increase attachment rate of security services to 65% across enterprise connectivity solutions

METRICS

Platform services revenue growth: +5% YoY by Q4 2025
Enterprise customer retention rate: 110%
Next-gen services as % of total revenue: 65%

VALUES

Fairness
Integrity
Honesty
Perseverance
Commitment to Excellence

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Align the learnings

Team retrospectives are powerful alignment tools that help identify friction points, capture key learnings, and create actionable improvements. This structured reflection process drives continuous team growth and effectiveness.

Centurylink Product Retrospective

AI-Powered Insights

Claude

Gemini

GPT

Example Data Sources

Q1 2023 Earnings Report
2022 Annual Report
Investor Presentations (Q1-Q4 2022)
IDC Market Analysis for Telecom Industry 2022
Gartner Magic Quadrant for Network Services 2022
Lumen Technologies Corporate Website and Press Releases

No competitors available

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

To connect people, data, and applications by delivering the fastest, most secure platform for next-generation experiences

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What Went Well

GROWTH: Enterprise Quantum Fiber revenue increased by 14% year-over-year
EFFICIENCY: Achieved $800M in cost transformation savings ahead of schedule
RETENTION: Enterprise customer retention improved to 105% from 102% YoY
PLATFORM: Platform-based services revenue grew to 47% of total portfolio

Not So Well

LEGACY: Mass Markets legacy business revenue declined 22% year-over-year
MARGINS: Gross margin pressure from inflationary impacts on labor costs
EXPANSION: Fiber network expansion build pace below quarterly targets
ADOPTION: Enterprise customer migration to platform services behind plan

Learnings

FOCUS: Concentrated investments in growth areas yield better returns
SIMPLICITY: Simplified product portfolio drives higher customer adoption
BUNDLING: Integrated solutions outperform individual product offerings
DIGITAL: Digital-first customer experiences reduce churn significantly

Action Items

ACCELERATE: Expedite Quantum Fiber deployment to reach 12M locations
TRANSFORM: Increase automation of service delivery to reduce costs by 25%
PLATFORM: Unify product offerings into cohesive enterprise platform
MODERNIZE: Migrate 40% of legacy customers to next-gen services in 2025

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No competitors available

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

To connect people, data, and applications by delivering the fastest, most secure platform for next-generation experiences

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Strengths

INFRASTRUCTURE: Network designed for high-performance AI workloads
PARTNERSHIPS: Strategic alliances with leading AI technology providers
DATA: Access to vast network telemetry data for AI/ML applications
POSITION: Unique position to deliver secure AI-optimized connectivity
EXPERIENCE: Track record of AI for network management operations

Weaknesses

TALENT: Limited AI/ML specialized personnel compared to tech giants
ADOPTION: Slow internal adoption of AI across product development
INVESTMENT: Lower R&D budget allocation to AI initiatives (2% vs 10%)
STRATEGY: Fragmented approach to AI across business units
LEGACY: Technical debt constraining AI integration possibilities

Opportunities

EDGE-AI: Growing demand for edge AI processing with low latency
AUTOMATION: AI-driven network operations reducing costs by 35%+
SECURITY: AI-powered threat detection market growing at 24% CAGR
EXPERIENCE: Customer experience enhancement via AI personalization
OPTIMIZATION: AI-based network optimization reducing costs by 25%

Threats

COMPETITION: Cloud providers offering competing AI-network services
CAPABILITY: Rapid AI innovation pace exceeding internal capabilities
COMMODITIZATION: Basic AI becoming commoditized in network space
TALENT: Aggressive recruiting of AI specialists by competitors
DOMINANCE: Market concentration around few leading AI platforms

Key Priorities

PLATFORM: Build AI-optimized connectivity platform for enterprises
OPERATIONS: Deploy AI for predictive network management at scale
PARTNERSHIPS: Expand strategic AI alliances with technology leaders
TALENT: Establish AI Center of Excellence to attract specialized talent

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AI Disclosure

This report was created using the Alignment Method—our proprietary process for guiding AI to reveal how it interprets your business and industry. These insights are for informational purposes only and do not constitute financial, legal, tax, or investment advice.

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