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AmerisourceBergen Engineering

To create healthier futures through pharmaceutical supply chain excellence by becoming the global leader in innovative healthcare technology solutions

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To create healthier futures through pharmaceutical supply chain excellence by becoming the global leader in innovative healthcare technology solutions

Strengths

  • INFRASTRUCTURE: Robust cloud-based distribution management systems
  • ANALYTICS: Advanced data analytics capabilities for supply insights
  • INTEGRATION: Seamless integration with healthcare provider systems
  • SCALABILITY: Highly scalable tech architecture supporting growth
  • SECURITY: Industry-leading pharmaceutical security protocols

Weaknesses

  • LEGACY: Remaining legacy systems impeding full digital transformation
  • TALENT: Shortage of specialized healthcare tech talent in key areas
  • FRAGMENTATION: Inconsistent technology platforms across divisions
  • TECHNICAL_DEBT: Accumulation of technical debt slowing innovation
  • ADOPTION: Slow internal adoption of new technology solutions

Opportunities

  • AUTOMATION: Expanded warehouse automation technologies integration
  • BLOCKCHAIN: Blockchain implementation for supply chain transparency
  • PREDICTIVE: Predictive analytics for inventory and demand forecasting
  • SUSTAINABILITY: Green technology solutions for distribution centers
  • TELEHEALTH: Integration with telehealth platforms for end-to-end care

Threats

  • CYBERSECURITY: Increasing pharmaceutical supply chain cyber threats
  • REGULATIONS: Rapidly changing regulatory compliance requirements
  • COMPETITORS: Tech-forward competitors gaining distribution market share
  • DISRUPTION: New digital-native healthcare distribution entrants
  • SKILLS_GAP: Growing technology skills gap in pharmaceutical sector

Key Priorities

  • MODERNIZATION: Accelerate legacy system replacement with cloud tech
  • SECURITY: Enhance cybersecurity posture for supply chain protection
  • DATA: Develop advanced predictive analytics capabilities
  • TALENT: Implement aggressive tech talent acquisition strategy
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To create healthier futures through pharmaceutical supply chain excellence by becoming the global leader in innovative healthcare technology solutions

MODERNIZE

Transform our technology foundation for future growth

  • CLOUD: Migrate 75% of remaining legacy applications to cloud infrastructure by Q4 end
  • ARCHITECTURE: Complete enterprise architecture modernization blueprint with implementation roadmap
  • INTEGRATION: Establish unified API gateway connecting 90% of critical systems by September 30
  • PERFORMANCE: Achieve 99.98% system uptime across all mission-critical distribution platforms
SECURE

Fortify our digital supply chain against threats

  • ASSESSMENT: Complete comprehensive security assessment of all distribution systems by July 31
  • PROTECTION: Implement advanced threat protection for 100% of supply chain applications by Q3
  • COMPLIANCE: Achieve SOC2 Type 2 certification for pharmaceutical distribution platform
  • TRAINING: Train 95% of technology staff on security best practices with certification by August
INSIGHTS

Unleash the power of predictive analytics

  • PLATFORM: Launch unified data platform integrating data from all business units by September
  • FORECASTING: Deploy AI-powered demand forecasting reducing inventory holding costs by 12%
  • VISUALIZATION: Create executive analytics dashboard with real-time supply chain insights
  • ADOPTION: Achieve 80% active usage of analytics platform across distribution leadership
TALENT

Build world-class technology organization

  • HIRING: Fill 90% of critical technology vacancies including 5 AI specialists by quarter end
  • RETENTION: Reduce technology team turnover rate from 18% to under 12% through Q3
  • DEVELOPMENT: Implement personalized learning paths for 100% of technology staff members
  • CULTURE: Improve technology team engagement scores from 72% to 85% in quarterly survey
METRICS
  • System uptime: 99.99% baseline, 99.999% target
  • Critical security incidents: 0 incidents per month
  • Technology delivery velocity: 85% on-time project completion
VALUES
  • Integrity and Ethics
  • Customer Focus
  • Innovation
  • Teamwork and Collaboration
  • Quality and Excellence
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Align the learnings

AmerisourceBergen Engineering Retrospective

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To create healthier futures through pharmaceutical supply chain excellence by becoming the global leader in innovative healthcare technology solutions

What Went Well

  • REVENUE: Q4 pharmaceutical distribution revenue increased 10.3% YoY
  • SYSTEMS: Distribution management system uptime exceeded 99.95% SLA target
  • EFFICIENCY: Technology-driven operational efficiencies reduced costs by 7%
  • INTEGRATION: Successful tech integration of recent Alliance Healthcare acquisition
  • INNOVATION: Launch of new pharmaceutical inventory forecasting platform

Not So Well

  • PROJECTS: Three key technology initiatives experienced timeline delays
  • COSTS: Cloud infrastructure costs exceeded budgeted forecasts by 12%
  • RETENTION: Technology team turnover rate increased to 18% annualized
  • INCIDENTS: Two significant system outages impacted distribution centers
  • ADOPTION: Lower than expected adoption rates for new provider portal

Learnings

  • COMPLEXITY: Underestimated integration complexity for global systems
  • RESOURCES: Technology team understaffed for current project portfolio
  • COMMUNICATION: Improved tech-business alignment needed for success
  • AGILITY: More flexible development methodologies required for adaptation
  • TRAINING: Enhanced training needed for technology adoption success

Action Items

  • HIRE: Accelerate hiring of 25 key technology roles in next two quarters
  • PRIORITIZE: Conduct comprehensive technology portfolio rationalization
  • COSTS: Implement cloud cost optimization program targeting 15% savings
  • RESILIENCE: Enhance system resilience with improved disaster recovery
  • METRICS: Develop comprehensive technology performance scorecard
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To create healthier futures through pharmaceutical supply chain excellence by becoming the global leader in innovative healthcare technology solutions

Strengths

  • FOUNDATION: Established data infrastructure supporting AI initiatives
  • PILOTS: Successful AI pilot programs in inventory management
  • LEADERSHIP: Executive commitment to AI-driven transformation
  • PARTNERSHIPS: Strategic AI technology partnerships with leaders
  • INVESTMENT: Significant capital allocation for AI development

Weaknesses

  • SILOS: Data silos limiting AI model effectiveness across divisions
  • EXPERTISE: Limited in-house AI expertise for healthcare applications
  • GOVERNANCE: Underdeveloped AI governance and ethics frameworks
  • INTEGRATION: Challenges integrating AI with existing workflows
  • QUALITY: Inconsistent data quality affecting AI model performance

Opportunities

  • FORECASTING: AI-powered demand forecasting and inventory optimization
  • LOGISTICS: Intelligent routing and transportation management
  • COMPLIANCE: Automated regulatory compliance monitoring and reporting
  • PERSONALIZATION: Personalized healthcare provider service models
  • FRAUD: Advanced fraud detection for pharmaceutical distribution

Threats

  • COMPETITION: Competitors' aggressive AI investment outpacing efforts
  • EXPERTISE: Industry-wide competition for scarce AI talent
  • REGULATIONS: Evolving AI regulations in healthcare applications
  • ADOPTION: Provider resistance to AI-driven distribution changes
  • ETHICS: Ethical concerns around AI use in healthcare distribution

Key Priorities

  • DATA: Establish unified data platform breaking down organizational silos
  • TALENT: Create AI Center of Excellence with healthcare focus
  • GOVERNANCE: Develop comprehensive AI governance framework
  • APPLICATIONS: Prioritize inventory and logistics AI applications