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Dow Sales

To drive profitable revenue growth by delivering innovative materials science solutions that transform industries while becoming the most sustainable materials science company globally

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Align the strategy

Dow Sales SWOT Analysis

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To drive profitable revenue growth by delivering innovative materials science solutions that transform industries while becoming the most sustainable materials science company globally

Strengths

  • PORTFOLIO: Diversified portfolio across key industries insulates from market volatility
  • SCALE: Global manufacturing footprint enables cost leadership position
  • R&D: Strong innovation pipeline with 754 new patents in 2023
  • BRAND: 125+ year history creates powerful brand recognition and loyalty
  • SUSTAINABILITY: Circular economy initiatives differentiate from competitors

Weaknesses

  • CYCLICALITY: High exposure to cyclical industries impacts revenue stability
  • INTEGRATION: Fragmented digital systems limit customer experience cohesion
  • PRICING: Commoditization pressures in key segments erode profit margins
  • TALENT: Revenue organization lacks sufficient industry-specific expertise
  • ANALYTICS: Insufficient data integration hampers customer insight generation

Opportunities

  • SUSTAINABILITY: Growing market for sustainable solutions worth $200B+ by 2030
  • DIGITALIZATION: Digital services can create $2.5B potential revenue stream
  • ELECTRIFICATION: Expansion in electric vehicle materials market
  • HEALTHCARE: Growing pharma materials segment projected at 9% CAGR
  • PARTNERSHIPS: Strategic alliances to enter high-growth emerging markets

Threats

  • COMPETITION: Increasing global competition from low-cost manufacturers
  • REGULATIONS: Evolving global regulations create compliance costs
  • FEEDSTOCK: Raw material price volatility impacts margin predictability
  • DISRUPTION: New materials technologies could disrupt traditional markets
  • ECONOMIC: Global economic slowdown affecting key industrial customers

Key Priorities

  • DIGITALIZATION: Accelerate digital transformation across customer journey
  • SUSTAINABILITY: Expand sustainable solutions portfolio and capabilities
  • TALENT: Upskill revenue team with industry-specific and technical expertise
  • ANALYTICS: Implement advanced analytics for customer insight generation
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Align the plan

Dow Sales OKR Plan

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To drive profitable revenue growth by delivering innovative materials science solutions that transform industries while becoming the most sustainable materials science company globally

DIGITAL EDGE

Digitalize customer experience to drive loyalty and growth

  • PLATFORM: Deploy next-gen CRM with AI capabilities across all regions, achieving 90% adoption rate
  • INSIGHTS: Implement predictive analytics dashboard for top 200 accounts, driving 15% share of wallet growth
  • AUTOMATION: Automate 40% of routine sales tasks, redirecting 10,000+ hours to high-value activities
  • ENABLEMENT: Train 100% of revenue team on digital tools, with 85% demonstrating proficiency
SUSTAINABILITY CHAMPION

Lead market in profitable sustainable solutions delivery

  • GROWTH: Increase sustainable solutions revenue by 20% YoY through focused cross-selling initiatives
  • EXPERTISE: Certify 80% of customer-facing teams as sustainability solution specialists
  • PIPELINE: Build $500M qualified pipeline for circular economy solutions across target industries
  • MARKETING: Launch integrated sustainability campaign generating 25,000 qualified leads
TALENT EXCELLENCE

Develop world-class technical and commercial expertise

  • UPSKILLING: Complete industry specialization training for 100% of account managers by Q3
  • RETENTION: Reduce sales team turnover to 10% through enhanced career development programs
  • EXPERTISE: Certify 75% of team on technical solution selling methodologies with 90% pass rate
  • ENGAGEMENT: Achieve 85% employee engagement score across revenue organization
INSIGHT ADVANTAGE

Leverage advanced analytics for customer-centric decisions

  • INTEGRATION: Unify customer data across 5 key systems for 360-degree view of top 500 accounts
  • FORECASTING: Improve forecast accuracy to 90%+ for the next two quarters through AI modeling
  • SEGMENTATION: Implement dynamic micro-segmentation driving 15% improvement in campaign performance
  • ADOPTION: Achieve 85% regular usage of analytics dashboards by revenue leadership team
METRICS
  • Annual Revenue Growth: 5-7% YoY
  • Sustainable Solutions Revenue: $4B
  • Customer Retention Rate: 95%
VALUES
  • Customer-Centricity
  • Innovation
  • Integrity
  • Sustainability
  • Inclusion
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Align the learnings

Dow Sales Retrospective

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To drive profitable revenue growth by delivering innovative materials science solutions that transform industries while becoming the most sustainable materials science company globally

What Went Well

  • GROWTH: High-value segments delivered 7% YoY growth despite market headwinds
  • MARGINS: Operating EBITDA margins improved 120 basis points through pricing
  • SUSTAINABILITY: Circular products generated $3.2B in revenue, up 18% YoY
  • EFFICIENCY: Digital initiatives reduced customer acquisition costs by 12%

Not So Well

  • VOLUME: Overall volumes declined 4% due to continued industrial weakness
  • TURNOVER: Sales team turnover reached 15%, above industry average of 12%
  • FORECASTING: Q4 sales projections missed by 8% due to forecasting issues
  • INTEGRATION: Cross-selling opportunities missed due to siloed sales teams

Learnings

  • AGILITY: Market shifts require faster pivots to high-growth segments
  • ENABLEMENT: Sales enablement programs need greater industry specificity
  • ALIGNMENT: Better alignment needed between R&D and commercial teams
  • INSIGHTS: Customer intelligence gaps lead to missed expansion opportunities

Action Items

  • TRANSFORM: Redesign go-to-market approach for sustainable solutions segment
  • IMPLEMENT: Deploy new CRM platform with AI-driven customer insights by Q3
  • LAUNCH: Introduce industry-specific sales enablement program by end of Q2
  • DEVELOP: Create cross-functional teams for top 100 strategic accounts
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Drive AI transformation

Dow Sales AI Strategy SWOT Analysis

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To drive profitable revenue growth by delivering innovative materials science solutions that transform industries while becoming the most sustainable materials science company globally

Strengths

  • FOUNDATION: Strong data infrastructure foundation with 5PB+ customer data
  • LEADERSHIP: Executive commitment with $100M+ AI investment plan
  • APPLICATIONS: 15+ successful AI pilot projects across business units
  • PARTNERSHIPS: Strategic AI research partnerships with top universities
  • EXPERTISE: Growing internal data science team with 50+ specialists

Weaknesses

  • INTEGRATION: Siloed AI initiatives limit enterprise-wide value creation
  • ADOPTION: Slow AI tool adoption among revenue team members
  • SKILLS: Gap in AI literacy across revenue organization
  • PROCESSES: Manual workflows persist where AI could drive efficiency
  • GOVERNANCE: Inconsistent data quality standards across business units

Opportunities

  • FORECASTING: AI-enhanced demand forecasting could improve by 30%
  • PERSONALIZATION: AI-driven customer insights can boost conversion rates
  • OPTIMIZATION: Pricing algorithms could increase margins by 3-5%
  • EFFICIENCY: Automation of routine tasks could save 15,000+ hours annually
  • INNOVATION: AI-assisted product development could accelerate time-to-market

Threats

  • COMPETITION: Competitors advancing AI capabilities faster than Dow
  • PRIVACY: Growing data privacy regulations constrain data utilization
  • TALENT: Intense competition for AI talent drives up acquisition costs
  • TRUST: Customer skepticism about AI applications in materials science
  • INVESTMENT: Balancing AI investment against other strategic priorities

Key Priorities

  • ENABLEMENT: Create AI literacy program for revenue organization
  • INTEGRATION: Implement enterprise-wide AI strategy and governance
  • ACCELERATION: Prioritize high-impact AI use cases in sales and marketing
  • COLLABORATION: Establish cross-functional AI innovation teams