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Atlassian Product

To unleash the potential of every team by building innovative tools that reimagine how work gets done.

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To unleash the potential of every team by building innovative tools that reimagine how work gets done.

Strengths

  • CLOUD: Market-leading cloud migration with 19,000+ customers
  • PRODUCT: Deeply integrated workflow tools across dev lifecycle
  • GROWTH: Strong 40%+ cloud revenue growth consistently QoQ
  • FINANCIALS: High gross margins of 83% driving profitability
  • ECOSYSTEM: 5,000+ marketplace apps creating platform stickiness

Weaknesses

  • RETENTION: Slower-than-expected enterprise cloud migrations
  • PRICING: Complex pricing models causing customer confusion
  • COMPETITION: Increasing competition in key product categories
  • INTEGRATION: Fragmented user experience across product suite
  • COMPLEXITY: Steeper learning curve for new team adoption

Opportunities

  • AI: Automation across workflows to increase team productivity
  • ENTERPRISE: Capture larger enterprise deals with unified platform
  • DEVOPS: Expand market share in growing DevOps toolchain market
  • PLATFORM: Deeper cross-product integration to increase stickiness
  • MARKETS: Expand non-tech customer base with simpler onboarding

Threats

  • COMPETITION: Microsoft's GitHub expanding into adjacent markets
  • CONSOLIDATION: Enterprise buyers seeking fewer vendor solutions
  • ECONOMY: IT budget constraints impacting expansion spending
  • COMPLEXITY: Rising user expectations for simplified solutions
  • INNOVATION: Startups targeting specific workflow pain points

Key Priorities

  • CLOUD: Accelerate enterprise migrations with simplified paths
  • INTEGRATION: Create seamless cross-product experiences
  • AI: Embed AI across product suite to drive team productivity
  • EXPANSION: Simplify pricing and packaging for broader adoption
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To unleash the potential of every team by building innovative tools that reimagine how work gets done.

CLOUD ACCELERATION

Drive enterprise cloud migration to fuel growth

  • MIGRATION: Launch Enterprise Fast Path program converting 500+ server customers to cloud by Q3
  • INCENTIVES: Create migration pricing incentives increasing conversion rate by 25% for 1000+ user tiers
  • ENABLEMENT: Deploy migration assistant tools reducing average migration time by 40% for enterprise
  • RETENTION: Achieve 96% cloud customer retention rate through enhanced support and onboarding
UNIFIED EXPERIENCE

Create seamless workflows across products

  • PLATFORM: Launch unified navigation experience across all products with 85% positive user feedback
  • INTEGRATION: Enable cross-product workflows reducing task completion time by 25% in core scenarios
  • DASHBOARD: Release Team Central dashboard providing unified view of work for 75% of cloud customers
  • CONSISTENCY: Implement shared design system across all products with 90% component consistency
AI TRANSFORMATION

Embed AI to revolutionize team productivity

  • AUTOMATION: Deploy AI task automation in Jira reducing manual work by 30% for common workflows
  • ASSISTANCE: Launch AI writing assistant in Confluence achieving 50% weekly active usage
  • INTELLIGENCE: Implement predictive insights features with 40% usage adoption across customers
  • PLATFORM: Create unified AI service platform powering features across 100% of product portfolio
FRICTIONLESS ADOPTION

Simplify expansion paths for customer growth

  • PRICING: Introduce simplified pricing tiers reducing customer decision time by 35% for new products
  • ONBOARDING: Launch guided onboarding increasing new user activation by 25% within first 14 days
  • EXPANSION: Create cross-product bundles increasing multi-product adoption by 40% within 90 days
  • EDUCATION: Deploy personalized learning paths improving feature adoption by 30% for new features
METRICS
  • Cloud ARR Growth: 40% year-over-year
  • Multi-product adoption: 65% of customers using 2+ products
  • Net Revenue Retention: 120% for cloud customers
VALUES
  • Open company, no bullshit
  • Build with heart and balance
  • Don't #@!% the customer
  • Play, as a team
  • Be the change you seek
Atlassian logo
Align the learnings

Atlassian Product Retrospective

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To unleash the potential of every team by building innovative tools that reimagine how work gets done.

What Went Well

  • CLOUD: Cloud revenue grew 41% year-over-year exceeding guidance targets
  • CUSTOMERS: Added 7,500+ net new customers, strongest growth in 3 years
  • RETENTION: Improved net retention rate to 116%, up from 112% last year
  • ENTERPRISE: Large customer segment ($100K+) grew by 20% year-over-year
  • MARKETPLACE: App marketplace revenue increased 35% with 5,000+ apps now

Not So Well

  • MIGRATION: Enterprise cloud migration pace slower than projected target
  • MARGINS: Operating margins declined 2% due to increased R&D investments
  • COMPETITION: Lost some deals to integrated enterprise vendor solutions
  • COMPLEXITY: Customer feedback indicated friction in cross-product usage
  • PRICING: Price adjustments created some customer pushback and confusion

Learnings

  • INTEGRATION: Cross-product experience critical for customer retention
  • ENTERPRISE: Larger customers require more migration assistance and time
  • PLATFORM: Platform approach resonates more than point solutions in market
  • ADOPTION: Initial product experience heavily impacts long-term expansion
  • FEEDBACK: Earlier customer involvement in product roadmap increases success

Action Items

  • MIGRATION: Create dedicated enterprise migration program with incentives
  • EXPERIENCE: Invest in unified cross-product experience and navigation
  • INTELLIGENCE: Accelerate AI features roadmap to match market expectations
  • SIMPLIFICATION: Streamline pricing and packaging for easier understanding
  • EDUCATION: Enhance onboarding programs to improve time-to-value metrics
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To unleash the potential of every team by building innovative tools that reimagine how work gets done.

Strengths

  • DATA: Massive workflow data across 250K+ customers to train AI
  • TALENT: Strong AI research team with specialized expertise
  • ECOSYSTEM: AI-powered marketplace apps enhancing core products
  • INVESTMENT: Dedicated AI investments across product portfolio
  • ADOPTION: Early AI features showing strong customer engagement

Weaknesses

  • INTEGRATION: Fragmented AI implementation across products
  • SPEED: Slower AI deployment compared to some competitors
  • MESSAGING: Unclear AI value proposition for customers
  • INFRASTRUCTURE: Technical debt limiting AI implementation scope
  • METRICS: Limited measurement of AI feature effectiveness

Opportunities

  • WORKFLOW: Automate repetitive tasks in development workflows
  • INTELLIGENCE: Smart recommendations based on workflow patterns
  • ASSISTANCE: AI-powered customer support and onboarding
  • ANALYTICS: Advanced insights across team and work performance
  • GOVERNANCE: AI solutions for compliance and security management

Threats

  • COMPETITION: Microsoft/GitHub's AI-based developer solutions
  • DISRUPTION: AI-native startups threatening core product areas
  • EXPECTATIONS: Rising customer demand for advanced AI features
  • COMMODITIZATION: Core features becoming AI commodities
  • REGULATION: Emerging AI compliance and governance requirements

Key Priorities

  • PLATFORM: Build unified AI architecture across product suite
  • AUTOMATION: Deploy workflow automation to improve productivity
  • INSIGHTS: Deliver predictive analytics for team performance
  • EXPERIENCE: Create consistent AI interfaces across products