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Aig Hr

To build a world-class team that empowers clients to achieve their goals with confidence by creating unparalleled opportunities for innovation.

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To build a world-class team that empowers clients to achieve their goals with confidence by creating unparalleled opportunities for innovation.

Strengths

  • TALENT: Strong global talent acquisition capabilities with 95% fill rate
  • CULTURE: High retention rates of 91% for top performers
  • TECHNOLOGY: Robust HRIS platform supporting 38,000+ employees globally
  • DEVELOPMENT: Comprehensive leadership pipeline programs with 84% success
  • DIVERSITY: Award-winning DEI initiatives increasing diversity by 18%

Weaknesses

  • DIGITAL: Outdated employee experience platforms limiting engagement
  • SKILLS: Critical skills gaps in emerging insurance technology areas
  • ANALYTICS: Limited workforce analytics capabilities hampering decisions
  • AGILITY: Slow HR processes averaging 32 days for key talent decisions
  • INTEGRATION: Siloed HR functions reducing operational effectiveness

Opportunities

  • HYBRID: Expand flexible work models to attract 25% more diverse talent
  • AUTOMATION: Implement AI-driven HR processes to reduce admin by 40%
  • UPSKILLING: Develop insurance tech capabilities through targeted training
  • WELLBEING: Launch comprehensive wellness program to reduce turnover 15%
  • PARTNERSHIPS: Collaborate with universities to create talent pipelines

Threats

  • COMPETITION: Aggressive talent poaching from insurtech startups
  • DEMOGRAPHICS: 28% of workforce eligible for retirement within 5 years
  • REGULATIONS: Increasing compliance requirements straining HR resources
  • EXPECTATIONS: Rising employee demands for digital workplace experience
  • MARKET: Challenging insurance market conditions affecting compensation

Key Priorities

  • TALENT: Accelerate digital HR transformation to enhance talent experience
  • SKILLS: Implement proactive reskilling to address emerging tech needs
  • ANALYTICS: Develop advanced workforce analytics for strategic decisions
  • CULTURE: Strengthen agile, innovative workplace culture across regions
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To build a world-class team that empowers clients to achieve their goals with confidence by creating unparalleled opportunities for innovation.

TRANSFORM TALENT

Build the digital-ready workforce for AIG's future success

  • EXPERIENCE: Launch new integrated talent platform with 90% employee adoption rate by Q3 2025
  • CAPABILITY: Implement AI-driven skills mapping for 100% of workforce to identify critical gaps by Q2
  • PIPELINE: Establish 5 new strategic talent partnerships yielding 200+ qualified candidates quarterly
  • DIVERSITY: Increase underrepresented talent in leadership pipeline by 20% through targeted programs
POWER INSIGHTS

Deliver predictive workforce intelligence for decisions

  • PLATFORM: Deploy comprehensive people analytics solution with 85% business leader utilization rate
  • FORECASTING: Implement predictive attrition models with 80% accuracy to reduce voluntary turnover by 15%
  • DASHBOARD: Create executive talent scorecard tracking 12 critical metrics linked to business outcomes
  • CAPABILITY: Train 100% of HR business partners on data-driven consulting techniques with certification
DRIVE INNOVATION

Foster a culture of continuous improvement and agility

  • AGILITY: Redesign HR operating model reducing service delivery time by 40% across all key processes
  • AUTOMATION: Implement AI-powered solutions for 75% of administrative HR tasks, saving 25,000 hours
  • LEARNING: Launch innovation lab involving 1,000+ employees in developing new workplace solutions
  • COLLABORATION: Create 15 cross-functional talent mobility programs with 90% satisfaction ratings
ELEVATE CULTURE

Build exceptional employee experience driving engagement

  • ENGAGEMENT: Increase employee engagement score to 85% through targeted culture initiatives
  • WELLBEING: Implement comprehensive wellness program achieving 80% participation and 90% satisfaction
  • LEADERSHIP: Develop 250 future leaders through immersive development experiences with 95% readiness
  • PURPOSE: Connect 100% of employees to AIG purpose through experiential programs with 90% resonance
METRICS
  • ENGAGEMENT: Employee Engagement Score: 85% (78% current)
  • RETENTION: Top Performer Retention Rate: 93% (91% current)
  • CAPABILITY: Critical Skills Readiness Index: 80% (65% current)
VALUES
  • Excellence and Client Focus
  • Integrity and Respect
  • Inclusion and Diversity
  • Innovation and Agility
  • One AIG Team
Aig logo
Align the learnings

Aig Hr Retrospective

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To build a world-class team that empowers clients to achieve their goals with confidence by creating unparalleled opportunities for innovation.

What Went Well

  • RETENTION: Key talent retention improved to 91%, exceeding target by 6%
  • DIVERSITY: Women in leadership positions increased to 42%, up from 37%
  • OPERATIONS: HR operational costs reduced by 8% through process redesign
  • DEVELOPMENT: Leadership development programs delivered 128% ROI in Q1
  • ENGAGEMENT: Pulse survey scores improved 7 points across all business units

Not So Well

  • RECRUITMENT: Time-to-fill for critical roles averaged 62 days vs 45 target
  • DIGITAL: Employee technology satisfaction scores declined by 9 points
  • ANALYTICS: People insights adoption at only 43% vs 70% target by managers
  • INNOVATION: HR innovation initiatives delivered only 65% of expected ROI
  • COMPLIANCE: Three regions missed regulatory training completion targets

Learnings

  • STRATEGY: Clear alignment between HR initiatives and business goals drives
  • TECHNOLOGY: Digital HR transformation requires more change management focus
  • CULTURE: Employee experience directly impacts client satisfaction scores
  • SKILLS: Technical capability gaps are limiting organizational agility
  • LEADERSHIP: People manager effectiveness is the key leverage point for KPIs

Action Items

  • DIGITAL: Accelerate HR platform modernization to enhance talent experience
  • CAPABILITY: Launch comprehensive reskilling program for emerging tech needs
  • ANALYTICS: Implement advanced people analytics platform for strategic data
  • AGILITY: Redesign HR operating model for greater business responsiveness
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To build a world-class team that empowers clients to achieve their goals with confidence by creating unparalleled opportunities for innovation.

Strengths

  • FOUNDATION: Established AI Center of Excellence with HR representation
  • INVESTMENT: $12M allocated to HR technology modernization initiatives
  • LEADERSHIP: Executive commitment to AI-enabled workforce transformation
  • PILOTS: Successful AI-powered recruitment trials showing 35% efficiency
  • DATA: Rich employee historical data across 45+ countries for training

Weaknesses

  • EXPERTISE: Limited specialized AI talent within HR organization
  • INTEGRATION: Fragmented systems hampering AI implementation
  • ADOPTION: Low digital literacy among 30% of HR business partners
  • GOVERNANCE: Underdeveloped AI ethics framework for HR applications
  • LEGACY: Outdated technology stack requiring significant modernization

Opportunities

  • EFFICIENCY: Automate 65% of transactional HR processes via AI
  • INSIGHTS: Leverage predictive analytics for talent retention and planning
  • EXPERIENCE: Create AI-powered personalized employee experience platform
  • DECISION: Implement AI-assisted workforce planning for strategic growth
  • LEARNING: Deploy adaptive learning systems for personalized development

Threats

  • PRIVACY: Increasing global regulations around AI and employee data
  • RESISTANCE: Cultural barriers to adopting AI solutions in traditional HR
  • ETHICS: Potential bias in AI systems affecting HR decision making
  • COMPETITION: InsurTech companies attracting talent with advanced AI tools
  • SECURITY: Data breaches compromising sensitive employee information

Key Priorities

  • TRANSFORMATION: Establish comprehensive AI roadmap for HR transformation
  • CAPABILITY: Develop AI literacy program for all HR team members
  • EXPERIENCE: Prioritize employee-centric AI applications for engagement
  • GOVERNANCE: Create robust AI ethics framework for fair HR applications