SWOT
Aflac logo

Aflac Engineering

To deliver innovative digital solutions that enhance customer experience while providing financial protection and peace of mind to individuals.

Stay Updated on Aflac

Get free quarterly updates when this SWOT analysis is refreshed.

Aflac logo
Align the strategy

Aflac Engineering SWOT Analysis

|

To deliver innovative digital solutions that enhance customer experience while providing financial protection and peace of mind to individuals.

Strengths

  • PLATFORM: Robust digital claims processing system handling 86% of claims
  • INFRASTRUCTURE: Cloud migration completed for 78% of core systems
  • TALENT: Strong engineering workforce with 90% retention rate
  • SECURITY: Industry-leading data protection with zero breaches
  • PARTNERSHIPS: Strategic tech alliances with AWS and Microsoft

Weaknesses

  • LEGACY: 22% of systems still running on outdated architecture
  • INTEGRATION: Siloed data systems limiting cross-functional insights
  • TALENT: Skills gap in AI/ML and cloud native development
  • VELOCITY: Software delivery cycle 30% slower than industry best
  • ANALYTICS: Underutilized customer data capabilities

Opportunities

  • AUTOMATION: AI-powered claims automation to reduce costs by 35%
  • PERSONALIZATION: Leverage data for hyper-personalized offerings
  • MOBILE: Expand mobile app engagement for 24/7 customer service
  • APIs: Build open ecosystem for distribution and partner networks
  • ANALYTICS: Predictive modeling for improved underwriting accuracy

Threats

  • COMPETITION: InsurTech startups with digital-native platforms
  • SECURITY: Increasing sophistication of cyber threats targeting data
  • TALENT: Industry-wide competition for AI and cloud engineering talent
  • REGULATION: New data privacy laws impacting data collection
  • TECHNOLOGY: Rapid evolution requiring constant adaptation

Key Priorities

  • MODERNIZATION: Complete legacy system transformation to cloud
  • TALENT: Build AI/ML capabilities through hiring and upskilling
  • INTEGRATION: Unify data platforms for cross-functional insights
  • AUTOMATION: Accelerate AI implementation for claims processing
Aflac logo
Align the plan

Aflac Engineering OKR Plan

|

To deliver innovative digital solutions that enhance customer experience while providing financial protection and peace of mind to individuals.

CLOUD MASTERY

Complete our cloud-first infrastructure transformation

  • MIGRATION: Decommission final 22% of legacy systems with zero customer impact by Q3
  • PERFORMANCE: Achieve 99.99% uptime for all cloud-based services, up from current 99.9%
  • COSTS: Reduce infrastructure costs by 25% through cloud optimization and right-sizing
  • AUTOMATION: Implement infrastructure-as-code for 100% of new service deployments
AI ACCELERATION

Embed AI capabilities across our technology ecosystem

  • TALENT: Hire 15 AI/ML specialists and upskill 50 current engineers through certification
  • GOVERNANCE: Launch enterprise AI framework with ethics standards adopted by all teams
  • PRODUCTION: Move 5 successful AI pilots to production serving 80% of customer base
  • AUTOMATION: Deploy AI-powered claims processing reducing manual review by 60%
DATA UNIFICATION

Create a single source of truth for customer insights

  • PLATFORM: Launch unified customer data platform integrating all touchpoints by Q3
  • QUALITY: Implement data quality program achieving 95% data accuracy across systems
  • ANALYTICS: Deploy self-service analytics tools for all business units with 70% adoption
  • INSIGHTS: Generate 25 actionable customer insights leading to $10M in new revenue
AGILE DELIVERY

Transform how we build and deliver digital solutions

  • VELOCITY: Reduce software delivery cycle time by 40% through CI/CD optimization
  • TEAMS: Restructure into 12 cross-functional product teams aligned to business outcomes
  • DEVOPS: Achieve 85% test automation coverage reducing regression testing time by 60%
  • MEASUREMENT: Implement DORA metrics across all engineering teams with weekly reviews
METRICS
  • DIGITAL TRANSACTIONS: 40% growth year-over-year
  • VELOCITY: Reduce software delivery cycle by 40%
  • CLOUD MIGRATION: 100% completion by end of Q3
VALUES
  • Customer-first innovation
  • Technical excellence
  • Data-driven decision making
  • Agile collaboration
  • Security and trust
Aflac logo
Align the learnings

Aflac Engineering Retrospective

|

To deliver innovative digital solutions that enhance customer experience while providing financial protection and peace of mind to individuals.

What Went Well

  • DIGITAL: Mobile app transactions increased 27% YoY exceeding targets
  • EFFICIENCY: Cloud migration reduced infrastructure costs by 18.5%
  • SECURITY: Zero critical incidents during peak claims processing period
  • INNOVATION: MyAflac digital assistant handled 35% of customer inquiries
  • OPERATIONS: API platform processed 6.2M third-party transactions

Not So Well

  • VELOCITY: Core system update delivered 6 weeks behind schedule
  • INTEGRATION: Data sync issues between legacy and new systems persist
  • QUALITY: Customer-facing applications experienced 3 major outages
  • TALENT: Engineering role vacancies increased to 14% from 9% last year
  • ADOPTION: Digital claims submission growth fell 12% below projections

Learnings

  • AGILITY: Cross-functional teams deliver 40% faster than siloed teams
  • TECHNICAL: Microservices architecture proving more resilient & scalable
  • CUSTOMER: Japanese market requires different UX than US market
  • LEADERSHIP: Tech initiatives need business sponsors for org adoption
  • PROCESS: DevOps automation reducing deployment errors by 65%

Action Items

  • TALENT: Launch specialized AI engineering recruitment and training
  • ARCHITECTURE: Accelerate decommissioning of remaining legacy systems
  • INTEGRATION: Implement enterprise-wide API management platform
  • RELIABILITY: Enhance SRE practices to achieve 99.99% uptime
  • ANALYTICS: Deploy unified customer data platform across all channels
Aflac logo
Drive AI transformation

Aflac Engineering AI Strategy SWOT Analysis

|

To deliver innovative digital solutions that enhance customer experience while providing financial protection and peace of mind to individuals.

Strengths

  • FOUNDATION: Strong data infrastructure supporting AI initiatives
  • ADOPTION: Early implementation of AI in claims processing
  • LEADERSHIP: Executive commitment to AI transformation
  • RESOURCES: Significant budget allocation for AI initiatives
  • EXPERIMENTATION: Successful AI pilots showing 22% efficiency gains

Weaknesses

  • TALENT: Limited specialized AI/ML engineering expertise
  • INTEGRATION: Fragmented approach to AI implementation
  • DATA: Inconsistent data quality across business units
  • GOVERNANCE: Underdeveloped AI ethics and governance framework
  • SCALE: Most AI initiatives remain in pilot phase

Opportunities

  • AUTOMATION: AI-powered underwriting reducing processing time by 60%
  • EXPERIENCE: Conversational AI improving customer satisfaction by 40%
  • INSIGHTS: Predictive analytics reducing fraud detection time by 75%
  • EFFICIENCY: AI process automation cutting operational costs by 30%
  • INNOVATION: Generative AI creating personalized policy documents

Threats

  • COMPETITION: Competitors implementing AI at faster pace
  • REGULATION: Evolving AI regulations affecting implementation
  • ETHICS: Potential bias in AI decisions impacting customer trust
  • ADOPTION: Internal resistance to AI-driven process changes
  • OBSOLESCENCE: Rapid AI evolution making investments outdated

Key Priorities

  • TALENT: Develop AI Center of Excellence with specialized engineers
  • GOVERNANCE: Establish enterprise AI framework and ethics standards
  • SCALE: Move successful AI pilots to production implementation
  • QUALITY: Implement data quality program to support AI initiatives