SWOT Analysis Mobile Logo
Lattice.com logo

Lattice.com Product

To build engaged, high-performing teams by becoming the universal operating system for people management.

|

To build engaged, high-performing teams by becoming the universal operating system for people management.

Strengths

  • PRODUCT: Comprehensive platform integrating performance, engagement, and growth tools with 4.5+ Glassdoor rating
  • CUSTOMERS: Strong enterprise client base including Slack, Warby Parker with 95%+ retention rates
  • BRAND: Market-leading position in performance management with high NPS scores and thought leadership
  • INTEGRATION: Seamless connections with 50+ HR tools and platforms creating sticky ecosystem
  • TEAM: Experienced leadership team with deep HR tech expertise and proven scaling experience

Weaknesses

  • PRICING: Complex pricing structure creates friction in sales cycles, especially for mid-market segments
  • MOBILE: Limited mobile functionality compared to newer competitors affecting user engagement
  • ANALYTICS: Basic reporting capabilities lag behind dedicated analytics platforms like Culture Amp
  • ONBOARDING: Lengthy implementation process averaging 60+ days creates customer satisfaction issues
  • INTERNATIONAL: Limited global presence and localization compared to competitors like BambooHR

Opportunities

  • AI: Massive opportunity to integrate AI for personalized coaching and automated performance insights
  • MARKET: $15B+ HR tech market growing 12% annually with increased focus on employee experience
  • REMOTE: Post-pandemic shift to hybrid work creates demand for digital people management tools
  • EXPANSION: International markets especially Europe and APAC represent untapped revenue potential
  • PARTNERSHIPS: Strategic alliances with major HRIS providers could accelerate customer acquisition

Threats

  • COMPETITION: Microsoft Viva and Google Workspace adding people management features to core platforms
  • ECONOMIC: Potential recession could reduce HR tech spending and increase customer churn rates
  • CONSOLIDATION: Large players like Workday acquiring point solutions and bundling offerings
  • TALENT: Fierce competition for engineering talent driving up costs and slowing product development
  • PRIVACY: Increasing data privacy regulations could impact product functionality and compliance costs

Key Priorities

  • Accelerate AI integration to maintain competitive advantage and deliver personalized employee experiences
  • Streamline pricing and onboarding processes to reduce sales friction and improve customer satisfaction
  • Expand international presence through strategic partnerships and localized product offerings
  • Strengthen mobile capabilities and analytics to compete with specialized point solutions
|

To build engaged, high-performing teams by becoming the universal operating system for people management.

AI ADVANTAGE

Lead market with intelligent people insights and automation

  • COACHING: Launch AI-powered manager coaching for 100 enterprise customers by Q2 end with 4.5+ rating
  • PREDICTIONS: Deploy turnover prediction models achieving 85%+ accuracy across customer base
  • AUTOMATION: Automate 60% of routine performance review tasks reducing admin time by 40%
  • ADOPTION: Achieve 70% monthly active usage of AI features among customers within 90 days
SCALE REVENUE

Accelerate growth through pricing and market expansion

  • ARR: Achieve $150M annual recurring revenue with 40% year-over-year growth by Q2 end
  • PRICING: Launch simplified pricing tiers increasing average deal size by 25% quarter over quarter
  • INTERNATIONAL: Establish European operations generating $5M ARR from EMEA region by Q2 end
  • ENTERPRISE: Close 15 deals over $500K with average sales cycle under 120 days
MOBILE FIRST

Transform user experience through mobile excellence

  • ENGAGEMENT: Increase mobile daily active users to 50% of total platform usage by Q2 end
  • FEATURES: Launch native mobile performance reviews and goal tracking with 4.8+ app rating
  • NOTIFICATIONS: Deploy intelligent push notifications driving 3x increase in mobile sessions
  • OFFLINE: Enable core workflows to function offline increasing mobile user satisfaction by 40%
OPERATIONAL EXCELLENCE

Optimize processes for sustainable competitive advantage

  • ONBOARDING: Reduce customer implementation time to 30 days with 95%+ satisfaction scores
  • RETENTION: Maintain 97%+ gross revenue retention while expanding net retention to 115%
  • EFFICIENCY: Decrease customer acquisition cost by 20% through improved sales processes
  • TALENT: Hire 25 AI/ML engineers and product managers to accelerate innovation roadmap
METRICS
  • Annual Recurring Revenue: $150M
  • Net Revenue Retention: 115%
  • Daily Active Users: 75%
VALUES
  • People First
  • Continuous Growth
  • Transparent Communication
  • Data-Driven Decisions
  • Customer Obsession
Lattice.com logo
Align the learnings

Lattice.com Product Retrospective

|

To build engaged, high-performing teams by becoming the universal operating system for people management.

What Went Well

  • REVENUE: Strong ARR growth of 35% year-over-year driven by enterprise client expansions
  • RETENTION: Customer retention rates remained above 95% despite economic headwinds and competition
  • PRODUCT: Successful launch of Goals 2.0 with 80% adoption rate among existing customers
  • TEAM: Maintained low employee turnover and high engagement scores throughout market volatility

Not So Well

  • ACQUISITION: New customer acquisition slowed 20% due to longer sales cycles and budget scrutiny
  • MARGINS: Gross margins compressed due to increased customer success investments and infrastructure
  • MOBILE: Mobile app usage remained low at 25% of total platform engagement
  • INTERNATIONAL: Limited progress on international expansion with only 8% revenue from outside US

Learnings

  • ENTERPRISE: Large enterprise deals require longer nurturing but provide better unit economics
  • VALUE: Customers prioritize ROI demonstration over feature breadth in current economic climate
  • INTEGRATION: Deep integrations create stronger customer lock-in than standalone functionality
  • SUPPORT: Proactive customer success drives expansion revenue better than reactive support

Action Items

  • Accelerate mobile app development to increase daily active usage and engagement
  • Develop international go-to-market strategy starting with English-speaking markets
  • Create ROI calculator and business case templates to shorten enterprise sales cycles
  • Invest in AI capabilities to differentiate from commoditized performance management tools
|

To build engaged, high-performing teams by becoming the universal operating system for people management.

Strengths

  • DATA: Rich employee performance and engagement data provides strong foundation for AI model training
  • PLATFORM: Existing integrations with 50+ tools create comprehensive data ecosystem for AI insights
  • TEAM: Recent AI engineering hires and partnerships with ML companies accelerating development
  • CUSTOMERS: Enterprise clients eager to pilot AI features creating built-in testing ground
  • PRIVACY: Strong data governance practices provide trust foundation for AI implementation

Weaknesses

  • INFRASTRUCTURE: Current system architecture not optimized for real-time AI processing and insights
  • TALENT: Limited AI/ML expertise compared to tech giants investing heavily in workplace AI
  • BUDGET: R&D spending on AI competes with other product development priorities and resources
  • SPEED: Slower AI feature rollout compared to venture-backed startups focused solely on AI
  • TRAINING: Sales and customer success teams need significant upskilling to sell AI capabilities

Opportunities

  • COACHING: AI-powered manager coaching could differentiate from basic performance tracking competitors
  • PREDICTIONS: Predictive analytics for turnover risk and performance trends create massive value
  • AUTOMATION: Automated goal setting and review processes reduce administrative burden significantly
  • PERSONALIZATION: AI-driven development recommendations increase employee engagement and retention
  • PRICING: Premium AI features justify higher pricing tiers and improved unit economics

Threats

  • MICROSOFT: Viva suite integrating OpenAI capabilities directly into Teams and Office ecosystem
  • STARTUPS: AI-first competitors like Glint and 15Five adding advanced ML capabilities rapidly
  • TRUST: Employee privacy concerns about AI monitoring could create adoption resistance
  • REGULATION: AI workplace monitoring regulations could limit feature development and deployment
  • COMMODITIZATION: AI features becoming table stakes rather than competitive differentiators quickly

Key Priorities

  • Prioritize AI-powered manager coaching and predictive analytics as key differentiators
  • Invest heavily in AI talent acquisition and infrastructure modernization immediately
  • Partner with AI companies to accelerate development while building internal capabilities
  • Develop clear AI ethics and privacy framework to build customer trust and compliance