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Morgan Stanley Product

To enable clients to achieve financial goals through innovative technology solutions that set the industry standard for excellence

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To enable clients to achieve financial goals through innovative technology solutions that set the industry standard for excellence

Strengths

  • PLATFORM: Robust integrated wealth-banking platform post E*TRADE merger
  • TECHNOLOGY: Advanced digital capabilities serving 15M+ clients
  • TALENT: Strong technical talent from E*TRADE acquisition
  • BRAND: Trusted financial services brand with 85+ years history
  • SCALE: $5.5T in client assets across wealth management segments

Weaknesses

  • LEGACY: Aging core systems limiting deployment speed and agility
  • SILOS: Product development occurs in organizational silos
  • MOBILE: Mobile app experience lags fintech competitors' offerings
  • DATA: Fragmented data architecture impedes unified client view
  • INNOVATION: Risk-averse culture slows adoption of new technologies

Opportunities

  • PERSONALIZATION: AI-powered personalized financial advice at scale
  • SEGMENTS: Expanding digital-first offerings for mass affluent segment
  • INTEGRATION: Deeper integration of banking and investment solutions
  • ECOSYSTEM: Building open financial ecosystem through APIs
  • NEXTGEN: Capturing next-gen wealth clients through digital engagement

Threats

  • FINTECH: Disruptive fintech competitors targeting wealth segments
  • TALENT: Tech talent recruitment challenges vs pure technology firms
  • REGULATION: Increasing regulatory scrutiny on AI and data usage
  • CYBERSECURITY: Sophisticated cyber threats targeting financial data
  • EXPECTATIONS: Rising client expectations for digital experiences

Key Priorities

  • PLATFORMS: Modernize core technology platforms for agility
  • EXPERIENCE: Enhance mobile-first client experiences
  • ECOSYSTEM: Develop integrated wealth-banking product ecosystem
  • DATA: Implement unified data strategy across business lines
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To enable clients to achieve financial goals through innovative technology solutions that set the industry standard for excellence

MODERNIZE CORE

Transform our technology foundation for future growth

  • MIGRATION: Move 65% of wealth management applications to cloud-native architecture by EOQ
  • MICROSERVICES: Deploy 12 new microservices replacing legacy monolithic applications
  • PERFORMANCE: Reduce average API response time by 40% to under 200ms across all services
  • ARCHITECTURE: Complete technical design for unified data lake serving all business lines
CLIENT FIRST

Deliver exceptional digital client experiences

  • MOBILE: Launch redesigned mobile app experience with 25% higher client satisfaction score
  • ENGAGEMENT: Increase mobile active users by 15% to 9.2M through improved UX
  • PERSONALIZATION: Implement AI-powered content personalization reaching 80% of clients
  • OMNICHANNEL: Deploy unified client messaging platform across all digital touchpoints
ECOSYSTEM GROWTH

Build integrated wealth-banking product ecosystem

  • INTEGRATION: Launch 8 new integrated wealth-banking product journeys for premium clients
  • PLATFORM: Release developer portal with 35 APIs for partner integration and ecosystem growth
  • ADOPTION: Achieve 40% client adoption of at least one integrated wealth-banking solution
  • PARTNERS: Onboard 12 new fintech partners to extend product ecosystem capabilities
DATA ADVANTAGE

Unlock value through unified data strategy

  • FOUNDATION: Implement unified client data platform across 85% of wealth business lines
  • INSIGHTS: Deploy AI-powered advisor dashboard with client insights to 5,000+ advisors
  • GOVERNANCE: Establish data governance framework with 98% compliance across products
  • ANALYTICS: Launch predictive analytics for 5 key client financial planning scenarios
METRICS
  • REVENUE GROWTH: 12% YoY increase in Wealth & Investment Management revenue
  • CLIENT SATISFACTION: NPS score of 72 across digital wealth management platforms
  • DIGITAL ENGAGEMENT: 82% of clients actively using digital platforms monthly
VALUES
  • Putting Clients First
  • Leading with Exceptional Ideas
  • Doing the Right Thing
  • Giving Back
  • Committing to Diversity and Inclusion
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Align the learnings

Morgan Stanley Product Retrospective

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To enable clients to achieve financial goals through innovative technology solutions that set the industry standard for excellence

What Went Well

  • REVENUE: Wealth Management revenue increased 7.8% YoY to $6.9B in Q1 2025
  • CLIENTS: Net new client assets of $95.3B, up 12% from previous quarter
  • DIGITAL: Digital engagement up 23% with 78% clients using mobile platform
  • INTEGRATION: E*TRADE integration completed with 92% technical milestones met

Not So Well

  • ADOPTION: New digital trading platform adoption below target at 56% vs 70%
  • ATTRITION: Client attrition rate in premium segment increased to 3.8% vs 2.5%
  • COSTS: Technology infrastructure costs exceeded budget by 12% at $1.2B
  • PERFORMANCE: Mobile app stability issues with 99.2% uptime vs 99.9% target

Learnings

  • COMPLEXITY: Simplified UX drove 34% higher engagement than feature-rich UX
  • SEGMENTATION: Digital-first approach resonated with 94% of under-40 clients
  • ADVISORY: Human-AI hybrid advisory model showed 28% higher NPS scores
  • TESTING: A/B testing framework reduced failed feature launches by 68%

Action Items

  • PLATFORM: Accelerate legacy system modernization timeline by 6 months
  • EXPERIENCE: Redesign mobile client experience with focus on simplification
  • INFRASTRUCTURE: Migrate 65% of applications to cloud-native architecture
  • METRICS: Implement unified client engagement measurement framework
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To enable clients to achieve financial goals through innovative technology solutions that set the industry standard for excellence

Strengths

  • INVESTMENT: $500M committed to AI transformation initiatives
  • TALENT: 250+ AI/ML specialists in dedicated technology division
  • RESEARCH: Strong quantitative research capabilities in AI/ML
  • RISK: Industry-leading risk management framework for AI deployment
  • DATA: Vast proprietary financial data assets for AI training

Weaknesses

  • ADOPTION: Uneven AI adoption across business functions
  • INFRASTRUCTURE: Data infrastructure not optimized for AI workloads
  • GOVERNANCE: Evolving AI governance and ethics framework
  • EXPLAINABILITY: Limited explainability of AI models for regulators
  • SKILLS: AI skills gap among product managers and business leaders

Opportunities

  • ADVISORY: AI-augmented advisor tools for personalized client service
  • AUTOMATION: Process automation across wealth management operations
  • INSIGHTS: Predictive analytics for proactive financial guidance
  • ENGAGEMENT: Conversational AI for client service enhancement
  • COMPLIANCE: AI-powered regulatory compliance monitoring

Threats

  • COMPETITION: Tech giants and fintechs with advanced AI capabilities
  • REGULATION: Evolving regulatory requirements for AI transparency
  • TRUST: Client skepticism about AI-driven financial advice
  • COMPLEXITY: Complex financial products challenging for AI solutions
  • PRIVACY: Data privacy concerns limiting AI use cases

Key Priorities

  • ADVISOR: Develop AI-augmented advisor platform for client service
  • ARCHITECTURE: Implement cloud-native AI/ML infrastructure
  • TALENT: Accelerate AI upskilling across product organization
  • GOVERNANCE: Establish robust AI governance and ethics framework