Centurylink Sales

To enable businesses to thrive in the 4th Industrial Revolution by becoming the world's most trusted partner for next-generation enterprise technology infrastructure

Organization	SWOT Analysis	OKR Plan	Top 6	Retrospective

Sub organizations:

No competitors available

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

To enable businesses to thrive in the 4th Industrial Revolution by becoming the world's most trusted partner for next-generation enterprise technology infrastructure

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Strengths

INFRASTRUCTURE: Extensive global fiber network spanning 450,000+ route miles
PLATFORM: Integrated Platform for digital services and edge computing
PORTFOLIO: Comprehensive suite of enterprise-grade network solutions
CUSTOMERS: Strong enterprise customer base including Fortune 500 firms
SECURITY: Advanced cybersecurity capabilities integrated with network

Weaknesses

LEGACY: Declining traditional telecom services hurting revenue
TRANSFORMATION: Slow pace of transitioning to growth products
DEBT: High debt levels limiting investment flexibility
COMPETITION: Limited competitive edge against cloud-native players
INTEGRATION: Challenges integrating acquisitions into cohesive offerings

Opportunities

EDGE: Rapidly growing market for edge computing solutions
ENTERPRISE: Increasing demand for managed network security services
DIGITAL: Accelerated digital transformation across all industries
5G: Expansion of private 5G network infrastructure deployments
CLOUD: Growing hybrid cloud connectivity requirements

Threats

HYPERSCALERS: Competition from major cloud providers entering networking
CONSOLIDATION: Industry consolidation creating larger competitors
COMMODITIZATION: Price pressure on traditional connectivity services
DISRUPTION: Emerging technologies disrupting legacy business models
REGULATION: Changing regulatory environment affecting operations

Key Priorities

FOCUS: Accelerate enterprise revenue growth through edge computing
MODERNIZE: Transform legacy infrastructure to digital platform
EXPAND: Develop integrated security and network service offerings
INVEST: Deploy capital toward high-growth next-gen services

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No competitors available

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

To enable businesses to thrive in the 4th Industrial Revolution by becoming the world's most trusted partner for next-generation enterprise technology infrastructure

GROW ENTERPRISE

Accelerate enterprise revenue growth through innovation

EXPANSION: Increase enterprise segment revenue by 8% through new logo acquisition and cross-sell opportunities
EDGE: Deploy edge computing platform to 50 new enterprise clients, generating $15M in new annual revenue
RETENTION: Improve enterprise customer retention rate to 95% through enhanced account management program
SALES: Increase average deal size by 20% through solutions-based selling approach and enhanced training

TRANSFORM LEGACY

Modernize infrastructure and migrate to digital platforms

MIGRATE: Transition 200 enterprise customers from legacy to next-gen network services increasing ARPU by 15%
AUTOMATE: Implement AI-powered network management across 40% of core infrastructure reducing OpEx by 12%
RETIRE: Decommission 25% of legacy systems, reducing maintenance costs by $22M annually
PLATFORM: Launch unified digital experience platform with 90% of services available through self-service

SECURE FUTURE

Expand integrated security and network service portfolio

BUNDLE: Launch 3 new security-network integrated solution bundles with target of $30M in new bookings
PARTNERS: Establish 5 strategic security technology partnerships to enhance service capabilities
ENABLEMENT: Train 100% of enterprise sales team on security solution selling with 80% certification
MANAGED: Grow managed security services revenue by 25% through upsell to existing customer base

FUND INNOVATION

Reallocate capital toward high-growth next-gen services

INVESTMENT: Increase R&D spending on edge computing and AI by 35% while maintaining overall cost structure
ACQUISITION: Complete 2 strategic acquisitions in AI/security space to accelerate capability development
EFFICIENCY: Reduce legacy infrastructure support costs by 18% through automation and rationalization
TALENT: Hire 75 specialized professionals in AI, edge computing, and security with 90% retention rate

METRICS

Enterprise Revenue Growth: 8% YoY
Next-Gen Services Revenue Mix: 65%
EBITDA Margin: 39%

VALUES

Fairness
Integrity
Honesty
Commitment to Excellence
Positive Attitude

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Align the learnings

Team retrospectives are powerful alignment tools that help identify friction points, capture key learnings, and create actionable improvements. This structured reflection process drives continuous team growth and effectiveness.

Centurylink Sales Retrospective

AI-Powered Insights

Claude

Gemini

GPT

Example Data Sources

REVENUE: $16.2B annual with continued legacy service decline offset by enterprise growth
MARKET: Network services TAM growing at 5.3% CAGR through 2025
CUSTOMERS: 400,000+ enterprise customers across 60+ countries
COMPETITION: Facing pressure from both traditional telcos and cloud hyperscalers
EMPLOYEES: 30,000+ employees with 22% in technical roles

No competitors available

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

To enable businesses to thrive in the 4th Industrial Revolution by becoming the world's most trusted partner for next-generation enterprise technology infrastructure

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What Went Well

GROWTH: Enterprise segment showed improved quarter-over-quarter progress
EFFICIENCY: Cost reduction initiatives exceeded targets by 4% this quarter
RETENTION: Enterprise customer retention rate improved to 92% from 89%
SECURITY: Cybersecurity services revenue grew 18% year-over-year

Not So Well

REVENUE: Total revenue continued to decline at 4.1% year-over-year
WHOLESALE: Wholesale segment underperformed with 7.8% revenue decline
TRANSITION: Legacy-to-growth product transition slower than projected
CHURN: Small business customer segment experienced elevated churn rates

Learnings

FOCUS: Enterprise solutions with integrated security drive higher margins
PACKAGING: Bundled offerings outperform standalone product sales by 28%
ADOPTION: Edge computing adoption accelerating in manufacturing sector
DURATION: Sales cycles for enterprise deals 15% longer than forecasted

Action Items

ACCELERATE: Fast-track product development for edge computing solutions
SIMPLIFY: Streamline enterprise product portfolio around core offerings
MODERNIZE: Invest in sales enablement tools to improve productivity
EXPAND: Increase go-to-market investment in security services bundle

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No competitors available

No past cycles

Mission & Vision SWOT Analysis OKR Plan Retrospective AI Strategy Data Acquisition

To enable businesses to thrive in the 4th Industrial Revolution by becoming the world's most trusted partner for next-generation enterprise technology infrastructure

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Strengths

DATA: Extensive network data for AI/ML model training
AUTOMATION: AI-driven network management capabilities
ANALYTICS: Advanced analytics platform for customer insights
INFRASTRUCTURE: Edge computing platform suitable for AI workloads
EXPERIENCE: Established AI/ML practices in network operations

Weaknesses

TALENT: Limited AI specialized talent in key strategic areas
INTEGRATION: Siloed AI initiatives across business units
LEGACY: Technical debt limiting AI deployment capabilities
ADOPTION: Slow internal adoption of AI-powered tools
INVESTMENT: Insufficient R&D spending on transformative AI

Opportunities

OPERATIONS: AI-powered automation of network management
SECURITY: AI-enhanced threat detection and response
EXPERIENCE: AI-driven customer service personalization
PRODUCTS: AI-enabled predictive maintenance offerings
EFFICIENCY: Cost reduction through intelligent automation

Threats

COMPETITION: Pure-play AI companies targeting enterprise customers
INNOVATION: Faster AI adoption by more agile competitors
EXPECTATIONS: Rising customer expectations for AI-powered services
DISRUPTION: AI-driven business model disruption in telecom
TALENT: Intensifying competition for scarce AI talent

Key Priorities

TRANSFORM: Implement AI-driven network management platform
DEVELOP: Build AI-powered security services portfolio
ACQUIRE: Strategic acquisition of AI talent and technology
PARTNER: Form strategic alliances with leading AI companies

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AI Disclosure

This report was created using the Alignment Method—our proprietary process for guiding AI to reveal how it interprets your business and industry. These insights are for informational purposes only and do not constitute financial, legal, tax, or investment advice.

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