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Atlassian Engineering

To build transformative collaboration platforms that enable teams to work better together and reach their full potential

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Align the strategy

Atlassian Engineering SWOT Analysis

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To build transformative collaboration platforms that enable teams to work better together and reach their full potential

Strengths

  • PLATFORM: Robust, scalable collaborative software ecosystem
  • CUSTOMERS: Loyal 250K+ customer base across 190+ countries
  • TALENT: Strong engineering culture with top-tier talent
  • REVENUE: 98% subscription-based with strong margins
  • MARKET: Leading position in DevOps, Agile, and ITSM categories

Weaknesses

  • MIGRATION: Slower than expected server-to-cloud transitions
  • ENTERPRISE: Limited large enterprise feature set vs competitors
  • INTEGRATION: Fragmented UX across product portfolio
  • INNOVATION: Product innovation velocity below industry leaders
  • PERFORMANCE: Platform reliability issues during peak usage

Opportunities

  • AI: Integrate AI across product suite to enhance collaboration
  • EXPANSION: Expand enterprise adoption with tailored solutions
  • MARKET: Capitalize on distributed workforce collaboration trends
  • PLATFORM: Create unified data platform for cross-product insights
  • ECOSYSTEM: Deepen integration with popular dev & productivity tools

Threats

  • COMPETITION: Microsoft, GitLab, Monday expanding into core markets
  • PRICING: Price sensitivity among SMB customers during uncertainty
  • RETENTION: Customer churn during cloud migration journey
  • TALENT: Increasing competition for engineering talent
  • COMMODITIZATION: Core features becoming commoditized by rivals

Key Priorities

  • CLOUD: Accelerate cloud migrations with seamless transition paths
  • AI: Deploy AI capabilities throughout product suite
  • INTEGRATION: Unify the platform experience across products
  • ENTERPRISE: Enhance enterprise-grade features and security
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Align the plan

Atlassian Engineering OKR Plan

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To build transformative collaboration platforms that enable teams to work better together and reach their full potential

CLOUD ACCELERATE

Become the cloud platform of choice for all teams

  • MIGRATION: Increase server-to-cloud migration rate to 40% with enterprise migration toolkit and incentives
  • RELIABILITY: Achieve 99.99% uptime SLA across all cloud products with improved monitoring and resilience
  • SECURITY: Launch enterprise-grade security compliance package covering SOC2, GDPR, HIPAA, and FedRAMP
  • INTEGRATION: Create seamless migration path with zero downtime guarantee for 80% of customer use cases
AI EVERYWHERE

Revolutionize team collaboration with AI

  • PLATFORM: Build unified AI data platform connecting all products, exposing 200+ endpoints to product teams
  • ASSISTANT: Launch Atlas AI Assistant in Jira and Confluence with 30%+ user adoption in first 60 days
  • AUTOMATION: Deliver 10 new AI-powered automation templates reducing manual tasks by 25% for core roles
  • ECOSYSTEM: Create AI developer platform with SDK enabling 100+ partners to build AI-powered extensions
UNIFIED PLATFORM

Deliver seamless cross-product experiences

  • EXPERIENCE: Implement unified navigation and design system across all products for 100% feature coverage
  • DATA: Deploy cross-product analytics platform enabling insights across Jira, Confluence and Bitbucket
  • INTEGRATION: Build native real-time collaboration features working across all Atlassian products
  • PERFORMANCE: Reduce average page load times by 40% across all cloud products through architecture upgrade
ENTERPRISE READY

Win and retain Fortune 500 customers

  • SCALE: Support organizations of 100K+ users with high-performance architecture and deployment options
  • ADMIN: Deliver enterprise admin console consolidating security, compliance and governance capabilities
  • CUSTOMIZATION: Enable enterprise-specific workflows and customizations without code for 90% of use cases
  • SUCCESS: Create premier enterprise support program with dedicated technical account managers and SLAs
METRICS
  • Cloud ARR growth: 30% YoY
  • Enterprise customer retention: 95%+
  • AI feature adoption: 40% of active users
VALUES
  • Open company, no bullshit
  • Build with heart and balance
  • Don't #@!% the customer
  • Play, as a team
  • Be the change you seek
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Align the learnings

Atlassian Engineering Retrospective

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To build transformative collaboration platforms that enable teams to work better together and reach their full potential

What Went Well

  • REVENUE: Cloud revenue grew 31% YoY, reaching $1.3B annualized run rate
  • ADOPTION: Marketplace ecosystem expanded to 6,500+ apps, 15M+ installs
  • RETENTION: Net revenue retention rate remained strong at 115% for cloud
  • PRODUCT: Successfully launched Jira Product Discovery with strong uptake
  • CUSTOMERS: Added 8,500 net new customers, exceeding quarterly target

Not So Well

  • MIGRATION: Server-to-cloud migration pace below expectations (30% vs 40%)
  • MARGINS: Cloud gross margins declined 2 points due to infrastructure costs
  • ENTERPRISE: Lost 3 major enterprise deals to Microsoft's integrated suite
  • PERFORMANCE: Cloud infrastructure reliability issues impacted NPS scores
  • HIRING: Engineering team expansion 15% below target affecting roadmaps

Learnings

  • HYBRID: Enterprises require longer hybrid deployment periods than expected
  • SECURITY: Enterprise compliance requirements are significant barrier to cloud
  • PLATFORM: Fragmented product experience causing customer friction points
  • INNOVATION: AI capabilities now table stakes for collaboration tools market
  • INTEGRATION: Customers value seamless integrations over feature breadth

Action Items

  • MIGRATION: Create dedicated enterprise migration services team by Q3 end
  • PLATFORM: Accelerate unified data platform to connect product experiences
  • AI: Fast-track AI assistant features across Jira and Confluence platforms
  • RELIABILITY: Implement enhanced cloud reliability monitoring and resilience
  • INTEGRATION: Build deeper integration with GitHub, VS Code, and Slack
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Drive AI transformation

Atlassian Engineering AI Strategy SWOT Analysis

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To build transformative collaboration platforms that enable teams to work better together and reach their full potential

Strengths

  • DATA: Vast repository of workflow & collaboration data
  • TALENT: Strong machine learning and data science teams
  • INVESTMENT: Significant AI R&D budget allocation
  • PLATFORM: Flexible architecture conducive to AI integration
  • COMMUNITY: Developer ecosystem ready to build AI extensions

Weaknesses

  • FRAGMENTATION: Siloed data across product lines limits AI scope
  • EXPERTISE: Limited specialized AI talent vs tech giants
  • VISION: Unclear AI roadmap communicated to customers
  • ADOPTION: Slow rollout of AI features vs competitors
  • INFRASTRUCTURE: Legacy systems limiting AI implementation speed

Opportunities

  • AUTOMATION: Automate routine workflows using predictive AI
  • INSIGHTS: Deliver actionable team performance intelligence
  • EXPERIENCE: Personalize user experiences across products
  • EFFICIENCY: Reduce cognitive load through AI assistance
  • INNOVATION: Create category-defining AI collaboration features

Threats

  • GIANTS: Microsoft/GitHub Copilot gaining developer mindshare
  • STARTUPS: Nimble AI-first competitors disrupting segments
  • TALENT: Fierce competition for specialized AI engineering talent
  • REGULATION: Evolving AI governance impacting implementation
  • EXPECTATIONS: Rising customer AI expectations outpacing delivery

Key Priorities

  • PLATFORM: Build unified AI data platform across products
  • FEATURES: Launch team-focused AI assistants in core products
  • ECOSYSTEM: Open AI capabilities to developer community
  • TALENT: Acquire specialized AI engineering talent