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SWOT
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Walgreens Boots Alliance Hr

To build and develop the team that will create more joyful lives through better health by reimagining local healthcare and wellbeing for all

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Align the strategy

Walgreens Boots Alliance Hr SWOT Analysis

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To build and develop the team that will create more joyful lives through better health by reimagining local healthcare and wellbeing for all

Strengths

  • NETWORK: Extensive footprint of 8,600+ retail locations across US
  • BRAND: Strong trusted healthcare brand with 120+ year history
  • TALENT: Access to diverse healthcare professionals nationwide
  • DIGITAL: Growing digital health capabilities and VillageMD network
  • CULTURE: Strong community-focused culture and CSR initiatives

Weaknesses

  • RETENTION: 22% voluntary turnover rate exceeding industry average
  • TRAINING: Insufficient upskilling in healthcare service delivery
  • COMPENSATION: Below-market pay scales for key healthcare roles
  • TECH: Outdated HR systems limiting employee experience & analytics
  • STRUCTURE: Siloed HR functions creating inconsistent experiences

Opportunities

  • HEALTHCARE: Growing demand for accessible healthcare services
  • DIGITAL: Expand telehealth and digital health capabilities
  • PARTNERSHIPS: Strategic healthcare alliances to expand offerings
  • TALENT: Develop healthcare professionals via education partnerships
  • AUTOMATION: Implement AI for personalized employee experiences

Threats

  • COMPETITION: Aggressive talent poaching from healthcare competitors
  • COSTS: Rising healthcare labor costs squeezing margins
  • REGULATIONS: Shifting healthcare licensure and compliance demands
  • BURNOUT: Healthcare worker burnout increasing post-pandemic
  • SKILLS: Critical skills gaps in healthcare technology integration

Key Priorities

  • TRANSFORM: Modernize HR tech stack for data-driven talent decisions
  • DEVELOP: Launch healthcare upskilling program to meet care needs
  • REDESIGN: Implement competitive compensation for healthcare roles
  • EXPERIENCE: Create integrated employee experience across journey
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Align the plan

Walgreens Boots Alliance Hr OKR Plan

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To build and develop the team that will create more joyful lives through better health by reimagining local healthcare and wellbeing for all

TRANSFORM TECH

Modernize our HR technology infrastructure

  • PLATFORM: Implement unified AI-enabled HR platform with 95% employee adoption by Q4
  • ANALYTICS: Deliver 5 predictive workforce insights dashboards for executive decision-making
  • AUTOMATION: Automate 40% of manual HR processes reducing admin time by 12,000 hours annually
  • EXPERIENCE: Achieve 80%+ employee satisfaction score with new digital HR experience
UPSKILL TALENT

Develop healthcare capabilities across workforce

  • ACADEMY: Launch healthcare skills academy enrolling 2,500+ employees in Q2
  • CERTIFICATION: Enable 1,000+ retail staff to obtain healthcare certifications
  • PARTNERSHIPS: Establish 5 educational partnerships with healthcare training institutions
  • PATHWAYS: Design 15+ career pathways from retail to healthcare roles with clear progression
RETAIN EXCELLENCE

Build competitive talent retention strategy

  • COMPENSATION: Implement market-competitive compensation for healthcare roles reducing gap by 90%
  • RETENTION: Reduce healthcare professional turnover from 22% to 15% by year-end
  • ENGAGEMENT: Increase employee engagement score from 72% to 82% across healthcare roles
  • BENEFITS: Launch healthcare-specific benefits package with 90% positive employee feedback
ELEVATE EXPERIENCE

Create seamless employee journey across touchpoints

  • ONBOARDING: Redesign onboarding experience increasing day-90 retention by 15%
  • WELLBEING: Implement comprehensive wellbeing program with 75%+ participation rate
  • RECOGNITION: Launch AI-driven recognition platform with 85% monthly active users
  • FEEDBACK: Deploy continuous listening strategy increasing pulse survey participation to 80%
METRICS
  • TALENT RETENTION: 90% for healthcare professionals
  • INTERNAL MOBILITY: 25% of open positions filled through internal promotion
  • PRODUCTIVITY: 15% increase in healthcare service delivery per FTE
VALUES
  • Trust
  • Care
  • Innovation
  • Inclusion
  • Partnership
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Align the learnings

Walgreens Boots Alliance Hr Retrospective

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To build and develop the team that will create more joyful lives through better health by reimagining local healthcare and wellbeing for all

What Went Well

  • GROWTH: US retail pharmacy segment delivered strong sales performance
  • HEALTHCARE: VillageMD and Shields Health expanded footprint and revenue
  • DIGITAL: Digital sales growth increased by 24% year-over-year
  • COST: Cost transformation program achieved $1B+ in savings as planned

Not So Well

  • STAFFING: Healthcare professional shortages impacted service delivery
  • TURNOVER: Employee turnover exceeded targets by 7 percentage points
  • INTEGRATION: Health services acquisitions faced integration challenges
  • PRODUCTIVITY: Labor productivity metrics declined 5% across operations

Learnings

  • INVESTMENT: Higher compensation needed for healthcare professionals
  • CULTURE: Healthcare acquisition integration requires cultural alignment
  • SKILLS: Critical need for reskilling retail staff for healthcare roles
  • ANALYTICS: HR data capacity insufficient for strategic decision-making

Action Items

  • REDESIGN: Implement market-competitive healthcare compensation strategy
  • TECHNOLOGY: Accelerate HR technology modernization initiative Q2-Q3
  • DEVELOPMENT: Launch healthcare skills academy for 10,000 employees
  • ANALYTICS: Build predictive workforce planning capabilities by Q4 2025
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Drive AI transformation

Walgreens Boots Alliance Hr AI Strategy SWOT Analysis

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To build and develop the team that will create more joyful lives through better health by reimagining local healthcare and wellbeing for all

Strengths

  • DATA: Rich employee and customer data across healthcare network
  • SCALE: Enterprise-scale to justify AI investments in HR
  • LEADERSHIP: Executive commitment to digital transformation
  • ADOPTION: Growing acceptance of digital tools among workforce
  • CAPITAL: Financial resources for strategic AI implementations

Weaknesses

  • LEGACY: Outdated HR systems limiting AI integration capabilities
  • SKILLS: HR team lacks advanced AI and data science capabilities
  • GOVERNANCE: Insufficient AI ethics and governance frameworks
  • SILOS: Fragmented data architecture limiting AI effectiveness
  • STRATEGY: No cohesive AI talent strategy across organization

Opportunities

  • PERSONALIZATION: AI-driven personalized learning pathways
  • ANALYTICS: Predictive talent analytics for workforce planning
  • EFFICIENCY: AI automation of routine HR administrative tasks
  • EXPERIENCE: Enhanced employee experience through AI interfaces
  • MATCHING: AI-powered skill matching for internal mobility

Threats

  • PRIVACY: Data privacy concerns affecting employee trust in AI
  • ETHICS: Potential bias in AI hiring and promotion algorithms
  • ADOPTION: Employee resistance to AI-driven HR processes
  • SECURITY: Data security risks in AI implementations
  • COMPETITION: Competitors advancing faster in HR AI capabilities

Key Priorities

  • PLATFORM: Implement unified AI-powered HR technology platform
  • CAPABILITY: Develop AI skills and literacy across HR organization
  • EXPERIENCE: Design ethical AI-enhanced employee experience
  • ANALYTICS: Build predictive workforce analytics capabilities