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Rite Aid Hr

To cultivate a workplace ecosystem that empowers associates by building a world-class team that transforms Rite Aid into the leading whole health destination

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To cultivate a workplace ecosystem that empowers associates by building a world-class team that transforms Rite Aid into the leading whole health destination

Strengths

  • TALENT: Strong pharmacy professional network with 6,400+ pharmacists
  • CULTURE: 90% of associates report feeling connected to mission
  • TRAINING: Robust learning management system with 200+ courses
  • BENEFITS: Competitive healthcare package covering 85% of costs
  • RETENTION: 76% retention rate for pharmacy staff vs 70% industry

Weaknesses

  • RECRUITING: Struggling to fill 300+ pharmacy positions nationwide
  • TECHNOLOGY: Outdated HR systems limiting analytics capabilities
  • COMPENSATION: Below-market pay for key roles by 8-12%
  • DEI: Lack of representation in leadership (22% vs industry 35%)
  • DEVELOPMENT: Limited career advancement paths for store associates

Opportunities

  • PARTNERSHIPS: Expand educational alliances with pharmacy schools
  • REMOTE: Implement hybrid work model for corporate workforce
  • AUTOMATION: Deploy AI for 40% of routine HR administrative tasks
  • WELLNESS: Launch associate whole health program to reduce turnover
  • CERTIFICATION: Create pharmacy technician development pipeline

Threats

  • COMPETITION: Amazon/CVS offering 15% higher compensation packages
  • BURNOUT: Industry pharmacist burnout rate at 68% and rising
  • REGULATIONS: New labor laws impacting scheduling flexibility
  • ECONOMY: Inflationary pressures driving benefit costs up 12%
  • PANDEMIC: Ongoing healthcare worker shortages across markets

Key Priorities

  • TALENT: Develop comprehensive pharmacy recruitment strategy
  • TECHNOLOGY: Modernize HR systems and analytics capabilities
  • ENGAGEMENT: Launch associate whole health program to boost retention
  • DEVELOPMENT: Create clear advancement pathways across organization
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To cultivate a workplace ecosystem that empowers associates by building a world-class team that transforms Rite Aid into the leading whole health destination

TALENT MAGNETISM

Become the employer of choice in pharmacy retail

  • PIPELINE: Establish partnerships with 15 pharmacy schools creating 200+ annual graduate placements
  • COMPENSATION: Implement market-competitive pay structure closing 8-12% gap for key positions
  • EXPERIENCE: Achieve 85% positive candidate experience score measured through post-interview surveys
  • BRANDING: Increase employer brand awareness by 25% through targeted digital campaign and testimonials
TECH TRANSFORMATION

Modernize HR systems to drive data-driven decisions

  • PLATFORM: Complete implementation of integrated HRIS system connecting all workforce data points
  • ANALYTICS: Deploy predictive analytics dashboard with 85% manager adoption rate by quarter end
  • AUTOMATION: Reduce administrative HR tasks by 40% through AI-powered workflow automation
  • EXPERIENCE: Achieve 80% associate satisfaction with new self-service HR technology platform
ENGAGEMENT EXCELLENCE

Foster a thriving culture that inspires peak performance

  • WELLBEING: Launch whole health program with 75% participation reducing healthcare costs by 8%
  • RECOGNITION: Implement peer recognition platform generating 2,500+ monthly recognition moments
  • LISTENING: Conduct monthly pulse surveys with 85% participation and 72% engagement score
  • COMMUNITY: Establish 50 store-level associate resource groups with 40% associate participation
GROWTH PATHWAYS

Enable career advancement for all associates

  • DEVELOPMENT: Create transparent career paths for 100% of roles with clear advancement criteria
  • LEARNING: Deliver 25,000 hours of skills training with 92% completion and 85% effectiveness
  • PROMOTION: Achieve 65% internal promotion rate for management positions across all districts
  • CERTIFICATION: Launch pharmacy technician advancement program with 150 participants by quarter end
METRICS
  • ENGAGEMENT: Employee Engagement Score 72%
  • RETENTION: Overall Employee Retention Rate 78%
  • PRODUCTIVITY: Revenue per FTE $175,000
VALUES
  • Be Caring: Put people first and demonstrate empathy in all interactions
  • Be Bold: Take calculated risks and courageously pursue innovation
  • Be Accountable: Own outcomes and deliver on commitments
  • Be Collaborative: Work together to achieve more than what's possible alone
  • Be Inclusive: Value diverse perspectives and ensure everyone belongs
Rite Aid logo
Align the learnings

Rite Aid Hr Retrospective

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To cultivate a workplace ecosystem that empowers associates by building a world-class team that transforms Rite Aid into the leading whole health destination

What Went Well

  • RETENTION: Pharmacy staff turnover reduced from 30% to 24% year-over-year
  • TRAINING: 92% compliance with required certifications across all positions
  • BENEFITS: Successfully negotiated healthcare cost increases to just 6% YOY
  • ENGAGEMENT: Quarterly pulse survey participation increased from 62% to 78%
  • HIRING: Filled 83% of open positions within 30 days versus 65% last year

Not So Well

  • DIVERSITY: Executive leadership team remains only 18% diverse vs 35% goal
  • SYSTEMS: HR technology transformation project delayed by 4 months and 15%
  • COMPENSATION: Market adjustments not implemented resulting in 6% wage gap
  • ABSENTEEISM: Unplanned absence rate increased from 4.2% to 5.8% this year
  • PERFORMANCE: Only 68% of managers completed reviews by established deadline

Learnings

  • LOCALIZATION: Regional hiring strategies more effective than national ones
  • ANALYTICS: Data-driven decisions improved resource allocation efficiency
  • FLEXIBILITY: Remote work options decreased corporate turnover by 22% YOY
  • RECOGNITION: Stores with recognition programs show 17% higher engagement
  • COMMUNICATION: Transparent change management reduced resistance by 40%

Action Items

  • ASSESSMENT: Conduct market compensation analysis for all key positions QoQ
  • TECHNOLOGY: Accelerate HR systems modernization with additional resources
  • PIPELINE: Develop pharmacy tech-to-pharmacist advancement program by Q3
  • WELLBEING: Implement comprehensive associate mental health support system
  • ANALYTICS: Deploy predictive workforce planning tools for all districts
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To cultivate a workplace ecosystem that empowers associates by building a world-class team that transforms Rite Aid into the leading whole health destination

Strengths

  • ANALYTICS: HR dashboard tracking 22 key workforce metrics
  • LEARNING: Virtual training platform with 85% completion rates
  • RECRUITMENT: AI resume screening reduces hiring time by 35%
  • CHATBOT: HR service desk automation handling 40% of inquiries
  • SCHEDULING: Smart workforce scheduling system in 60% of stores

Weaknesses

  • INTEGRATION: Siloed systems preventing unified data analysis
  • SKILLS: Limited AI expertise within current HR team structure
  • ADOPTION: Only 45% of managers utilizing predictive analytics
  • INVESTMENT: AI budget 30% below comparable retail competitors
  • SECURITY: Data privacy concerns limiting employee data usage

Opportunities

  • PREDICTION: Implement turnover forecasting to reduce attrition
  • PERSONALIZATION: AI-driven career pathing for all associates
  • AUTOMATION: Deploy chatbots for 70% of routine HR inquiries
  • ENGAGEMENT: Sentiment analysis tools to identify morale issues
  • EFFICIENCY: Automate 85% of compliance documentation processes

Threats

  • COMPETITION: Retailers investing 3x more in HR AI capabilities
  • COMPLIANCE: AI bias regulations impacting recruitment tools
  • PRIVACY: Increasing employee data protection requirements
  • EXPECTATIONS: Rising associate demand for modern tech experience
  • DISRUPTION: Rapid AI advancement requiring constant adaptation

Key Priorities

  • INTEGRATION: Develop unified HR data platform for analytics
  • AUTOMATION: Expand AI capabilities across talent lifecycle
  • UPSKILLING: Create AI literacy program for HR professionals
  • EXPERIENCE: Deploy intelligent tools to enhance associate journey