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OpenGov Engineering

To power effective and accountable government by building the world's most comprehensive cloud platform for connected operations

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To power effective and accountable government by building the world's most comprehensive cloud platform for connected operations

Strengths

  • PLATFORM: Comprehensive cloud-based SaaS platform for government
  • MARKET: Strong position in niche government technology sector
  • REVENUE: Consistent double-digit YoY growth in ARR
  • RETENTION: High customer retention rate exceeding 95%
  • EXPERTISE: Deep domain knowledge of government operations

Weaknesses

  • SCALING: Engineering capacity constraints limiting feature velocity
  • TECHNICAL: Legacy code debt hampering innovation speed
  • TALENT: Challenges attracting specialized government tech talent
  • INTEGRATION: Complex API ecosystem needs standardization
  • SECURITY: Compliance overhead slowing deployment processes

Opportunities

  • MODERNIZATION: $1T+ in government IT modernization funding available
  • CLOUD: Accelerating government cloud adoption post-pandemic
  • DATA: Growing demand for government data analytics solutions
  • REGULATION: Increasing transparency requirements driving adoption
  • EXPANSION: International market expansion potential

Threats

  • COMPETITION: Increasing pressure from enterprise SaaS vendors
  • PROCUREMENT: Complex government purchasing cycles extending sales
  • BUDGETS: Potential government budget constraints post-elections
  • COMPLIANCE: Evolving regulatory landscape requiring adaptations
  • TALENT: Intensifying competition for specialized tech talent

Key Priorities

  • PLATFORM: Accelerate platform modernization and API standardization
  • AUTOMATION: Implement DevSecOps to reduce compliance overhead
  • TALENT: Develop specialized government tech talent acquisition plan
  • DATA: Expand analytics capabilities across platform
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To power effective and accountable government by building the world's most comprehensive cloud platform for connected operations

MODERNIZE CORE

Transform our platform foundation for scale and speed

  • ARCHITECTURE: Complete API standardization for 100% of public endpoints by Q3 end
  • DEBT: Reduce technical debt by 30% as measured by SonarQube metrics
  • AUTOMATION: Increase deployment automation coverage from 70% to 95% of services
  • PERFORMANCE: Reduce average API response time by 40% while handling 2x load
SECURE SCALE

Strengthen security while enabling rapid growth

  • DEVSECOPS: Implement security scanning in 100% of CI/CD pipelines
  • COMPLIANCE: Automate 75% of compliance documentation for FedRAMP High
  • MONITORING: Deploy real-time security monitoring across all production environments
  • TESTING: Increase security test coverage from 65% to 90% across all services
BUILD AI CORE

Develop unified AI foundation across products

  • PLATFORM: Establish unified AI/ML platform serving all product teams
  • DOCUMENTS: Launch LLM-powered document processing with 85% accuracy for 3 doc types
  • INSIGHTS: Implement predictive analytics in budgeting module for 10 key metrics
  • GOVERNANCE: Deploy comprehensive AI governance framework with ethics guidelines
GROW TALENT

Develop specialized government tech expertise

  • HIRING: Increase engineering team by 25% with focus on govt domain expertise
  • UPSKILLING: 90% of engineers complete AI fundamentals certification program
  • RETENTION: Improve engineering retention from 85% to 92% through career paths
  • CULTURE: Achieve 85%+ favorable scores on engineering culture survey
METRICS
  • Annual Recurring Revenue (ARR): $195M by EOY 2025
  • Platform Availability: 99.99% uptime across all services
  • Engineering Velocity: 30% increase in feature delivery cadence
VALUES
  • Customer-First Innovation
  • Mission-Driven Excellence
  • Collaborative Problem Solving
  • Data-Driven Decisions
  • Continuous Improvement
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Align the learnings

OpenGov Engineering Retrospective

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To power effective and accountable government by building the world's most comprehensive cloud platform for connected operations

What Went Well

  • REVENUE: Exceeded quarterly ARR target by 8%, reaching $170M in Q1 2025
  • CUSTOMERS: Added 42 new government agency customers, above target of 35
  • RETENTION: Maintained 97% customer retention rate, exceeding 95% target
  • PRODUCT: Successfully launched procurement module with positive feedback
  • EXPANSION: Average customer contract value increased by 12% year-over-year

Not So Well

  • ENGINEERING: Sprint velocity decreased 15% due to technical debt challenges
  • SECURITY: Compliance certification renewal delayed product release by 4 wks
  • QUALITY: Increased bug backlog by 22% quarter-over-quarter requiring focus
  • PERFORMANCE: Platform experienced 3 significant outages impacting customers
  • INTEGRATION: API standardization initiative behind schedule by 2 months

Learnings

  • ARCHITECTURE: Microservices transition needs incremental implementation plan
  • DEVOPS: Automated testing coverage must increase from 65% to 85% minimum
  • PROCESS: Need better alignment between product roadmap and sprint planning
  • TALENT: Engineering onboarding program needs improvement to reduce ramp time
  • DATA: Customer usage analytics revealing opportunities for feature streamline

Action Items

  • TECHNICAL: Implement technical debt reduction program across all teams ASAP
  • AUTOMATION: Increase deployment automation to reduce manual error potential
  • ARCHITECTURE: Complete API standardization initiative by end of Q3 2025
  • PROCESS: Implement enhanced security review procedures for all new features
  • TALENT: Launch specialized government tech recruitment and training program
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To power effective and accountable government by building the world's most comprehensive cloud platform for connected operations

Strengths

  • DATA: Extensive government data sets for AI model training
  • RESEARCH: Established AI research partnerships with universities
  • ADOPTION: Early AI integration in budgeting and planning products
  • TALENT: Core AI engineering team with government domain expertise
  • INFRASTRUCTURE: Cloud-native platform ready for AI integration

Weaknesses

  • RESOURCES: Limited AI-specialized engineering resources
  • STRATEGY: No comprehensive cross-product AI roadmap
  • TECHNOLOGY: Siloed AI implementations across product lines
  • GOVERNANCE: Immature AI governance and compliance frameworks
  • EDUCATION: Limited AI literacy across broader engineering teams

Opportunities

  • AUTOMATION: AI-driven workflow automation for government processes
  • INSIGHTS: Predictive analytics for budget forecasting
  • EFFICIENCY: LLM applications for document processing/analysis
  • COMPLIANCE: AI-powered regulatory compliance monitoring
  • PERSONALIZATION: Tailored user experiences through AI

Threats

  • REGULATION: Evolving AI governance standards in government
  • PRIVACY: Heightened government data security concerns with AI
  • COMPETITION: Big tech investing heavily in government AI solutions
  • ADOPTION: Slow government adoption of emerging AI technologies
  • BIAS: Potential AI bias in government decision making

Key Priorities

  • AI-PLATFORM: Develop unified AI strategy across all products
  • LLMS: Implement LLM capabilities for document processing
  • TALENT: Upskill engineering teams on AI development practices
  • GOVERNANCE: Establish AI ethics and governance framework