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Philip Morris International logo

Philip Morris International Hr

To build exceptional talent and culture that transforms the tobacco industry by creating a smoke-free future through innovative alternatives

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To build exceptional talent and culture that transforms the tobacco industry by creating a smoke-free future through innovative alternatives

Strengths

  • TALENT: Strong global employer brand with 71K employees worldwide
  • CULTURE: Transformation mindset embedded across all levels
  • DIVERSITY: 41% of management positions held by women
  • DEVELOPMENT: Robust learning programs supporting 150+ markets
  • ANALYTICS: Advanced workforce analytics driving strategic decisions

Weaknesses

  • LEGACY: Historical tobacco culture conflicts with new direction
  • TRANSFORMATION: Uneven change adoption across global operations
  • RECRUITMENT: Difficulty attracting tech talent due to industry
  • AGILITY: Complex processes slowing organizational responsiveness
  • RETENTION: Higher turnover in smoke-free product divisions (17%)

Opportunities

  • SKILLS: Rapid upskilling for smoke-free product development
  • HYBRID: Leverage flexible work models to access global talent
  • PARTNERS: Strategic university collaborations for science talent
  • TECH: Implement AI-driven talent management systems
  • EMPLOYER: Reshape brand narrative around transformation story

Threats

  • COMPETITION: Tech and consumer goods firms targeting same talent
  • PERCEPTION: Industry stigma limiting talent acquisition channels
  • REGULATION: Varying employment regulations across 180+ markets
  • AGING: 32% of tobacco operations workforce nearing retirement
  • BURNOUT: Change fatigue impacting employee engagement scores

Key Priorities

  • TALENT: Accelerate digital & scientific talent acquisition strategy
  • CULTURE: Strengthen transformation leadership capabilities
  • AGILITY: Redesign HR processes for speed and scalability
  • BRAND: Enhance employer value proposition around innovation
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To build exceptional talent and culture that transforms the tobacco industry by creating a smoke-free future through innovative alternatives

TALENT REVOLUTION

Build world-class capabilities for smoke-free future

  • ACQUISITION: Recruit 250 specialized R&D and digital talents for smoke-free products by Q3 2025
  • DEVELOPMENT: Launch advanced technical upskilling program with 85% completion rate across key roles
  • RETENTION: Reduce technical talent turnover from 18.2% to 12% through specialized career paths
  • ANALYTICS: Implement AI-powered talent forecasting system with 90% accuracy for critical skills
CULTURE CATALYST

Accelerate transformation mindset across organization

  • LEADERSHIP: Train 100% of managers on transformation leadership with validated behavior change
  • INNOVATION: Increase employee-driven innovation submissions by 35% through new recognition program
  • ENGAGEMENT: Improve transformation readiness score from 72% to 85% across all global operations
  • AGILITY: Redesign performance management to emphasize innovation with 95% quarterly check-ins
PROCESS EXCELLENCE

Reimagine HR systems for speed and scalability

  • AUTOMATION: Reduce administrative tasks by 40% through workflow automation and self-service
  • INTEGRATION: Unify 8 separate HR systems into single global platform with 99.5% data accuracy
  • EFFICIENCY: Decrease time-to-hire for critical roles from 62 to 35 days through process redesign
  • EXPERIENCE: Achieve 85+ employee Net Promoter Score for new HR service delivery model
BRAND ELEVATION

Position PMI as employer of choice for transformation

  • NARRATIVE: Launch refreshed employer brand reaching 5M qualified candidates in target segments
  • DIGITAL: Increase qualified applicant flow from digital channels by a minimum of 45% year-over-year
  • PARTNERSHIPS: Establish 12 strategic university alliances generating 150+ scientific hires
  • ADVOCACY: Achieve 80% employee referral participation with 30% increase in quality referrals
METRICS
  • Smoke-free product user acquisition growth: 25% YoY
  • Employee transformation readiness score: 85%
  • Critical talent retention rate: 88%
VALUES
  • Excellence: Striving for outstanding performance in all we do
  • Integrity: Acting with honesty, transparency, and fairness
  • Innovation: Embracing change and creating transformative solutions
  • Respect: Valuing diversity, inclusion, and treating all people with dignity
  • Impact: Making meaningful contributions to public health and society
Philip Morris International logo
Align the learnings

Philip Morris International Hr Retrospective

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To build exceptional talent and culture that transforms the tobacco industry by creating a smoke-free future through innovative alternatives

What Went Well

  • GROWTH: Smoke-free products revenue reached 32.1% of total revenue
  • EXPANSION: Successfully deployed global talent mobility program across
  • ENGAGEMENT: Employee engagement scores improved by 7 points to 78%
  • DIVERSITY: Gender pay gap reduced by 3.2% across management positions

Not So Well

  • ADOPTION: Change resistance hindered smoke-free product adoption in key
  • ATTRITION: Technical talent turnover increased to 18.2% in R&D division
  • DEVELOPMENT: Leadership pipeline gaps identified in 4 critical markets
  • COMPLIANCE: 12% increase in time spent on regulatory HR requirements

Learnings

  • CHANGE: Transformation requires deeper cultural and mindset evolution
  • TALENT: Need specialized recruitment strategies for scientific roles
  • SPEED: Agile HR processes critical to support rapid business pivots
  • ANALYTICS: People data quality directly impacts strategic decisions

Action Items

  • CAPABILITY: Implement focused upskilling program for product transition
  • RETENTION: Design specialized career paths for scientific/tech talent
  • PROCESS: Streamline 30% of HR operations through technology automation
  • LEADERSHIP: Enhance change management capabilities across all leaders
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To build exceptional talent and culture that transforms the tobacco industry by creating a smoke-free future through innovative alternatives

Strengths

  • INFRASTRUCTURE: Robust data platforms supporting AI integration
  • LEADERSHIP: C-suite commitment to AI transformation (15% budget)
  • PILOTS: Successful AI HR deployments in talent acquisition
  • CAPABILITY: Established AI Center of Excellence with 25 experts
  • INTEGRATION: Well-established HRIS systems supporting analytics

Weaknesses

  • SKILLS: Limited AI expertise in 68% of HR team members
  • DATA: Inconsistent data quality across global operations
  • ADOPTION: Uneven AI tool utilization across departments
  • GOVERNANCE: Incomplete AI policy framework for HR applications
  • RESOURCES: Competing priorities limiting AI implementation speed

Opportunities

  • ANALYTICS: Predictive workforce insights for strategic planning
  • EXPERIENCE: AI-enhanced candidate and employee journeys
  • EFFICIENCY: Automation of 42% of administrative HR processes
  • INSIGHTS: Advanced talent analytics for targeted interventions
  • LEARNING: Personalized development paths using AI recommenders

Threats

  • ETHICS: Potential bias in AI-driven HR decision making
  • PRIVACY: Regional variations in AI data usage regulations
  • RESISTANCE: Employee skepticism about AI in people processes
  • OBSOLESCENCE: Rapid AI evolution outpacing implementation
  • SECURITY: Data protection vulnerabilities with expanded AI use

Key Priorities

  • CAPABILITY: Launch comprehensive AI upskilling for HR teams
  • EXPERIENCE: Implement AI-powered employee experience platform
  • GOVERNANCE: Develop ethical AI framework for people processes
  • DATA: Standardize global data architecture for HR analytics